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Serena Hotel & Spa

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14/05/2017 15/05/2017
1 room 2 adults 0 children
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1 Review from our TripAdvisor Community

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leicestershire
Reviewed 31 July 2014

Overcrowded. No place to sit at meal times. Sun beds all taken by 8am. Food too far part. Room flooded. Manager rude. Staff want tips for everything, even basic stuff. People being sick in pool. Music too loud. This is the good stuff. I don't want to waste your time going into detail regarding the rest. I will leave it...

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14Thank queenie142

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Services
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about Serena Hotel & Spa

Address: Bahia Kantenah 8, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Hotel Class:4 star — Serena Hotel & Spa 4*
Number of rooms: 179
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Also Known As:
Serena Hotel & Spa Puerto Aventuras, Riviera Maya, Mexico
Hotel Style:
#12 Luxury Hotel in Puerto Aventuras

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Questions & Answers

Questions? Get answers from Serena Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?