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    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    Traveller (5773)
    Pool & Beach (1134)
    Room & Suite (851)
    Hard Rock Hotel Riviera Maya
    8,463 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Grand Velas Riviera Maya
    2,923 reviews
    #2 of 213 hotels in Playa del Carmen
     
    Iberostar Grand Hotel Paraiso
    5,642 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Barcelo Maya Palace
    5,737 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Overview

    • Excellent68%
    • Very good18%
    • Average5%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “north side” (224 reviews)
    “hard rock” (570 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Beachfront
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    4.5 Star Hotel
    All hotel details
    Offers from Heaven at the Hard Rock Hotel Riviera Maya
    Offers & Announcements: ONLINE EXCLUSIVE: 35% off
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    Hard Rock Hotel Riviera Maya
    8,463 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Grand Velas Riviera Maya
    2,923 reviews
    #2 of 213 hotels in Playa del Carmen
     
    Iberostar Grand Hotel Paraiso
    5,642 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Barcelo Maya Palace
    5,737 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Rooms
    7 May8 May
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (6,143)
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    3,581 - 3,585 of 6,143 reviews

    Reviewed 29 December 2011

    A little late writing this review. We traveled to Aventura Spa in November. We typically take three 'fun, sun and golf' vacations per year. This year we decided to return to Mexico because the prices have been so good. We choose Aventura Spa for several...More

    13  Thank WIGolfers
    Reviewed 28 December 2011

    Just got home on the 26th, one week at the palace, the best all inclusive I have been to, and I have been to lots! The only thing lacking is a nice beach, but the snorkeling in the lagoon is excellent and it is flat...More

    4  Thank John M
    Reviewed 28 December 2011

    We really enjoyed our week at the resort. It exceeded our expectations in every respect and overall it was a 10 out of 10 experience. As you've seen in other write ups this resort has a man made cove instead of a beach. If the...More

    Thank James M
    Reviewed 28 December 2011

    My husband and I visited the Aventura Spa Palace in January of 2011 and we had a wonderful time! The staff is very professional and attentive, the food is good, the rooms are clean, and the drinks are strong and top shelf. The layout of...More

    Thank Kate A
    Reviewed 28 December 2011

    This was our 5th week in a Palace resort and I was quite disappointed that this resort did not match our previous experiences and our expectations in view of the fact that it is still promoted as 5 star. At best I would give it...More

    4  Thank travguy
    Hard Rock Hotel Riviera Maya
    8,463 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Grand Velas Riviera Maya
    2,923 reviews
    #2 of 213 hotels in Playa del Carmen
     
    Iberostar Grand Hotel Paraiso
    5,642 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Barcelo Maya Palace
    5,737 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    Details
    • Price range
    • US$367 - US$737 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Spa Hotel in Puerto Aventuras
    • #1 On the Beach Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 Luxury Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    Photos
    Traveller (5773)
    Pool & Beach (1134)
    Room & Suite (851)
    Dining (287)
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    Nearby Attractions
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    Questions & AnswersAsk a question
    Waynedrummond43
    If I'm planing on doing a few trips and couple of spa treatments with the hotel credit how much spending money would I need for two weeks I'm all inclusive aswell.
    23 April 2017|
    Answer Show all 4 answers
    Response from Bruce Jeffrey K | Reviewed this property |
    The two previous answers are what we do as well. We also tip at the spa, in particular for couples massages. We usually exchange Dollars for Pesos at the front desk and tip in Pesos rather than Dollars. This way, staff... More
    1
    Vote
    Waynedrummond43
    Really wondering if I'm going for two weeks and planning on doing two or three trips plus a couple of spa treatments with my partner including the resort credit how much spending money should I bring.
    23 April 2017|
    Answer Show all 4 answers
    Response from Felicia R | Reviewed this property |
    The parks are pricey ($100+ per person) & the spa packages are also expensive but what really helps with this is the spa credits. They can be applied to certain excursions so keep that in mind. 2 weeks is a long time so I... More
    1
    Vote
    Jennifer Z
    We are staying on the heaven side in a deluxe platinum grand sky terrace. Which building and rooms should I ask for? I want atleast a partial ocean view
    20 April 2017|
    Answer
    Response from Bruce Jeffrey K | Reviewed this property |
    Most of the rooms have a 45 degree angle terrace that face the ocean. The Heaven section are buildings 1 thru 4. Building 3 is the closest to the lobby and building 1 is the farthest. All four buildings open on to the beach... More
    0
    Votes
    Room Tips
    "Honestly any room you pick is great !!"
    Read review
    "if you are looking for relaxation go all inclusive"
    Read review
    "All of the rooms are about the same. Closest to the lobbies, Heaven section Bld 3 & Hacienda Section Blds..."
    Read review
    "Building #1 is the quiet side but furthest away from the main areas."
    Read review