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Barcelo Maya Palace

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1 room 2 adults 0 children
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Barcelo Maya Palace
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5,423 Reviews from our TripAdvisor Community

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Showing 3,550: English reviews
Reviewed 3 days ago NEWvia mobile

As a family we have been many times and although there are other good hotels in the area, you just can't beat the fantastic staff and service. Everything is perfect, the atmosphere, the rooms, the food and choice of restaurants for premium members. Looking forward to another trip in the near future.

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1Thank Alan m
Reviewed 3 days ago NEW

Just stayed here for a family vacation. The resort was immaculate everywhere, all staff were exceedingly friendly and helpful, the beach was great with wonderful snorkeling and views of turtles just off the beach. Gorgeous huge pools, great drinks. But, the food was uninspiring. Really high caliber shows at night. Comfortable beds.

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3Thank Nancy K
Tea, South Dakota
Reviewed 4 days ago NEWvia mobile

We visited here for six days for a family vacation. It was awesome all around. Upon arriving it seems we were upgraded to an oceanfront room. Midway through our stay the hotel asked us to switch rooms and put us in a corner suite which was huge! The beach here is beautiful, The grounds clean and the staff very professional...

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1Thank Jan J
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Jan J Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests. We do not have any Snacks around the beach and pool área for health reasons and also to avoid animals get closer to our guests....

Jim0703
Reviewed 5 days ago NEW

We stayed at this hotel as part of a site visit for an upcoming business group. The hotel grounds are immense and immaculate. This hotel is one of 5 on the property and the higher end of the group. The service was top notch, and everyone I encountered had a smile on their face and always said hello. The ocean...

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Thank Jim0703
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Jim, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality about the...

Taos, New Mexico
Reviewed 6 days ago NEWvia mobile

This is a beautifully maintained resort. We stayed for 7 nites, all staff were helpful and smiling. Rooms were large, beautiful bathrooms, great maid service. It's an all inclusive resort with several options for eating or drinking all very well presented. The pools and beach are awesome and children seemed as happy with the resort as the adults. Many excursions...

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2Thank tripper118223
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Tripper, We are very happy about your feedback as our main goal is to leave all our Guest satisfied . We will continue all the hard work to keep satisfying all our guests and we hope to host you back real soon!! Best Regards The Management

USA
Reviewed 1 week ago NEWvia mobile

Just about everything was great. Food, tequila. Beach, room, bathroom, all were without flaws. We stayed at building 5 which was very close to the mall, and you could pretty much reach anywhere quickly. I did not try wifi, since AT&T now offers your data plan as of you are in the states. Worked out great for us. As for...

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2Thank deryapa
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Deryapa Thank you very much for your feedback, this motivates us to keep up the good work . We will definitely address the feedback about the mexican restaurant in order to improve the Service on it. We really appreciate your evaluation and hope to welcome you back soon!! Warm Regards The Management

Toronto, Canada
Reviewed 1 week ago NEW

That is our 2nd time we spent our winter vacation in maya palace. just one week ahead of Christmas,The expierence is like the first time, very pleasant. We wrote our requirement via email and got a quiet room we asked for. The check in was smooth, we had a eary flight, when we arrived, it was noon, and there were...

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5Thank crossingcloud
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Crossingcloud, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality and improving...

Reviewed 1 week ago NEWvia mobile

I love the beautiful ocean and seeing the fish and dolpins! So many choices for foods! Very friendly staff! I love the ocean and all of the activities they have! I would definitely come here again:) I can't wait to come back!

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1Thank Brooklyn A
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Brooklyn A, We are very happy about your feedback as our main goal is to leave all our Guest satisfied . We will continue all the hard work to keep satisfying all our guests and we hope to host you back soon!! Best Regards The Management

Reviewed 1 week ago NEWvia mobile

This is the best resort I have stayed at!! It has the most amazing food, there's so many options!! The beach is so nice and there's so many fun free activities!!! The people here are very nice as well! I would definitely come here again.:)

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1Thank Jenna P
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest, Thank you very much for your great feedback,we are lad you had a great stay and liked the food and our beautiful beach. Warm Regards The Management

Reviewed 1 week ago NEWvia mobile

This is my favorite resort out of the resorts that I have stayed at. The rooms are very clean and big with great amenities. I love the water park and the differences between the rocky beach and the soft sanded beach. There's so many options on activities to do at night or during the day!

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Helpful?
Thank Shelby P
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest, Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests. We really appreciate your evaluation and hope to welcome you back soon!! Warm Regards The Management

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: €286 - €544 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Puerto Aventuras, Riviera Maya, Mexico
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
708 questions
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Questions? Get answers from Barcelo Maya Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in Palace oceanfront”
 of 5 bubbles 211connief, 11 Jan 2017 | Read review
“ask for a pool view room on the Oaxaca side - 3rd floor - furthest away from noise but a great long view over the pools at night.”
 of 5 bubbles seeyouthere1563, 7 Jan 2017 | Read review
“We really liked the non-beach/pool view because it was really quiet. However it was a long walk from the action.”
 of 5 bubbles TorontoAlli, 6 Jan 2017 | Read review
“Upgrade to premium”
 of 5 bubbles jkjuliakrystal, 4 Jan 2017 | Read review
“choose a top floor room f if you are wanting a quieter room- also the corner rooms often have a hammock on the balcony!”
 of 5 bubbles Abb1ehannah, 4 Jan 2017 | Read review
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