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Heaven at the Hard Rock Hotel Riviera Maya

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5,678 Reviews from our TripAdvisor Community

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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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Showing 4,615: English reviews
Warwick, Rhode Island
Reviewed 20 August 2006

My husband and I honeymooned here from July 9-16 and we have absolutely nothing bad to say about the resort! This was our first trip to Mexico and from the second we arrived and stepped off the shuttle, we were treated like royalty. The service is UNBELIEVABLE! Everyone from the housekeepers to the waitstaff and even the landscaping crew were...

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17Thank Sherri15307
Hollywood, FL
Reviewed 19 August 2006

This resort is beautiful. My husband and I have stayed at several AI resorts in the Carribbean and have never experience one so well taken care of. This is a large resort so be prepared to walk. The service was excellent and the staff was very accomodating. Our friends stayed her last year and recommended the resort. I knew going...

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23Thank Jenine-Marie
NJ
Reviewed 18 August 2006

My husband and I stayed at the resort from Aug 9 - 13. We were on the south side which I think has more going on. We usually only do all-inclusive adults only resorts, so we have lots of others to compare to and this one was one of the best we've ever stayed in. The room was clean and...

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17Thank fluffyges
Toronto, ON
Reviewed 17 August 2006

My husband and I stayed at the ASP from July 17-24 for the first week of our 2-week honeymoon in the Mayan Riviera. For starters, we are both seasoned travellers in our late 20's and have been to Mexico, DR, Cuba, Venezuela, etc. in the past always at high quality 5-star hotels. The Good: Yes, the ASP is a beautiful...

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24Thank julie2277
Hampton Roads, Virginia
Reviewed 16 August 2006

We stayed at Adventura from August 6-13th for a vacation. Most of the reviews have covered about everything there is to say about the resort itself, this place is great! The only thing I would say is that the food is so-so. Make sure to bring plenty of dollars for tips! Also they are expanding the highway south from the...

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11Thank biology44
New Orleans
Reviewed 15 August 2006

My husband and I stayed at Adventura Spa Palace for 4 days at the end of July. All of the reservations were booked through my husband's company. ASP was the meeting place for a big Awards Banquet for company employees and their guests. The resort was just beautiful!!! I have never stayed at an all inclusive before, but I would...

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11Thank italian059
Chicago, IL
Reviewed 14 August 2006

We spent 4 nights here July 25 - 29. I'll start by saying that we went with my fiance's company for a corporate trip, so we did not have a say in the venue. After arriving, I knew that the company had made a good choice!! Spa Palace has a little bit of everything. If you want to just chill...

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7Thank ChicagoTravels1
Edinburgh, Scotland
Reviewed 12 August 2006

24th Jul 06-01st Aug 06 My husband and I have just returned from a 7-day trip to this hotel. I had read the reviews here prior to booking this trip and used many of the hints and tips which were very useful. I booked this trip via Thomas Cook and I booked two days prior to leaving so was a...

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20Thank AlexAngel
Dallas, Texas
Reviewed 11 August 2006

My wife and I stayed from Aug 3-9 and enjoyed the best vacation ever. As others have mentioned, the rooms are very well appointed, the entire staff is friendly, and the grounds are georgeous. From wait staff to gardeners, literally everyone greets you with a friendly "holla!" I'll try to pass along a couple of our lessons learned that we...

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17Thank Household6
Apex
Reviewed 8 August 2006

My wife and I stayed at Adventura June 24 - July 1. This was our second stay and both times were equally fabulous. Below are highlights from our trip: Reservations - we booked our stay through Normanne Gibson with Palace Travel Professionals. I highly recommend using her as she provided impeccable service that was truly first class. As a bonus...

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11Thank DrWillL

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: €322 - €692 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 On the Beach Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
143 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Buildings 3 and 4 are closest to the lobby and the middle of the resort (Hacienda side too)”
 of 5 bubbles StefaniZO, 5 Dec 2016 | Read review
“Building 4 is near the poole but if I had a choice I would have requested building 3 or 2 with sea view.”
 of 5 bubbles Huttonn, 4 Dec 2016 | Read review
“We stayed in all of the Heaven buildings. Building 1 is further but quieter. We like facing East to see the sunrise”
 of 5 bubbles sharronb325, 4 Dec 2016 | Read review
“water view is the best”
 of 5 bubbles ecfostar, 28 Nov 2016 | Read review
“Can be by the party pool or quiet areas”
 of 5 bubbles emke922, 26 Nov 2016 | Read review
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