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Catalonia Yucatan Beach

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Av. Xcacel Lote 1 Plano 2 MZ, Puerto Aventuras 77783 Mexico
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About

#13 of 20 hotels in Puerto Aventuras
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
The 4 star Catalonia Yucatan Beach Resort & Spa is located in the heart of the Riviera Maya, on the private estate of Puerto Aventuras. Located on the beautiful Mexican Caribbean coast, this resort is directly on the beach and offers a comfortable and peaceful atmosphere, perfect for a relaxing break. This mystical area boasts many Mayan archaeological ruins that include Chichen Itza, Tulum and Tikal as well as the natural attractions of Xel-Ha, Cozumel and Xcaret.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Diving
Tennis court
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Ocean View
Languages Spoken
Spanish

Location

Full view
80Somewhat walkable
Grade: 80 out of 100
41Restaurantswithin 1 km
8Attractionswithin 1 km
2503Reviews689Q+A100Room tips
Traveller rating
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Popular mentions
Tunera wrote a review Aug 2021
Chicago, Illinois165 contributions134 helpful votes
I had stayed here in 2019 and it was decent.. since the rate was good I decided to give it another try. I knew the beach would be smaller but this time it was unusable. Full of seaweed and rocks. Those two poor guys cleaning up could not keep up. I had asked to be put close together. However they only accomodates two rooms and changes my handicap sister to the first floor far from pool and us. The rooms were outdated but comfortable. I had booked my reservationa via catalonia and did not received any upgrades. I did inquired about it and was told it would come at a price. Ok I decided to think about it and the following night I witnessed a front desk offering a complimentary upgrade to a family for a two bed room suite and upgrade to privilege. I mentioned it to my sister and she inquired about it. At first the same agent denied knowing about any such upgrade. When I confronted her that I had witnessed it her story changed. I did received a complimentary visit to Beloved for dinner which is included with Privilege upgrade. To my dismay the dinner was horrible. The food was cold and we did not like the food quality. Service was good and shared our feedback with server. The Brisa buffect was poor and small variety. Hardly any good Mexican food.. NO GUACAMOLE!!! We ate breakfast at Mercado and it was good. The specialty restaurants we enjoy the most was the Mexican. Food was quick, good, and good service. The pool bars and Abuelo Bar were good. The third night the AC went out in the building and had to be moved to another building. We had to wait for 30 minutes for a new room. The front desk agents were not accomodating and would not take requests to keep together or be in the same building. The agents were very confrontational. The concierge discourage us from taking the 22 dollar covid test and offer the pricier options that were done by the same people. I went with the Diemsa option thatvwe booked our selves and got the results the same day. Book as soon as you get there since slots fill up. I would not stay here again or recommend.
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Date of stay: August 2021Trip type: Travelled with family
Room Tip: Far from Cancun airport..more than an hour ride.
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1 Helpful vote
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Response from Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Yucatan Beach
Responded 4 weeks ago
Dear guest, We are sorry to read this. In Catalonia Yucatan Beach we really strive to provide the best service, so you can understand that this result disappoints us at all, especially knowing that you gave us a second chance and we were unable to achieve our goal. Rest assured that we will take the necessary actions to avoid repeating this result, we will be committed to our work and we will keep in mind our internal philosophy, which has led us to more positive scenarios. Thank you very much for your preference, hopefully we can welcome you again, we would love to amend this dissatisfaction and meet all your expectations as we did in the past. Sincerely,
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Allison F wrote a review Aug 2021
1 contribution
Kind of panicked with some recent bad reviews but our stay for our family was quite well. We were able to get all the reservations we wanted for the most part and the food was good. Entertainment was very good, and all the bar staff was excellent and made you feel super welcome. The pool would get filled up quickly but we were early risers so we were able to always get a spot. The beach did have seaweed but July-August does have red tide and they did have a crew trying to manage it. My boyfriends family did have their AC go out but they did get them a new room quickly. We also had a leak behind our sink but we didn’t really mind. Other than that, it was an overall good stay!
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Date of stay: August 2021Trip type: Travelled with family
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Toni C wrote a review Jul 2021
Oro Valley, Arizona7 contributions
We were put here by a travel agent making me never want to use one again. We showed up in the late evening due to delayed flights and the front desk staff could not have been more disinterested or unfriendly. The front looked like it was old and not taken care of. Fountains were off and the pools empty leaving it looking dirty and old. Same with the ones inside. The lobby was filled with loud, drunk guys which is not a huge deal but being the start of a family vacation, it want a good sign. My 18 and 20 year old daughters went to try to find the beach, while we sat and waited for the front desk to help us, and was catcalled by more than one male. We finally got to our rooms(no where near each other after we specifically asked for adjoining or at least next door to each other) and when we opened our daughters curtains, they looked right into the concierge desk. So anyone sitting there could see in their room. There in no real beach, it’s a boardwalk with rocks. A small beach is off to the side and would get crowded quick. We were SO unhappy, we actually checked out and moved resorts. Also when we were checking in there was another family that was complaining about being sold on the online pictures that were not being advertise correctly.
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Date of stay: July 2021
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Response from Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Yucatan Beach
Responded 30 Jul 2021
Dear Toni, We are sincerely grateful for your feedback, which allows us to improve and always offer a better service to our Guests. We regret any inconvenience that prevented you from enjoying as you expected, definitely this is not the kind of memory that we are committed to create so we will take urgent action, the operational team will be reviewing your feedback in detail and taking the important observations to improve. Despite the final outcome with our accommodation, if you decide to give us another opportunity, we would be glad to turn around the unfortunate events you experienced and ask that you contact us to ensure your next stay in Catalonia is an enjoyable and memorable one. Best regards,
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MGVoyage wrote a review Jul 2021
Bogota, Colombia5 contributions1 helpful vote
The hotel is well located in a nice neighbourhood with access to kayaks and a nice beach. The room that was assigned was pretty old with bad odor and there was a water leak in the bathroom. Food quality is bellow the average and there is plenty of noisy people
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Date of stay: April 2021Trip type: Travelled with family
Room Tip: Choose the privilege zone or a better hotel for the same price
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Response from Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Yucatan Beach
Responded 22 Jul 2021
Dear Mauricio, Thank you for your comments. We are concerned to read that you were not satisfied with some aspects of the hotel and we would like to apologize for it. We want to inform you that we are working on improving our service. Hopefully, you visit us again in the future to see the improvements achieved. Best regards,
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Colin H wrote a review Jul 2021
1 contribution
Upon arrival to the resort, we were not greeted with our welcome drinks as per our reservation. We were quickly whisked away to a pop-up check-in station away from the lobby. Once there, the check-in process was incredibly rushed and at no point were we given a comprehensive overview of the amenities the hotel provided, calendar of events, or information regarding dining services. We were basically asked to pay the resort fee and were given key-cards for towel service while we had to wait for our room to be ready (which took an additional 3 hours). Since we had time to kill, we decided to inquire about the mandatory covid tests (required to enter back into the USA) and restaurant dining. The guest services representative gave us a piece of paper with instructions to complete the reservation for a covid test. The test was to be administered on site and was complimentary for guests (I had to show proof that it was marked complimentary on my hotel reservation). Next, the guest services representative indicated that we were only allowed to eat at the ala carte restaurants twice for dinner. Any other dinners we wished to have at the ala carte restaurants would cost more money. This was NOT something that was indicated on our reservation nor listed on CheapCarribean.com (the service we booked this trip through). Needless to say, we were stunned and incredibly disappointed. Rather than get in an argument with guest services within the first 20 minutes of being at the resort, my partner and I decided to just roll with it and decided to go for a walk while we waited for our room to be ready. While walking around the resort, there was a notably stench coming from the mountains of seaweed washed up on the shore. This is something that I do not fault the resort for, however, it certainly didn't help matters when we were already stressed about the dinner reservation news. We ended up grabbing lunch at the buffet. The food was mediocre at best. Eventually, we were able to check-in. The only request we had put on our reservation was to NOT be on the first floor. Well, of course that is were they put us. On the first floor, right next to the cleaning woman's closet. Again, we decided to roll with it since we didn't want to ruin our first day at the resort arguing with the front desk. That same day, I went through the process to book our mandatory covid tests. When we showed up the morning of our test, there was nobody there to administer it. Seeing as how we needed this test to re-enter our own country, we were relatively panic stricken. We immediately went to the front desk to inquire about where our test giver had gone. Front desk had no clue, but said to check at the on site medical center. So we did. Nobody would answer the door. We then decided to speak to guest services (the same department that gave us the news of no more than 2 dinner reservations). When we explained that we had a reservation for the test, the guest services representative showed no remorse. Instead he resorted to saying we could take it another day and also tried making it seem like we were taking it too early. Absolutely no accountability. The representative then said that the test giver is a "vendor" that the hotel has come on site as a courtesy for guests. I had to explain that they may be an outside vendor, but it is still a vendor that YOUR resort decided to offer services to YOUR guests. The guest services representative did not care though. After 30 minutes of waiting around, the guest services manager finally was able to get the man administering the tests on the phone and come back to the lobby to administer the test. When I insisted that the hotel give us another reservation for this inconvenience, the guest service representative said absolutely not (EVENTHOUGH the people that we checked-in with were able to get an additional reservation.) After the horror of the covid-test ordeal, we tried to make best of the remainder of our stay. The restaurants that we were able to eat at ala carte were good, but not great. The buffet was abysmal except for our last evening. Don't be fooled by the false advertising of 24 hour room service. Room service ended at 10:30pm. Bars closed at 11. No snacks or anything after that point. Incredibly dangerous to have guests boozing it up all day and into the night and to not provide any sort of sustenance. We asked where the ice machine is so we could fix ourselves some drinks in our room -- and the front desk said we had to go to the bar (during party hours) and ask the bartender to fill up our ice bucket. We were already in our pajamas. After close to a week at the resort, we were 100% ready to head back home. Positives of the resort -- wait staff and bar staff were incredibly friendly. Location nearby lots of excursion opportunities. Resort within a gated community -- nice to walk around and check out some local attractions/shops. We will never stay at this resort again based solely off their complete lack of accountability on behalf of the for falsely advertising dining options (not truly all inclusive) and for lack of admitting to their mistakes.
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Date of stay: July 2021
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Response from Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Yucatan Beach
Responded 20 Jul 2021
Dear Colin, First and foremost, let us thank you for the time you took to detail your experience. We really regret knowing that we did not meet your expectations and we hope you can accept our sincere apologies. Very important aspects are the ones that you point out and we would like to inform you that they will be shared with each department involved, a work plan is urgently need to put in action with a single objective: to improve our service. On the other hand, we greatly appreciate your special recognition for all our bartenders and wait staff, teams that thank to their work create the best impressions and make our guests feel at home. Dear Colin, we truly appreciate your visit and we hope to have the opportunity to amend your disappointment and meet your expectations in a future visit with the service that you expect and certainly deserve. Best regards,
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PRICE RANGE
US$154 - US$362 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
catalonia yucatan beach hotel puerto aventuras, catalonia yucatan beach puerto aventuras
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
200
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Frequently Asked Questions about Catalonia Yucatan Beach
Which popular attractions are close to Catalonia Yucatan Beach?
Nearby attractions include Puerto Aventuras Marina (0.6 km), Escapology Riviera Maya (0.6 km), and TAO Wellness Center (1.1 km).
What are some of the property amenities at Catalonia Yucatan Beach?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Catalonia Yucatan Beach?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Catalonia Yucatan Beach?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Catalonia Yucatan Beach?
Yes, free parking is available to guests.
What are some restaurants close to Catalonia Yucatan Beach?
Conveniently located restaurants include Jessie Gelato, Girafe, and Cafe Ole.
Are there opportunities to exercise at Catalonia Yucatan Beach?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Catalonia Yucatan Beach have an airport shuttle?
Yes, Catalonia Yucatan Beach offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Catalonia Yucatan Beach?
Yes, dry cleaning and laundry service are offered to guests.
Does Catalonia Yucatan Beach have any great views?
Yes, guests often enjoy the ocean view available here.