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25/12/2017 26/12/2017
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    Barcelo Maya Palace

    Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico
    011 52 984 875 1500
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    25/12/2017 26/12/2017
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    US$646
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    Traveller (6131)
    Pool & Beach (1734)
    Room & Suite (660)
    Overview
    • Excellent64%
    • Very good22%
    • Average9%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “fish” (537 reviews)
    “oaxaca building” (111 reviews)
    Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Water Park
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
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    Offers from Barcelo Maya Palace
    Special Offer: Join my Barceló
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    Rooms
    25 Dec26 Dec
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (7,570)
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    1,161 - 1,165 of 4,946 reviews

    Reviewed 20 April 2017

    Barcelo Maya Palace is truly a palace from the huge lobby to the beautiful lounge which almost has the feel of being on a cruise ship sitting and watching the waves as you sip your cocktail and nibble on their tapas. There are so many...More

    2  Thank sanchoc66
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 21 April 2017

    Dear Guest, Firstly we would like to thank you for choosing our Barceló Palace hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all...More

    Reviewed 20 April 2017

    My husband and I stayed at this resort for for the 2nd time, and this one was for Valentines day. Thinking that we were going to receive the same service. BUT we had a bad experience starting with the lady at the counter she was...More

    3  Thank Mechita2
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 21 April 2017

    Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We have taken good note of your remarks related...More

    Reviewed 20 April 2017

    In order.. The Unforgiveable: The dolphin rides and interaction shows. Just no. Especially in this day and age. And given where you are in terms of pristine marine and reef environments available. Storing dolphins in swimming pools for kids to get launched from is just...More

    6  Thank NormaStit
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 21 April 2017

    Dear Norma, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you...More

    Reviewed 20 April 2017

    i stayed at this resort with my husband and two teenagers 3/28/17-4/3/17. i have tayed at many all inclusives. this one was very spacious and clean but the staff was extremely friendly, respectful and made me feel like i was queen of the resort. By...More

    Thank michelel782017
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 21 April 2017

    Dear Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted...More

    Reviewed 19 April 2017 via mobile

    Very clean. No long lines for drinks. Good service from waiters. Family friendly lots of activities for my kids (8,10,13) to do: barcelo kids club, mini golf (free before 7pm), snorkeling off the beach, basketball, ping pong, bingo, games. Only con is there is lots...More

    Thank 762ramong
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 21 April 2017

    Dear Guest, Thank you for your gret review !! We are glad to know that you had a great time with us enjoting the activities with your kids like the mini golf and the sports games . The property yes indeed is huge that´s why...More

    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Beachfront
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$262 - US$631 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Family Hotel in Puerto Aventuras
    • #3 Business Hotel in Puerto Aventuras
    • #4 Romantic Hotel in Puerto Aventuras
    • #5 Top resorts Hotel in Puerto Aventuras
    • #5 Luxury Hotel in Puerto Aventuras
    • #5 On the Beach Hotel in Puerto Aventuras
    • #6 Spa Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 756
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com, Hotels.com, Orbitz, Hotwire, Travelocity, Cancelon, Evoline ltd, getaroom.com and TripOnline SA so you can book your Barcelo Maya Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Barcelo Maya Palace Deluxe Hotel Puerto Aventuras ,
    • Barcelo Puerto Aventuras ,
    • Barcelo Hotel Puerto Aventuras ,
    • Barcelo Maya Palace Puerto Aventuras, Riviera Maya, Mexico
    Add Photo Photos
    Traveller (6131)
    Pool & Beach (1734)
    Room & Suite (660)
    Dining (625)
    Hotel & Grounds (3512)
    Family and Play Areas (128)
    Bathroom (93)
    Business Centre & Event Rooms (33)
    Nearby
    Nearby HotelsSee all 17 hotels in Puerto Aventuras
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Angie G
    3 December 2017|
    AnswerShow all 4 answers
    Response from DJMarkbny | Reviewed this property |
    CUN, it's one hour away straight shot, was just there one month ago.
    1
    Vote
    shehu25
    2 December 2017|
    Answer
    Response from Diana P | Reviewed this property |
    No, kids do not stay for free in this resort.
    0
    Votes
    bayviewbliss1
    2 December 2017|
    AnswerShow all 2 answers
    Response from bsn7 | Reviewed this property |
    Not sure but they had cook to order steaks, chicken and pork chops every night for dinner. Sometimes prime rib.
    0
    Votes
    Room Tips
    "Ask for rooms near the pool"
    Read review
    "do not stay here be aware"
    Read review
    "We had two rooms, and both had problems with the lockbox/safe. Only one got fixed (batteries?). The other..."
    Read review
    "The pool area rooms with view of ocean would be my next choice if I returned."
    Read review
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