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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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5,891 Reviews from our TripAdvisor Community

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Showing 4,729: English reviews
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King of Prussia, Pennsylvania
Reviewed yesterday NEW

My five girlfriends and I stayed at Heaven at the Hard Rock Rivera Maya for 4 nights in January to celebrate our 50th birthdays. We left our husbands and kids at home. What a wonderful trip, I have been to many all inclusive resorts and I have to say the food and drinks here were the best I have ever...

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Thank christine52930
Madrid, Spain
Reviewed yesterday NEWvia mobile

This is a terrific resort for families or adults. Heaven is awesome for adults or couples getting away from their kids! Hacienda is pretty great too if you have younger children and both sides have lots of activities to keep everyone busy. There are tons of excursion opportunities if you're looking to leave the resort everyday and the employees are...

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Thank Jesterguys1286
Reviewed 2 days ago NEWvia mobile

Awesome time. When you go look for Fito. He made our time enjoyable. We will definitely be back again. The property is beautiful, so much to do. Great for kids. Gave us a chance to have some adult time.

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Thank Joseph S
Reviewed 3 days ago NEWvia mobile

This vacation has been one of my best vacations I have ever had. Everyone at this resort has been so nice and caring. I really recommend this to everyone. Jose pool concierge+ Victor pool concierge. Thank you

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Helpful?
Thank Derek P
Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Derek P, We really appreciate your loyalty. Rest assured your valuable comments are a powerful tool for us to improve our services and exceed our guest expectations. We cannot wait for your next visit to treat you like a true rock star! Warm regards Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

Newcastle upon Tyne, United Kingdom
Reviewed 4 days ago NEWvia mobile

Arrived here on Christmas Day after a 10 hour flight, we were shown our room, which was quite a walk away from all of the main amenities, opposite our room was a loudly whirring generator - not so bad when the door was closed. A nice room, spacious, clean and well decorated. We had two double beds, but attended as...

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1Thank shellywraith
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear shellywraith, We appreciate your comments and on behalf of Hard Rock Hotel Riviera Maya, we offer you an apology for falling short to your expectations. We assure you that we are working on a daily basis to achieve the satisfaction of our guests and that your comments will help us make the pertinent changes that will allow us to...

Topeka
Reviewed 4 days ago NEW

Our company brought about 700 people (employees and spouses) down to Cancun for President's Day weekend and the Hard Rock did not disappoint. The rooms in the Heaven section are fantastic. The layout is great. The bathrooms are beautiful (and the water pressure was even good in the shower). Each room has a Jacuzzi tub, which is a nice plus....

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Helpful?
Thank who_we_talkin_about
Jan_Hundrieser, Front Office Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear member, We want to thank you much for your comments. We are happy to see that you had a great time in our resort, thanks specially for recognizing our committed personnel. We would be delighted to roll out the red carpet for you again and deliver the Rock Star service that you deserve. ALL IS ONE Jan Hundrieser General...

Reviewed 6 days ago NEWvia mobile

Amazing hotel , service is amazing special shout out to Jose , Santos, Giancarlo and the rest of the teams by the pool for makeup g our stay a very pleasant one. The hotel caters for every need nothing is left to chance only the best service is good for all patrons of this hotel.

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Thank Raymond O
Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Raymond O , It’s so great to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a blasting experience to know that you were treated wonderfully, you are already a true Rockstars of this stage, the most exciting feeling is your satisfaction and we love to hear your loving comments. Therefore we hope...

Reviewed 6 days ago NEWvia mobile

Fun, fun, fun! Food and entertainment was great! Get there early to avoid long waits. The wait staff could not have been more helpful. Wish we could have had time to go back again. Just not enough hours in the day.

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Thank Judy W
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Judy W, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort, especially at Zen!. Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day! It’s been a pleasure having you here...

Greenville, North Carolina
Reviewed 1 week ago

We were there for Avett Brothers at the Beach last week and had a wonderful time. There was no shortage of food and drinks. Big thanks to the staff members Cookie, Pepe, Super Mario, and Antonio for keeping the pool parties going!

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Helpful?
Thank mlovely79
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hi mlovely79, Thank you for the rockin’ review. We are delighted that you had a fantastic vacation and feel the great service from our staff, we are happy to hear that you loved the service of Cookie, Pepe, Super Mario and Antonio. We would love to roll out the red carpet for you again in the near future. ALL IS...

Reviewed 1 week ago

we have tried heaven and hacienda side, and we definitely think that both are amazing with different vibes though. the toro restaurant is pretty good and the entertainers do a very good work. i want to shout out super mario, lyon and karen for all the laughs and good times, we are gonna miss ya guys!!

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Helpful?
Thank judid m
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello judid m, It has been such a pleasure having you with us and we truly appreciate your positive comments. Facilities as well as the great service we provide are focused on creating unforgettable memories. It is very gratifying to hear you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. Cannot wait...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: €367 - €653 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 On the Beach Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great concert venue. We stayed in Building 2 and it was a good hike to the concert every night. Building 4 would've been more convenient.”
 of 5 bubbles gpc20, 13 Feb 2017 | Read review
“Sky Terrace Suite with the rooftop deck and jacuzzi is AWESOME! Great area for quiet times or a little party. Highly recommend!”
 of 5 bubbles HopeP17, 4 Feb 2017 | Read review
“Building four third floor with water view”
 of 5 bubbles joed11777, 1 Feb 2017 | Read review
“Presidential suites all have ocean view.”
 of 5 bubbles 543jimt, 1 Feb 2017 | Read review
“All the rooms were good a few did not have hammocks, but just ask when you sign in.”
 of 5 bubbles vigg2016, 29 Jan 2017 | Read review
5 of 5