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Barcelo Maya Tropical

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Pool & Beach (1267)
Room & Suite (341)
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Overview
  • Excellent65%
  • Very good23%
  • Average7%
  • Poor3%
  • Terrible2%
Travellers talk about
“yucatan building”(87 reviews)
“seafood”(262 reviews)
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
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Offers from Barcelo Maya Tropical
Special Offer: Join my Barceló
Offers from Barcelo Maya Tropical
Special Offer: Join my Barceló
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,312)
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Traveller rating
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1,751
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110
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21 - 25 of 3,300 reviews
Reviewed 1 week ago

As always excellent hotel, clean and neat. Beach is nice and sandy. Pools are fun. Restaurants have a good selection as well. We had a waiter today at the Tropical Buffet Antolin Rojas Rojas, he really provided a 5 star service, made a regular dinner...More

1  Thank Ed I
Response from BMAYAFASEII, Gerente at Barcelo Maya TropicalResponded 1 week ago

"We thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your...More

Reviewed 1 week ago

I reserved 2 rooms at the Caribe. When we arrived the check-in staff said that they didn't have a reservation for me. That was it. No explanation, no apology, no help. Good thing I printed the reservation confirmation, but they still insisted that I didn't...More

2  Thank leaning2016
Response from BMAYAFASEII, Director General at Barcelo Maya TropicalResponded 5 days ago

Dear leaning2016, We have received your comments regarding your recent stay at the Barceló Maya Grand Resort. Feedback from our guests is essential to improve our services and achieve our goal to fulfill your expectations In regards to the lobby change we would like to...More

Reviewed 1 week ago via mobile

This is the 9 or 10th time I have been here and enjoy it very much. The quality of the food has dropped a bit but overall a great experience. David Dzul was extremely friendly and had great customer service. We made a point of...More

2  Thank gsepahi
Response from BMAYAFASEII, Gerente at Barcelo Maya TropicalResponded 1 week ago

"We thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your...More

Reviewed 1 week ago via mobile

My friend and I had the pleasure of being served by many nice staff - tonite we were treated extra well by Francisco Perez !!! He’s excellent at his his made us feel very welcome !!! This is our 9th or 10th trip to this...More

1  Thank Higgy29k
Response from BMAYAFASEII, Gerente at Barcelo Maya TropicalResponded 1 week ago

"We thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your...More

Reviewed 1 week ago via mobile

We stayed at the adjacent property (maya Caribe) and had a great tequila tasting @La Cantina with AnnaKarina and crew! The property is beautiful but the all inclusive buffet couple be Improved a bit. Fortunately you can travel the property and find your favorite spot!More

Thank JC L
Response from BMAYAFASEII, Gerente at Barcelo Maya TropicalResponded 1 week ago

"We thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your...More

View more reviews
Best Value Properties in Puerto Aventuras, Mexico
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About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Beachfront
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Casino and Gambling
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$210 - US$431 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 Family Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$210 - US$431 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 Family Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (4427)
Pool & Beach (1267)
Room & Suite (341)
Dining (340)
Amenities (57)
Family and Play Areas (50)
Business Centre & Event Rooms (15)
Questions & Answers
Ask a question
H4548ZEjanef
16 April 2018|
AnswerShow all 3 answers
Response from Wendy R | Reviewed this property |
Yes you can pay in pesos or dollars
0
Votes
H4548ZEjanef
16 April 2018|
AnswerShow all 7 answers
Response from rustyusa2018 | Reviewed this property |
Like Debra C said, if you are using a travel agent, no you shouldn't. Been there twice and never had to pay a deposit. You pay up front (using a travel agent) and then show up with extra money for tipping etc. If you do... More
1
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Room Tips
"I would stay in the Colonial as it is more central"
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"ask for a poolside room, there is a lot of walking to upstairs rooms."
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"Your reservation doesn't matter - you will be given any room they decide you will have at check in."
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"Ask for room not facing the theater. There is a lot of noise"
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