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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
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5,665 Reviews from our TripAdvisor Community

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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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Showing 4,609: English reviews
St. Louis, MO
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 14 March 2007

We stayed at Aventura from 2-14 till 2-19-07. Jimmy Johnson could not have gotten us to the resort from the airport any faster than the crazy lady that drove us there, but we did live to tell about it. The usual 'give you a crappy double bed room for your honeymoon' was played by the front desk. After calling the... More 

Helpful?
4 Thank #1Cardinalsfan
Summit, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 12 March 2007

My wife and I booked a trip to ASP partly based on reviews that people here on TripAdvisor offered. A lot of the reviews were precisely on target, however, after staying at the resort for a couple of days, I could not believe some of the critical things that have been said about this resort. In the spirit of full... More 

Helpful?
28 Thank quez56
Fredericton, Canada
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 12 March 2007

We stayed at the ASP from March 3rd to 10th. Our room was located in the last building on the south side. We were on the third floor and facing the pool with an ocean view. The other side of the building was facing construction, so we were happy to have not been placed on that side. We thought the... More 

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49 Thank JJM73
Oshawa,Ontario,
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 11 March 2007

We're in our late 30's and have been here 5 times now. Seen great improvement and some downsides mostly if you're a returning customer. Rooms are exactly the same,just different scenery. Most now have the plasma tv and 2 housecoats. One nice touch is they've expanded the toiletries from tothpaste,2 toothbrushes,razor and nice ample sized shampoo and body cream. The... More 

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7 Thank Stimpster
Utrecht, The Netherlands
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 11 March 2007

We visited the Aventura Spa Palace last summer. We knew it would be a big resort, but this big... Visitors are mainly from the US and the UK. Some of you will like it, and we had a pleasant time, but we wouldn't recommend this. It's far too big, there's no beach (only rocks) and everything suffers from a lack... More 

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65 Thank M&CUtrecht
Overland Park, KS
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 10 March 2007

We just returned from the Aventura and were there from the 4th- the 8th. This is our third year in a row staying at the Aventura. I had e-mailed the resort months in advance about certain room requests. Being a repeat customer, I mistakenly assumed my requests would be granted. Obviously, the Hewlett Packard guests were more important. We had... More 

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63 Thank boopity
Philadelphia, PA
1 review
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 9 March 2007

My husband and I were so looking forward to our vacation. We are in our mid 30s and have visited Mexico before, staying at the Royal Hideaway for our honeymoon. We didn't want to spend as much on this trip, so we booked at the Aventura. Wow, were were disappointed. Positives: The grounds were beautiful and well kept. It was... More 

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66 Thank shanypaul
Washington, D.C.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 9 March 2007

My wife and I selected to stay at the Aventura Spa Palace to celebrate our wedding nuptials from June 20-27, 2006. Immediately from our arrival, we were greeted at the door by the courteous hotel staff. Our first assigned room was facing an obstruction of trees that were battered by the last hurricane, so we called to the lobby and... More 

Helpful?
7 Thank KAIZEN0196
Maryland
2 reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 8 March 2007

My husband and I went to ASP February 27th - March 6th for our 20th Anniversary. I am a huge fan of Trip Advisor, and read it frequently when going to stay somewhere, so I am going to give you a pretty detailed review. We booked through a member. We flew in on a Tuesday and everything was perfect. Hopped... More 

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12 Thank jstammer
Jersey Shore, New Jersey
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 8 March 2007

So we just got back from ASP. My husband and I and our good friends. I can't say we were disapointed in anything. Our objective was to go away, unwind, have some laughs and just chill out. Thats exactly what we accomplished. If you feel that you are a person with a discriminating palate and someone who loves fine wine... More 

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27 Thank HeyChickie

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: €319 - €697 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Luxury Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
142 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“water view is the best”
 of 5 bubbles ecfostar, 28 Nov 2016 | Read review
“Can be by the party pool or quiet areas”
 of 5 bubbles emke922, 26 Nov 2016 | Read review
“Rooms in Bld 1 and 2 are quieter, bldgs 4 and 5 are a closer walk to pool and lobby”
 of 5 bubbles annevictoria, 26 Nov 2016 | Read review
“Sky Terrace offers fantastic views, but standard rooms are the same layout with or without the upgrade.”
 of 5 bubbles MBV663, 25 Nov 2016 | Read review
“if you want a kid free vacation stay on the heaven side”
 of 5 bubbles pucccel, 16 Nov 2016 | Read review
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