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This was our first time at Barcelo. The check in was painfully long, but once we checked in things were great. The rooms were nice and staff made sure we had everything we needed; from towels to stocked bar fridge. The grounds were beautiful. They...More
Over all very good experience. There were of course pros and cons to this place as with others.
The staff was excellent!
Rooms are well kept.
The grounds are manicured and beautiful.
Our room was close to pool areas and food. So I didn't...More
3 Thank Lena B
Response from Barceló C, Manager at Barcelo Maya ColonialResponded 4 weeks ago
Dear: Lena B
We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.
We are thrilled you enjoyed your All Inclusive...More
I have stayed here once before. There are definitely areas that can be improved upon.
Resort: Beautiful grounds, great swimming pool, beaches are a bit rocky
Room: Pillows and comforter had a mildewy smell. Took several phone calls to get them changed
Customer service: Tended...More
Second time staying here. Overall nice resort. Pools are great. Lap pool is a plus. Beach is nice but seaweed is a problem. Like our previous experience the food is mediocre. Try to go to as many specialty restaurants as possible as they are better...More
Our family spend 6 days in the resort, we had a great experience with the staff, Onesimo Mayorga in the Mariachi buffet was the best, he went above and beyond to serve us and make us feel special guests, Tomas in the front desk was...More
Response from Barceló C, Gerente at Barcelo Maya ColonialResponded today
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted...More
Do you mean palapa? If so, no they don’t have palapa’s. People generally wake up early, find a chair underneath some decent shade and leave their towels there. The Hotel Caribe beach has much more shade than Colonial or... More
Do you mean palapa? If so, no they don’t have palapa’s. People generally wake up early, find a chair underneath some decent shade and leave their towels there. The Hotel Caribe beach has much more shade than Colonial or Tropical.