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1/10/2017 2/10/2017
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    Heaven at the Hard Rock Hotel Riviera Maya

    Calle Carretera Federal Km 72, Puerto Aventuras 77710, Mexico
    Hotel website
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    Lowest prices for your stay
    1/10/2017 2/10/2017
    US$379
    US$355
    SAVE US$24
    US$379
    US$379
    Traveller (5959)
    Pool & Beach (1161)
    Room & Suite (864)
    Hard Rock Hotel Riviera Maya
    9,662 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Palace
    7,053 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Catalonia Riviera Maya
    9,031 reviews
    #8 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Colonial
    5,943 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    Overview
    • Excellent72%
    • Very good18%
    • Average5%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “hard rock” (608 reviews)
    “our honeymoon” (455 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Hard Rock Hotel Riviera Maya
    9,662 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Palace
    7,053 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Catalonia Riviera Maya
    9,031 reviews
    #8 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Colonial
    5,943 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (6,423)
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    1 - 5 of 5,034 reviews

    Reviewed 3 days ago via mobile

    The manager Maria was wonderful as well as the wait staff. We arrived at 7:00 pm with no wait! The food was very good! I highly recommend it if you are staying at The Riviera Maya. We will definitely return to this resort.

    Thank Brett S
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 days ago

    Dear Brett S, Thank you for the excellent feedback, it is great to know you had an amazing time and I very appreciate your high recommendations. Hope to see you soon once again!. Cordially, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

    Reviewed 4 days ago via mobile

    This hotel is amazing along with all the staff. You are made to feel welcome from the moment you enter the hotel lobby. The restaurants are all great and the entertainment has been very entertaining so far. Great place for couples! The rooms are really...More

    Thank JDansie
    Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

    Hello JDansie, Wow! Thank you so much for your wonderful comments. We are pleased to know we fulfilled our goal at giving you the Rock Star experience. It is gratifying to receive such comments as a vote of satisfaction. Hope you choose us again as...More

    Reviewed 4 days ago

    Thank you Hard Rock for making our 25th anniversary so special. From our arrival and getting us into a beautiful room, to Alex at our cabana and Paul for our romantic dinner. Top shelf all the way. Everyone at the resort was more than accomodating.More

    Review collected in partnership with this hotel
    Thank ZackCanada
    Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

    Dear ZackCanada, We really appreciate your loyalty and preference. We are really thrilled to know we have been able to create special moments for you. Rest assured all our staff will know about your comments that encourage us to keep on rocking and at the...More

    Reviewed 4 days ago

    My husband and I went to the Hard Rock Hotel Riviera Maya for our Honeymoon. We loved it! Every employee was very nice and helpful. If we needed help finding something they were all willing to help and helped quickly. They were on point with...More

    Review collected in partnership with this hotel
    Thank ktberg2290
    Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

    Dear ktberg2290, Thank you for taking the time to write and share your experience about your last stay at our resort. We are happy to hear we were able to create an amazing vacation experience. Be sure we will spread the word to our rockers...More

    Reviewed 4 days ago via mobile

    We're here for a working vacation, as my wife is the fitness instructor for the week. The grounds are absolutely beautiful, and the service at all the restaurants is very very good. The French restaurant here (le Petit Cochon) is exceptional--I had a terrific salmon...More

    Thank W T
    Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

    Dear W T, First and foremost, thank you so much for letting us be part of this special moment. We are thrilled to know we were able to meet your high expectations and create such an amazing experience. Be sure we will notify all our...More

    Hard Rock Hotel Riviera Maya
    9,662 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Palace
    7,053 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Catalonia Riviera Maya
    9,031 reviews
    #8 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Colonial
    5,943 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$318 - US$742 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 Luxury Hotel in Puerto Aventuras
    • #1 On the Beach Hotel in Puerto Aventuras
    • #2 Spa Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, BookIt.com, Orbitz, TripOnline SA, Cancelon, Hotwire, HotelsforEveryone and Travelocity so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveller (5959)
    Pool & Beach (1161)
    Room & Suite (864)
    Dining (292)
    Hotel & Grounds (3960)
    Business Centre & Event Rooms (56)
    Bathroom (44)
    Family and Play Areas (20)
    Nearby
    Hard Rock Hotel Riviera Maya
    9,662 reviews
    .09 km away
     
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    Catalonia Riviera Maya
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Shelley07
    19 September 2017|
    AnswerShow all 4 answers
    Response from mikemichmor | Reviewed this property |
    Yes, it is open every night. Enjoy!
    1
    Vote
    Shelley07
    19 September 2017|
    AnswerShow all 5 answers
    Response from W T | Reviewed this property |
    The plan for activities today includes a "monkey tour". Apparently this occurs every Monday Wednesday and Friday at 5:00 PM.
    1
    Vote
    Elliot P
    18 September 2017|
    AnswerShow all 5 answers
    Response from Traci G | Reviewed this property |
    Elliot, YES we have heard that they may start opening the Heaven side up to families during Christmas, Spring Break and Summer break. I don't think it's 100% certain, but am glad they are forewarning travelers. There is no... More
    0
    Votes
    Room Tips
    "Sky view room was beautiful"
    Read review
    "Our room was always clean and beautiful"
    Read review
    "Building 3 or 4 are way closer to the pool and restaurants. Building 1 is very far away."
    Read review
    "Bring a floaty for the pool! Bring some Bug spray, and dust your legs with it in the evening! Bring a..."
    Read review
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