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Barcelo Maya Palace

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5,618 Reviews from our TripAdvisor Community

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Showing 3,699: English reviews
Reviewed 4 days ago NEW

We and another couple visited this resort - our third time and their second- early in March. Overall our experience was great! We travelled on a West Jet package which seems to have relegated us to the back forty in terms of room location. The housekeeping was fine but the restocking of the bar and water generally required a call...

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1Thank Janet S
Reviewed 4 days ago NEWvia mobile

Metz is awesome! She knows what's going on in the resort! Beautiful resort. Well maintained. We had issues with our room the first night. They changed our room the next afternoon, but we felt we had missed an entire day having a room. We requested a room credit of some sort, but they were unable to accommodate. The front desk...

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1Thank Becky L
Shakopee, Minnesota
Reviewed 4 days ago NEWvia mobile

We are enjoying our time here at Barcelo in the Riviera Maya! Beautiful resort, they absolutely keep their grounds clean. We LOVE Metz, she has been such a nice resource for us for anything. She introduced herself to us the 2nd day we were here and has been so friendly. We love her. The resort is very nice and have...

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1Thank Kathi143
Reviewed 4 days ago NEWvia mobile

We had such a great experience in Riviera Maya for our honeymoon, wanted to go to back for our ten year anniversary. After a bit of research we chose Barcelo Maya Palace. It is part of the sister resorts that Barcelo has in Riviera Maya. Out of the Barcelo resorts, I believe the palace was the right choice. The restaurant,...

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2Thank Vicky F
Boston, Massachusetts
Reviewed 4 days ago NEW

I stayed at Barceló Maya Palace with my husband, our 4 kids, my mom and my sister. Beautiful hotel and there was so much to do. We usually stay at a resort and then book excursions so we can see more of the place we are visiting. The only thing we left the hotel for was to visit the downtown...

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1Thank ssierra11
Reviewed 5 days ago NEWvia mobile

Our family of four loved this 5 star all inclusive resort. Beautiful white Sand beaches, The biggest pool we've ever seen, fabulous rooms with rainfall showerhead, amazing selection of food, endless entertainment for the kids and adults. We're here for a week and we just can't possibly do and see everything. So many free activities. Mini golf, water sports, pool...

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4Thank Shay M
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Shay, Thank you very very much for sharing your experience here, it´s great to know that you as many of our guests had an awesome time here. We want to thank you for the evaluation and your lovely feedback , we´ll make sure to share this with out hotel staff and hope to welcome you back real soon!! Best...

Calgary, Alberta, Canada
Reviewed 6 days ago NEW

So it is back to reality ! Family trip the the barcelo maya palace . Unsure what number this trip is to this resort ,but it's in the double digits.once again we were not dissappointed!!! We did a package with transat vacations out of Calgary , February 18 to march 3/17. We are family of 4 . Hubby,2 daughters (...

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5Thank kmcaulay
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear kmcaulay, Dear Guest, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality...

Lloydminster, Canada
Reviewed 6 days ago NEW

We and two other couples were at Barcelo Maya Palace Feb 28-March 5 2017! It was our 4th time to Barcelo Maya Resorts! The 1st time for our friends! We find the accommodations there to be stylish, clean and very comfy! The staff is marvellous, very accommodating and so friendly, we didn't have anyone seemingly unhappy or unfriendly! The buffets...

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2Thank Mary J
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Mary J, First of all we want to thank you for staying with us once again, and thank you very much also for this amazing comments on your recent stay!! We are glad to read that we continue providing the Service you deserve and satisfying all your needs while on vacation with us. We will improve in the points...

Reviewed 6 days ago NEWvia mobile

Fantastic time at the Palace. My wife, daughter 11, son 9, mother and l. Great for plenty of scenery options, many pools, beach is very clean and beautiful and dozens of eating options. It's BIG, gives you a great opportunity to walk around and check everything out. Everyone was very friendly. We REALLY enjoyed the team at Coral-Selene, Domingo and...

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Thank Todd S
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Todd, Thank you very much for your amazing feedback!! We will share with the staff all the good experience you have posted . We are glad that you liked the Service you have received at our Resort and will be more tan happy to welcome you back. Thank you for your evaluation and hope to see you real son....

Reviewed 1 week ago NEW

I just returned from a 5 night stay from the Maya Palace. I traveled with 3 small children (5 yo, 3 yo, and 6 mo). To summarize: Pros: Barcy Club (Kid's club) awesome with kids, The Beach was probably one of the best we have been to, Staff was friendly and accommodating with children. Cons: Large property (request Michoachan, first...

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Thank Nishant P
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Nishant, Thank you for your feedback. We are glad that you have enjoyed the Beach and Barcy Club. We are also happy that you liked our staff. We will definitely share your comments with all the departments in order to improve , and we hope we can welcome you back and satisfy 100% your needs. Best Regards, The management

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: €257 - €516 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Puerto Aventuras, Riviera Maya, Mexico
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
765 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed In the Palace building, garden view. It was nice and quiet but didn't take long to walk over to all the action.”
 of 5 bubbles happyvacationer39, 24 Mar 2017 | Read review
“Check your room out and change it if necessary.”
 of 5 bubbles BunniBarrington, 21 Mar 2017 | Read review
“Never had a bad room. Lot of walking . Huge resort. If you have major mobility issues this is not for you”
 of 5 bubbles kmcaulay, 19 Mar 2017 | Read review
“Choose the Michoachan building with first floor room (limited elevators)”
 of 5 bubbles 725nishantp, 18 Mar 2017 | Read review
“Ask for close to pools/beach, you may have to "get on a list and come back tomorrow to check". If you are persistent, you may get moved.”
 of 5 bubbles B321C, 18 Mar 2017 | Read review
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