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Barcelo Maya Tropical

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3,949 Reviews from our TripAdvisor Community

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Showing 2,406: English reviews
Quebec, Canada
Reviewed yesterday NEW

I spent only a week at Barcelo Maya Tropical, however it will be one I will not forget. Not mostly because of the weather, the beach, nor the facilities, neither the excursions but because of the service. Always, helpfull, cheerful. I could not meet everyone and may have forgotten others, but they had most to play in my experience. If...

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Helpful?
Thank papouino
Reviewed yesterday NEWvia mobile

Señor Cormelio Tuz was very attentive and helpful when we arrived to the buffet. Made sure we were well and provided service quickly. He was the first person we really interacted with when we arrived to the resort and he made sure to mad us feel at home.

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Thank Karina S
Reviewed 4 days ago NEWvia mobile

We had such a wonderful time. Loved the outdoor setup of the hotel where instead of being indoors practically the entire hotel is outdoors where you walk from place to place down beautiful hallways with thatched roofs above head & water & fountains on either side. Grounds are enormous! Largest hotel property over ever seen. Over a mile of beach...

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Helpful?
1Thank Brooke H
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear Brooke H , We are happy to have you as our guest, receive warm greetings from Jaime P, we really appreciate you kindest comments. We look forward to host your family again in the future. Please do not hesitate to contact us any time before you coming back as we are committed to providing our guests with the highest...

Summit, New Jersey
Reviewed 5 days ago NEW

There were good points and then there were bad.... First time in a Barcelo property, was there September 2016 Saturday to Wednesday. We went with Club Premium and I'm glad we did if only for the no-wait check-in and check out. Our trip coincided with the Independence Day holiday and we did see very, very long lines checking on Sunday...

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Helpful?
Thank Btravelfood
Riviera Maya, Mexico
Reviewed 6 days ago NEW

This was a great experience! Everybody was always smiling helpfull and ready to assist, be it in Spanish, English or French. Just to name a Few memorable ones were Romeo Pale Ico, Cornelio Tuz, Tatiana Lovo, Iseli, Antonio at the bar, Andi at the reception, Asuncion that worked at the buffet. I unfortunately do not remember everyone, but they all...

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Helpful?
Thank 400diallop
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear 400diallop , Let us start by thanking you for your valuable time expending in write your review on Trip Advisor regarding your last vacation. Thank you very much for your visit Barcelo Maya Grand Resort. Our goal is complete guest satisfaction, and recommend this resort, Romeo Pale Ico, Cornelio Tuz, Tatiana Lovo, Iseli, Antonio at the bar, Andi at...

Playa del Carmen, Mexico
Reviewed 1 week ago

I usually stay at the Palace part of the resort but the Tropical was such a good deal and the only part I missed about the Palace was the Theater and the French Restaurant. Although we only got 4 ala carte meals, overall they were pretty good. We ate at the Mexican, Sea Food, Steak house, and Japanese. The steak...

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Helpful?
Thank dcguz
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear dcguz, We appreciate your kindest comments and the time you took to share them on Trip Advisor, it is very important for us to thank our guests’ confidence. We are happy to know Barcelo Maya Tropical All Inclusive was good for you. It is gratifying to know that your first visit to the Riviera Maya was a success. Regarding...

Tampa, Florida
Reviewed 1 week ago via mobile

Beautiful beach and pool! Staff is wonderful. Just got back from a seven day stay. The people that we we were face to face with were very nice. It felt like the management company wanted to crank out money more than make a wonderful vacation spot. I think the infrastructure is not aggressively maintained because something delayed us personally on...

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Helpful?
Thank DawnOfTampa
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear DawnOfTampa , We would like to thank you for choosing Barcelo Maya Tropical to expend this holiday o trip o family vacation. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Its good to know that...

Reviewed 1 week ago via mobile

Second time to mexico..wish I can go back to the time I was booking. Bar closes at 12..tequila was out of stock at 11:30pm in Mexico.....sigh...not a worth hotel to pay..it say 4.5stars but they deserve less than 2 stars..don't stay here.

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Thank 호영 이
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear 호영 이, We have read your opinion and really appreciate the valuable time you have taken to share your comments regarding your past stay at Barcelo Maya Tropical. We apologize for the impression taken at the Bar. We hope you can give us another opportunity to erase this bad experience Cordially, La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com

Reviewed 1 week ago

Its my second time to mexico and i actually got here today at Barceló tropical. we are 7adults and 1 baby with the three rooms. The hotel gave us the 3 King bed for 8 people. i asked to change at least the one room for two doublé bed or put one extra single bed into the room. but the...

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1Thank Hyunchul L
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear Hyunchul L Thank you so much for share with us your opinion in reference to your stay in our hotel, please receive our sincerely apologize if we caused you some discomfort, we are taking your comments with special consideration. The service flaw that you mentioned was shared with our staff involved be sure that all the measure will be...

Reviewed 1 week ago

This was a perfect setting for a Beach Wedding, amazing! My daughter was married here in Feb 2014 and I am just writing this review, oops! The Beach is 2 KM long, gorgeous white sand and one end of the beach has awesome rock formations that people climb up and get photos of the crashing waves. Food was good and...

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Helpful?
Thank Jackie H
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear Jackie H, Barcelo Maya is lucky to have you as our, your finest words regarding our service and facilities are always much appreciated. The main goal of Barceló Maya Tropical is to fulfill the expectations of every single guest we have the pleasure of serving, since we want you to return home totally satisfied and with the desire to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Tropical

Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: €207 - €530 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Tropical 4*
Number of rooms: 479
Reservation Options:
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Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Puerto Aventuras, Riviera Maya, Mexico
Hotel Style:
#3 On the Beach Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#5 Business Hotel in Puerto Aventuras
#7 Family Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Tropical staff and other travellers.
182 questions
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Questions? Get answers from Barcelo Maya Tropical staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want an early night's sleep, don't get a room in front of the Theatre, by that I mean before ten.”
 of 5 bubbles papouino, 4 Dec 2016 | Read review
“Club Premium is worth it if only for the super quick check in and check out and supposedly, location of rooms”
 of 5 bubbles Btravelfood, 30 Nov 2016 | Read review
“Ground floor, and swim up pools outside rooms”
 of 5 bubbles mollyc316, 22 Nov 2016 | Read review
“You can good, free wifi at the mall between 10:00 and 1:00 PM”
 of 5 bubbles JBLB, 9 Nov 2016 | Read review
“I would recommend a room on the bottom floor. You don't have to mess with stairs or the elevator.”
 of 5 bubbles X7436EYstacys, 4 Nov 2016 | Read review
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