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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
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6,138 Reviews from our TripAdvisor Community

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Showing 4,843: English reviews
KC, MO
Reviewed 29 May 2007

WE HAD A GREAT TRIP! I booked this trip for my honeymoon last August for this May. I have been reading the reviews of this resort for over one year now and could not wait to go. The staff was friendly and overly accommodating. Every staff person I aked told me how much of a privivlege it was to work...

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9Thank ads8qd
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

New Y ork
Reviewed 29 May 2007

We honeymooned at this awesome resort May 14-21. From the moment we checked in to check out we never encountered one issue. Staff is over friendly and go out of their way if you need anything. Very well organized staff as well especially at check out. The grounds are absolutely gorgeous and well kept. We loved our meals at the...

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4Thank jenafish
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

Orlando, Florida
Reviewed 28 May 2007

Just got back from our 4th visit to the AvSpa. A few updates. General Club Tulum/Maeva is closed until year end while Palace resorts bring it into their group. We were disappointed because the beach is beautiful and we enjoyed snorkeling there but we’re looking forward to visiting it when it is up and running. Restaurant & Bars Menus used...

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14Thank JJTraveller2016
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

Fernandina Beach, Florida
Reviewed 28 May 2007

My husband and I stayed here early May for our Honeymoon. The ride from the airport to the hotel (Olympus Tours) was terrible. The guy was driving so fast and even drove on the shoulder to go around people. We made it to the hotel by noon and right away the staff took our bags and showed us into the...

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9Thank JM07
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

North Carolina
Reviewed 26 May 2007

Although I had a great time overall and most of the staff were wonderful, the severity of rudeness from a few staff members and the refusal to let me to speak to a manager justifies the lowest rating for service. After doing some off-resort traveling in the Yucatan, I showed up at the front gate in a colectivo, a cheap...

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12Thank yucatantraveler
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

Windsor, CO
Reviewed 24 May 2007

Just back from a trip from the 12th-19th of May. I paid for a presidential suite, which is a glorious room if you can get it. We were in rooms 1400/1402, the clarin building, which is right in the middle of the resort, but not too near any loud activity, which was greatly appreciated. All in all, it was a...

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11Thank jmdor
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

Arkansas
Reviewed 23 May 2007

My husband and I visited ASP from May 19-24 for our 5th wedding anniversary. (Actually, we are still here - this is our final night.) A co-worker recommended the ASP after spending her honeymoon here last year. The bottom line is that we had a fabulous, relaxing vacation. We're rating the resort as a 4 only because of a few...

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10Thank snoltefrederick
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

ontario
Reviewed 23 May 2007

There is no reason to give this place a bad review unless you happened to have an abnormal problem. Fantastic resort for a couples getaway, This resort is big we stayed a week and still didn't see the whole place. We stayed here for our honeymoon and staff were fantastic, the customer appreciation was great. shows and games/activities by the...

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10Thank southwesternontario
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

cafehenri
Reviewed 23 May 2007

The Adventura Spa Palace in Riveria Maya exceeded our expectations with superb service and excellent atmosphere. This was our first time to the Riveria Maya area, so we can’t compare the Adventura to the other all-inclusive resorts, but we had such a wonderful time here. The rooms are spacious with double Jacuzzi tubs and the housekeeping staffs did a fantastic...

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9Thank cafehenri
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

florence, al
Reviewed 22 May 2007

Me and my husband visited the Aventura for our Honeymoon starting on may 6th and we stayed for 6 nights!! It was amazing-everything-the food, weather, employees, drinks and accomodations. We had a fabolous time! I have been on 3 cruises and they do not even compare to this resort (royal caribbean is awesome and I enjoyed every cruise but it...

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11Thank mjmathis
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: €342 - €685 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 On the Beach Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
193 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you are looking for relaxation go all inclusive”
508allenm, 22 Apr 2017 | Read review
“All of the rooms are about the same. Closest to the lobbies, Heaven section Bld 3 & Hacienda Section Blds 7 & 8.”
BruceK718, 20 Apr 2017 | Read review
“Building #1 is the quiet side but furthest away from the main areas.”
mikebY4365SJ, 15 Apr 2017 | Read review
“WE were in Building 1 whick was further from the lobby, but very quiet at night.”
RobertZVA, 14 Apr 2017 | Read review
“All rooms are great!”
chazzzard, 11 Apr 2017 | Read review
5 of 5