We had a slight problem at check in ,that they took care of right away.Excellent service at bars, restaurants, room service. They even help u get chairs around pool that people left towels on for hrs.
Barcelo Maya Colonial
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1 - 5 of 4,978 reviews
We had a slight problem at check in ,that they took care of right away.Excellent service at bars, restaurants, room service. They even help u get chairs around pool that people left towels on for hrs.
Would defiantly recommend this hotel the service was impeccable, the staff where attentive and friendly, Brandon at pool side gets a specials thanks but to be honest if I could remember all the names I would list them all, we will be returning, possibly next...More
Amazing place. The concierge, Angel, was extremely helpful in helping me coordinate my proposal to my now fiancée. Staff was very pleasant and attentive to all of our needs. Already planning on going back.More
Thank you for your rockin review, adelacruz19! We were honored you rocked out with us! From the awesome music selection to our team of Rock Stars, we strive to create an experience that truly rocks. We look forward to welcoming you back again soon. Rock...More
Relaxing, clean, awesome staff, great entertainment, plenty to do, only thing I didn't like was the bathtub in the corner of sleeping area. Plenty of choices to dine at. Pool and beach area were very well designed.More
Hello dawna247! Thank you for the excellent review on TripAdvisor for the Hard Rock Hotel Riviera Maya. We are delighted to hear that you had a great stay and enjoyed the entertainment. Thank you for the positive comments about our staff. We strive to create...More
Absolutely loved the hard rock riviera maya! Staff were amazing, food was amazing and literally everywhere and at any time! So much going on. We want to return with the kids next time to the hacienda side.More
Dear Elkie86, Thank you so much for giving us the chance to pamper you during your honeymoon at Hard Rock Hotel Riviera Maya. We are happy to know you spent such an amazing time at our resort. Comments like yours encourage us to keep on...More
"Room was fab, we had a sky terrace with private jacuzzi. Just lovely!"
"We had 2 18 year olds with us, and we LOVED being on the adults-only section. We had access to he Hacienda..."
"Ocean view and upper floors"
"Gold room was good!"
Ireland