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Barcelo Maya Tropical

5,123 reviews
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Traveller (4259)
Pool & Beach (1221)
Room & Suite (335)
Overview
  • Excellent65%
  • Very good23%
  • Average7%
  • Poor3%
  • Terrible2%
Travellers talk about
“yucatan building”(88 reviews)
“seafood”(275 reviews)
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,123)Write a Review
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3,168 results
Traveller rating
1,678
905
317
165
103
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1,678
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165
103
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All reviewsyucatan buildingseafoodspecialty restaurantssanta fe steakhousebeautiful resortother resortsmini golfclub premiumplaya del carmenspring breakerskids water parkla cartesjapanese restaurantpalm treestequila barbeach grillbarcelo maya
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11 - 15 of 3,168 reviews
Reviewed 1 week ago

Jan-Feb 14 days stay. POOLS/Beach Pools very cold not heated have to wait until 3pm for the water to worm-up. Beach - Lot of Rocks and sharp under water rocks cut ourselves many times. Sand is dirty filled with cigarette buts I saw used condoms...More

1  Thank Alex S
Response from BMAYAFASEII, Gerente at Barcelo Maya TropicalResponded 6 days ago

Dear, Alex S Thank you for sharing a review of Barceló Maya Tropical. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your...More

Reviewed 1 week ago via mobile

We started our trip with a wonderful buffet dinner. Outstanding service at buffet dinner from Bayron, Ricardo Cime, and Franscisco Perez! Looking forward to the rest of our trip at Barcelo Maya Tropical.More

Thank MattMexico
Response from BMAYAFASEII, Gerente at Barcelo Maya TropicalResponded 1 week ago

Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics...More

Reviewed 1 week ago via mobile

Fantastic experience. Our buffet waiter at the Tropical, Alejandro Perez, made us feel so welcome and bent over backwards to give us great service every time. He put on some really fun fire shows with both Spanish coffee and Xtabentun. Will seek him out when...More

Thank Jason J
Response from BMAYAFASEII, Gerente at Barcelo Maya TropicalResponded 1 week ago

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Moreover we thank you for your wonderful comments on service...More

Reviewed 1 week ago

We just returned from our vacation from Mexico, and as a returning guest to Barcelo (3rd time) I’m thoroughly unimpressed with our experience. On our arrival day I spent 3 hours arguing with reception about our booking. We had booked at the TROPICAL and were...More

Review collected in partnership with Barcelo Hotels & Resorts
3  Thank BHThoms
Reviewed 1 week ago

I want to compliment Miguel Flores for excellent service in the Palmares tropical which is where we had our pool side lunches and fabulous drinks. He went out of his way to cut fresh fruit for my tequila drinks......also great service from Manuel Salgado hope...More

1  Thank lisalee604
Response from BMAYAFASEII, Gerente at Barcelo Maya TropicalResponded 1 week ago

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló Maya Tropical hotel and are delighted to read that we were able to match your expectations Moreover we thank you for your wonderful...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Amenities
Top amenities
Pool
Beachfront
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Casino and Gambling
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$228 - US$478 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Puerto Aventuras
#6 Family Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$228 - US$478 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Puerto Aventuras
#6 Family Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (4259)
Pool & Beach (1221)
Room & Suite (335)
Dining (314)
Amenities (77)
Family and Play Areas (47)
Business Centre & Event Rooms (15)
Questions & Answers
Ask a question
Susan D
19 February 2018|
AnswerShow all 2 answers
Response from Gillespie18 | Reviewed this property |
I do believe this to be true. As when I told the driver which hotel to take me to upon arrival was instructed that I was in another. I believe that the colonial and the tropical are the ones that I was interchanged with.
1
Vote
Judy J
11 February 2018|
Answer
Response from Phil R | Reviewed this property |
they have a selection including the ones you have named
0
Votes
Nicole L
28 January 2018|
Answer
Response from rnmn528 |
So far, the concerts have only seemed to be in January and February when the area is in one of the peak vacations times. Late May is usually considered to be part of the low season, and they probably would not want to host... More
1
Vote
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123456117
Room Tips
"The Tropical buildings are very central rooms in the 30-60's are central to the pools, buffet, etc."
Read review
"Bad rooms all around stayed 2 times."
Read review
"We prefer the second floor for more privacy and less humidity."
Read review
"Stay away from rooms in the Yucatan building that face the theater. Third floor rooms are quieter and less..."
Read review
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