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Barcelo Maya Palace

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5,326 Reviews from our TripAdvisor Community

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Showing 3,489: English reviews
Reviewed today NEW

We loved our time at the Barcelo Maya Palace. The facilities were lovely and clean. Most of the staff spoke English and we had no issues communicating. Everyone was very friendly and helpful and eager to show us the best of their beautiful country. We spent most of our time at the beach where there was a sea turtle who...

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Helpful?
Thank Jennifer B
Reviewed yesterday NEW

When I stayed at the Barcelo Maya Palace I got something that I think is a spiderbite on my hand and wanted to find out if it could be dangeorous and or get infected and how I should treat it. So I went to see the doctor of the hotel, who I found out is just a doctor located at...

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Thank Daniel G
Springfield, Illinois
Reviewed yesterday NEW

This was our third time in Barceló Maya Palace it was a wonderful stay of 10 days November 19 to 29. Barceló didn't disappoint us. The people are so helpful in all aspects. The concierge Silvia Lopez at Michoacán building made our vacation a blast by taking care of some minor problems. The 3 specialty restaurants at the Palace specially...

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1Thank Barcelofan2011
Reviewed 2 days ago NEWvia mobile

I have been here 4 times, and I live it, that's what I retire each year, the food is amazing, all tehe staff is kind, the beaches are beautiful, the weather is good, but the most important thing that I like was the service at the restaurant! I know I going to be here the next year again!!

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Thank Tammy M
Reviewed 2 days ago NEWvia mobile

It's possible I had bigger expectations! Our family enjoyed the pool and the activities the resort had to offer. I wish the service around the pool and bartenders at the pool were friendly. Several times the wait to get a drink was long (only 2-3 people, but long to get service) and the bartenders did not even acknowledge your presence....

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Thank Jodie F
Edmonton, Canada
Reviewed 4 days ago NEWvia mobile

My wife and I stayed at this resort with another couple in November of 2015. Everyday we want to the swim up bar at the Barcelo maya palace. We were served by possibly two of the best bartenders we have all ever had. Julio and Abel were friendly, comical, attentive and outright amazing. They added the perfect touch to already...

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1Thank joshuamagnusson
A TripAdvisor Member
1 review
2 helpful votes
Reviewed 4 days ago NEWvia mobile

We have been to Cancun Mexico over seven times. This is our first time to Rivera Maya. We stayed at Barcela Palace-because we heard good things about this hotel but it did not go well for us. Unfortunately front desk reps including manager are unfriendly and customer service training is needed. Privacy is not a concern for them, such as...

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2Thank A TripAdvisor Member
Saskatoon
Reviewed 4 days ago NEWvia mobile

The resort is beautiful, our room was spacious and clean. There is plenty of room by the pool, so no need for reserving spots/loungers. Same with the beach area. Our service was great by the pool for the first few days, then diminished on the last three days. I had to go ask if we were getting drink service. The...

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3Thank Sundance1974
Cancun, Mexico
Reviewed 1 week ago

Especially liked the Coral Grill and the attention paid to us particularly by Monica Cruz. View from the restaurant is spectacular Whole resort is very clean , beach is one of the best we have visited . Rooms are spacious and comfortable. Not our first visit here ad we will definately be back.

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1Thank millington2016
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear millington2016 Thank you for the great feedback of your recent holiday experience at our Barceló Maya Palace; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Best Regards The Managment

Reviewed 1 week ago

All Barcelo properties are a guarantee of service and confort, but The Maya Palace goes an extra mile, with acres to all other properties you can enjoy whatever else is going on at the other hotels, plus you get premium Liquors and excellent food all at a very competitive price. The rooms are very clean and beautifully furnished, and staff...

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Thank Luis C
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Luis C We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Palace was an enjoyable one. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: €260 - €631 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, BookIt.com, Barcelo, Odigeo, Cheap Tickets, Priceline, Travelocity and Jetsetter so you can book your Barcelo Maya Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Puerto Aventuras, Riviera Maya, Mexico
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
672 questions
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Questions? Get answers from Barcelo Maya Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Use the Michoacan building with rooms starting Number 81 second or third floor.”
 of 5 bubbles Barcelofan2011, 7 Dec 2016 | Read review
“Get a room the 8000 range for easy access to lobby , pool, and beach”
 of 5 bubbles tripexperience1999, 29 Nov 2016 | Read review
“The Palace was nicer than the other properties onsite, but you did get to occupy a few more restaurants down on the palace end.”
 of 5 bubbles 729bethk, 28 Nov 2016 | Read review
“Michoacan building is probably the best location its near the main pool and a kid friendly area.”
 of 5 bubbles 660cathieb, 28 Nov 2016 | Read review
“Al-a-cart Restaurants require a reservation & long pants/collared shirt and close toe shoes for men.”
 of 5 bubbles SM_McKnight, 28 Nov 2016 | Read review
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