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Barcelo Maya Palace

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5,334 Reviews from our TripAdvisor Community

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Showing 3,494: English reviews
Montreal, Canada
Reviewed 10 August 2015

This was our fifth time at the Barceló Maya Palace Deluxe travelling with my brother<s family of 4. July is very hot with the ocean and many pools to enjoy. We have travelled to many 5* All inclusive resorts in the Caribbean but none compare to this resort by far and this is why we keep returning. The staff are...

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Helpful?
2Thank 123santa
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear Mrs. 123santa, We truly THANK YOU for staying at Barcelo Maya Palace Deluxe over and over again. As you mentioned, it is a pleasure to welcome you back at your home away from home. Each visit becomes a wonderful anecdote we keep as a treasure. In each area, each member of our staff is always willing to go beyond...

Lillestrøm, Akershus, Norway
Reviewed 10 August 2015 via mobile

We stayed at the Barcelo Palace Maya Beach for two weeks in August 2015. As we had never been to an All Inclusive resort before, we were a bit concerned for both food and service. I mean, when you have paid everything, why would they bother to give the little extra? Well, there was no reason for concern. The service...

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3Thank Gisle F
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear Mrs. Gisle F, On behalf of our team at Barcelo Maya Palace Deluxe, please receive our sincere gratitude; first of all, for staying with us and secondly for sharing your experience during your vacation at Riviera Maya. It´s very comforting to know that you had an amazing experience with our staff, service and accommodations; your feedback is very important...

Reviewed 10 August 2015

We had one room rate for kids on confirmed email and the clerk wanted to charge us more. Asked three times to talk to Manager. We were not provided access to him or her. At the check out, the clerk would not let us check out & release the luggage unless we sign the credit card receipt with extra charge....

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3Thank Kishor M
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest, Thank you for taking the time to let us know your experience during your stay. Feedback is very important to us in order to improve our service every day. We regret the situation with the front desk Clerk which as an isolated case we will work to avoid any other complaint in the near future. We regret had...

Gladstone, MO
Reviewed 9 August 2015

This is was our second trip to the Barcelo Maya Palace and it was again top notch. However, the complex has a new mall, putt-putt course and bowling alley. You would think that being all-inclusive that all non-motorized attractions would be free but it's not. Bowling cost $15/person/game. Ridiculous price. The putt-putt is free until 7 PM and then it's...

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2Thank kcchiefs91
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear kcchiefs91, First of all, we want to thank you very much for choosing Barcelo Maya Palace Deluxe to enjoy your vacations at Riviera Maya. We also appreciate your comments, which are considered to improve in all areas. We are working day by day with the only goal to reach the satisfaction of all of our guests. Please receive our...

New York City, New York
Reviewed 9 August 2015

I have been to a lot of All Inclusive resorts throughout Mexico and Caribbean. I gave this resort a 3 stars and I will break it down for you in a simple way. Check-in and Check-out: unlike other resorts I have been to, no one will greet or welcome you at the lobby. You have to wait in a long...

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Thank LRod1478
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Mrs. LRod1478. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. About the all inclusive services, effectively we have increased our facilities, some of them are with charges and others are free, we hope you understand that these new...

Los Angeles, California
Reviewed 9 August 2015

Barceló has 5 properties adjacent to each other. We stayed at the Mayan Palace which was the most expensive though had access to all properties. While I didn't see the rooms of the other properties, there are 2 reasons I'd recommend the Palace over the others. First is access (via reservation after to get to property) to more higher end...

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1Thank Jim W
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear Mr. Jim W, First of all and on behalf of our team, we thank you for staying at Barcelo Maya Palace Deluxe to enjoy a wonderful vacation. Your feedback is very important to us since our goal is to achieve and maintain the satisfaction of all of our customers in order to improve the quality of service that all...

Mastic Beach.NY
Reviewed 8 August 2015 via mobile

Stayed last year an again this year.We all had a great time. Loved the new wayerpark & the maya mall.Restaurants & buffets were great. Special thanks to Georgina at the Mirador buffet & Juan at the French restaurant.

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2Thank Pa2Pa2
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear Mr. Pa2Pa2, First of all, thank you very much for choosing Barcelo Maya Palace Deluxe for enjoying your vacation. Our goal is to achieve and maintain the satisfaction of our customers, that's why your comments are very important to improve in all areas. We are so grateful and pleased that you and your family repeated another great experience and...

Dallas, Texas
Reviewed 7 August 2015

Overpriced. Resort far too large. Waiting for tables and reservations was a chore. Not enough staff. Different levels of service. No wait staff at the beach. Not really all inclusive unless you buy the top room premiums.

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2Thank NJSDallas
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Mrs. NJSDallas. Thank you for your contact, we are sorry that you left with this negative view of our property that not allowed you to fully enjoy your Vacation. I appreciate you taking the time to send us your comments and I offer a sincere apology for the inconveniences. Once again, thank you for sharing your opinion; we look...

Reviewed 6 August 2015

The resort is amazing it has everything you need!! Even free dolphin shows and snorkeling trips. Great place to be with family or with friends. If you are person that likes to go out and explore things are by the resort and if you are a quiet relaxed person the pools are a amazing place to be

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3Thank Neal P
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear Mr. Neal P, Thank you very much for staying at Barcelo Maya Palace Deluxe!! We feel so pleased by knowing that your stay with us turned into a wonderful vacation. We also appreciate the time you took to share your experience. Your words make us feel proud of our hard work. It will be a delight to welcome you...

Reviewed 5 August 2015

Just returned from 1 week vacation at Barcelo Maya Palace Deluxe. It was awesome. Family of four, 2 adults and twins that are 12. We paid for the club premium, which I recommend. The check in was a breeze with a separate lounge with air conditioning, snacks, and on-line access with games to occupy the kids during the check-in process....

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9Thank Kathryn P
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear Mrs. Kathryn P, We feel very pleased to know that you and your family enjoyed a fantastic stay at Barcelo Maya Palace Deluxe. Your feedback help us to improve and we are working really hard to increase the level of quality that all of our costumers deserve. We are looking forward to welcome you back in the future. Thanks...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: €260 - €630 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Puerto Aventuras, Riviera Maya, Mexico
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
672 questions
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Questions? Get answers from Barcelo Maya Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“same buffet food every day”
 of 5 bubbles a033912, 8 Dec 2016 | Read review
“Use the Michoacan building with rooms starting Number 81 second or third floor.”
 of 5 bubbles Barcelofan2011, 7 Dec 2016 | Read review
“Get a room the 8000 range for easy access to lobby , pool, and beach”
 of 5 bubbles tripexperience1999, 29 Nov 2016 | Read review
“The Palace was nicer than the other properties onsite, but you did get to occupy a few more restaurants down on the palace end.”
 of 5 bubbles 729bethk, 28 Nov 2016 | Read review
“Michoacan building is probably the best location its near the main pool and a kid friendly area.”
 of 5 bubbles 660cathieb, 28 Nov 2016 | Read review
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