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    Barcelo Maya Palace

    Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico
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    US$482
    US$482
    US$482
    Traveller (5766)
    Pool & Beach (1593)
    Room & Suite (640)
    Barcelo Maya Colonial
    5,735 reviews
    #5 of 17 hotels in Puerto Aventuras
     
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    Catalonia Royal Tulum
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    Heaven at the Hard Rock Hotel Riviera Maya
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    Overview
    • Excellent63%
    • Very good23%
    • Average9%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “oaxaca building” (108 reviews)
    “sea turtles” (258 reviews)
    Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Water Park
    Tennis Court
    Butler Service
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Barcelo Maya Palace
    Special Offer: Join my Barceló
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    Barcelo Maya Colonial
    5,735 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Tropical
    4,508 reviews
    #7 of 17 hotels in Puerto Aventuras
     
    Catalonia Royal Tulum
    6,990 reviews
    #2 of 4 hotels in Xpu-Ha
     
    Heaven at the Hard Rock Hotel Riviera Maya
    6,298 reviews
    #1 of 17 hotels in Puerto Aventuras
     
    Rooms
    8 Aug9 Aug
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (6,542)
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    There are newer reviews for Barcelo Maya Palace
    See the most recent reviews

    1,341 - 1,345 of 4,356 reviews

    Reviewed 17 June 2016 via mobile

    Fantastic service! The entertainment crew is truly terrific. Erik, Ivan, Liz, Majo and Enrique- all so personable and make the stay so much fun. Beautiful rooms, great pools, and the beaches are spectacular. Appreciate how clean everything.

    Thank Shellandsoph
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 19 June 2016

    Dear Shellandsoph Is a pleasure read that you have a fantastic service with us, we work hard everyday to keep you happy and the staff and instalations complete the picture. We hope your returning home! Best Regards The Managment

    Reviewed 16 June 2016

    This was our fifteenth visit to this property, yearly beginning in 2002. We've seen great change at the Barcelo Maya, some good, some less so. Here's our current "state of the resort." Public Spaces: The lobbies, bars, restaurants, sidewalks, lawns, pools, etc... are all great...More

    1  Thank Chris_and_Mary_66
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 29 June 2016

    Dear Chris & Mary, First of all let me thank you for the time you took to write us. I appreciate very much your kindly comments and the staff will be very happy to know you enjoyed your vacations. I will personally tell Aldo you...More

    Reviewed 15 June 2016 via mobile

    Awesome trip, weather is wonderful in the area. The resort has many activities through the day that keep everyone busy! The staff are wonderful and very nice. Liz, Julio, and Carlos were especially helpful by the pool. I would recommend the resort to anyone!

    1  Thank samyunker98
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 19 June 2016

    Dear samyunker98 Thank you for recommend the resort to all! You make us feel so special that you enjoy your family vacation, we hope your returning! Best Regards The Managment

    Reviewed 15 June 2016 via mobile

    The Barcelo maya is a beautiful resort. The staff were extremely helpful. I received help from Julio, Carlos, Maria, liz, Ivan, and Enrique. The staff never failed to show us help when we needed. Overall a beautiful resort. I would love to come back

    1  Thank Parker F
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 19 June 2016

    Dear Parker F Thank you for sharing your review with us at Barcelo Maya Palace, is amazing to know that you enjoy everything since the instalations until the service. We hope your returning. Best Regards The Managment

    Reviewed 14 June 2016

    The facilities of this resort are wonderful but any pleasure brought on by the facilities was quickly superseded by the poor customer service provided by staff members. 1. Check-in was chaos!!! the language barrier made it very difficult for them to explain anything to us....More

    4  Thank bmek19
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 28 June 2016

    Dear Guest, Thank you for your contact, we are sorry that you left with this negative view of our property that not allowed you to fully enjoy your Vacation. We offer you a sincere apology for the bad impression you have of our service. It...More

    Barcelo Maya Colonial
    5,735 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Tropical
    4,508 reviews
    #7 of 17 hotels in Puerto Aventuras
     
    Catalonia Royal Tulum
    6,990 reviews
    #2 of 4 hotels in Xpu-Ha
     
    Heaven at the Hard Rock Hotel Riviera Maya
    6,298 reviews
    #1 of 17 hotels in Puerto Aventuras
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Beachfront
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$233 - US$566 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Family Hotel in Puerto Aventuras
    • #3 Business Hotel in Puerto Aventuras
    • #4 Romantic Hotel in Puerto Aventuras
    • #5 Top resorts Hotel in Puerto Aventuras
    • #5 On the Beach Hotel in Puerto Aventuras
    • #5 Luxury Hotel in Puerto Aventuras
    • #6 Spa Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 756
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotels.com, Barcelo, Travelocity, Orbitz, Cheap Tickets, Expedia, TripOnline SA, Hotwire, getaroom.com, Agoda and Evoline ltd so you can book your Barcelo Maya Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Barcelo Maya Palace Deluxe Hotel Puerto Aventuras ,
    • Barcelo Puerto Aventuras ,
    • Barcelo Hotel Puerto Aventuras ,
    • Barcelo Maya Palace Puerto Aventuras, Riviera Maya, Mexico
    Add Photo Photos
    Traveller (5766)
    Pool & Beach (1593)
    Room & Suite (640)
    Dining (597)
    Hotel & Grounds (3254)
    Family and Play Areas (125)
    Bathroom (83)
    Business Centre & Event Rooms (32)
    Nearby
    Heaven at the Hard Rock Hotel Riviera Maya
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    3.88 km away
     
    Barcelo Maya Tropical
    4,508 reviews
    .10 km away
     
    Barcelo Maya Colonial
    5,735 reviews
    .06 km away
     
    Catalonia Royal Tulum
    6,990 reviews
    1.62 km away
     
    Nearby Restaurants
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    Cafe Ole
    507 reviews
    2.05 km away
    Nearby Attractions
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    .35 km away
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    269 reviews
    1.51 km away
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    1.60 km away
    Ask a question
    Questions & Answers
    Kasha45
    25 July 2017|
    AnswerShow all 3 answers
    Response from Jessa987 | Reviewed this property |
    About an hour south, recommend USA transfers for direct transportation to and from Cancun Airport
    1
    Vote
    prestonljp
    25 July 2017|
    AnswerShow all 4 answers
    Response from Tracy M | Reviewed this property |
    Hello, There is not a golf course on the Barceló grounds, only a mini golf course.
    0
    Votes
    Room Tips
    "Stay close to the beach-side."
    Read review
    "The "double bed" rooms have 2 real double beds, not queens. See note above about location."
    Read review
    "Rooms away from the beach side are quite. Corner rooms have a much bigger balcony and many have a hammock."
    Read review
    "Horrible service"
    Read review
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