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El Dorado Seaside Suites

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Carretera Playa _Tulum Kantenah, Km 95, Puerto Aventuras 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$604
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Free cancellation until 04/12/21
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US$519
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (5396)
Dining (709)
Room & Suite (377)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 18/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Dorado Seaside Suites
Updated 18/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 20 hotels in Puerto Aventuras
Travellers' Choice
wo distinct experiences in beachside luxury, all within one award-winning resort - this is the AAA Four Diamond El Dorado Seaside Suites. This stunning, adults-only paradise located on Kantenah Bay is divided into two distinct sections, Palms and Infinity, each offering a unique experience in Mexican hospitality. Escape to pure tranquility at the Palms, El Dorado Seaside Suites' original section. The Palms features intimate accommodations, authentic Mexican architecture, lush vegetation, and serene coconut plantations. Or choose to spend your stay in the excitement of Infinity, the resort's latest addition, and the center of activity. This all-oceanfront, brand new building features swim-up suites connecting to the main pool and balcony pools on every single floor. The resort offers endless opportunities for both relaxation and adventure.
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Location

Full view
Contact
Carretera Playa –Tulum Kantenah, Km 95, Puerto Aventuras 77710 Mexico
Name/address in local language
Getting there
Cozumel Airport36 kmSee all flights
Aerodromo de Playa Del Carmen27 kmSee all flights
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4509Reviews1050Q+A100Room tips
Traveller rating
  • 3,335
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  • 90
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Popular mentions
Voyage463551 wrote a review Yesterday
San Francisco, California2 contributions
We had a fantastic time at Seaside this was our 3rd visit and it never disappoints. Beautiful place and excellent staff. Our butlers Ivan and Oscar always made sure we had what we needed. Pool bartender Alicia was very friendly and always made sure we were taken care of waited for us to show up and always had wonderful drinks for us to try. We also had the pleasure to see one of the beach waitresses we had met several years earlier Martha she was just as welcoming as the first time we met. Made us feel like family. Is a wonderful place to relax and also enjoy all the festivities
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Date of stay: September 2021
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Michael C wrote a review 19 Sep
1 contribution
Everything was amazing! Good was great service was excellent! Josue was great on room service and beach butlers Tomas y Manuel were amazing. Joquina is the best beach server ever; kept the drinks coming!
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from EDSS Sales, Ventas at El Dorado Seaside Suites
Responded yesterday
Dear E7487XVmichaelc, Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that El Dorado Seaside Suites Riviera Maya, a SPA Resort by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico. Kind Regards Your Hotel Management
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Alyssa P wrote a review 18 Sep
6 contributions
My husband and l stayed here for our honeymoon back in 2016 and have returned every year since for our anniversary. It's always such a pleasure to stay and we look forward to our time here. It's always great to return to see the friendly faces of the staff we have gotten to know over the years. Shout out to Tomas our favorite beach butler and Luisa our wonderful beach server. They both make our afternoons spent by the ocean so fun and relaxing. Also a big shout out to Javier with the shuttle service who gets us to our dinner reservations on time and keeps us laughing the whole way there. We highly recommend this resort to anyone looking for beautiful views, great people, great service, and great food. It has truly become our home away from home!
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Date of stay: October 2020Trip type: Travelled as a couple
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Response from EDSS Sales, Ventas at El Dorado Seaside Suites
Responded yesterday
Dear Curious734953, Thank you for your wonderful review of your experiences at El Dorado Seaside Suites Riviera Maya, a SPA Resort by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the El Dorado Seaside Suites Riviera Maya, a SPA Resort by Karisma Kind Regards Your Hotel Management
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jeffs202 wrote a review 18 Sep
Canonsburg, Pennsylvania36 contributions63 helpful votes
At the suggestion of an RCI Counselor, we agreed to book our timeshare exchange at the El Dorado Seaside Suites for the time period of September 7th through September 14th. We were glad we did! We stayed in Suite 6501 and had a great view of the ocean and a very clean room provided by Abenamar, thank you! The sleeping/living area was very spacious as was the bathroom. Management should be very proud of the staff working at this resort. Even though they were working in the hot weather, you never saw any staff member without a mask. They truly want to keep their guest safe. Every employee was always very pleasant and showed they appreciated us being there. During our stay, there were several employees that went above and beyond to make our stay comfortable, they include: Claudia, Personal Concierge – A true professional who really cares about the guests. She worked with us to obtain dinner reservations every evening during our stay. She was also very caring to insure we were having a great time. Lorenzo, Driftwood Restaurant Waiter – Great service and a great personality that was very attentive to every need you may have during lunch. His laugh is also very contagious. Tomas, Beach Butler – This gentleman was very attentive and made sure we had everything we needed while using the Bali Beds. He made the beds up so we were very comfortable and checked on us throughout the day. Anastacio, Beach Butler – Another great employee that made sure we were comfortable while using the Bali Beds when Tomas was off. Martha and Veronica – These waitstaff personnel were always there when you needed a beverage while at the pool or beach. They always were very pleasant and happy to assist you. Alfonso, Taco Chef – The delicious tacos were prepared and served by this very delightful individual no matter what the weather. We have a travel agent friend that advised us prior to going that this property does not have a beach for swimming. If that is important to you, take the shuttle to one of the sister resorts that have a beach. We never had a bad meal during our stay and enjoyed the diversity offered by the restaurants and buffet. The fish and chips appetizer at the Pub were delicious. The resort is very laid back and we really appreciate that type of environment for a relaxing vacation. A big thank you to everyone for making us feel safe and welcome!
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Review collected in partnership with RCI
Date of stay: September 2021
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Response from EDSS Sales, Ventas at El Dorado Seaside Suites
Responded 3 days ago
Dear jeffs202, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at El Dorado Seaside Suites Riviera Maya, a SPA Resort by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera! Kind Regards Your Hotel Management
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Denis M wrote a review 17 Sep
L'Ascension, Canada15 contributions33 helpful votes
It is so humid in the rooms at Seaside suites infinity section, that your blankets, clothes, floors and walls feel wet at all times. Covid measures are not respected , masks, are not enforced at all times. Does not seem a priority for customer but all employees wear their masks at all times - congrats ! Food in the buffet is repetitive, no variety. The Italian restaurant is good and also the Asian. The site is beautifull and all the staff are friendly - everyone will say Hola to you when you meet them , even in your walks. A special thanks to our personal concierge Shirem and David in helping us make this vacation a good one despite all the problems we had.
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Date of stay: September 2021
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Response from Karisma Hotels and Resorts, General Manager at El Dorado Seaside Suites
Responded yesterday
Dear Denis M On behalf of all the staff and the management team, we would like to thank you for sharing your review detailing your most recent experience with us. We appreciate your feedback and kind words; with such comments help us to achieve your expectations. We are truly very sorry for what seems to have been a disappointing stay. Your comments have been discussed in great detail in order to identify where immediate improvements can be made to perfect our experience. We would like to continue our communication with you, please do not hesitate to contact the customer service department at customerservices@karismahotels.com so your comments and experiences can be personally attended.
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LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
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Frequently Asked Questions about El Dorado Seaside Suites
Which popular attractions are close to El Dorado Seaside Suites?
Nearby attractions include Akumal Beach (7.8 km), Cenote Santa Cruz (8.0 km), and Akumal Ecological Guides (7.8 km).
What are some of the property amenities at El Dorado Seaside Suites?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at El Dorado Seaside Suites?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Seaside Suites?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Seaside Suites?
Yes, free parking is available to guests.
What are some restaurants close to El Dorado Seaside Suites?
Conveniently located restaurants include Jessie Gelato, Girafe, and CHIC CABARET & RESTAURANT.
Are there opportunities to exercise at El Dorado Seaside Suites?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does El Dorado Seaside Suites have an airport shuttle?
Yes, El Dorado Seaside Suites offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Seaside Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Seaside Suites offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does El Dorado Seaside Suites have any great views?
Yes, guests often enjoy the ocean view available here.