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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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6,023 Reviews from our TripAdvisor Community

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Showing 4,784: English reviews
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Wesley Chapel, Florida
Reviewed yesterday NEWvia mobile

This place is truly Heaven!!! Great service and Outstanding Service!!! Jazhiel "Jaz" is the Best Butler Ever...No other place cares more about you then he does. It likes Family with him he takes it personal. Along with Jaz, Cheeks is the best waiter you can ask for. He makes everyday amazing with incredible service! The BEST resort with BEST service!!!

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Thank markstewart12
Reviewed yesterday NEWvia mobile

2nd year in a row coming here and would come back! Pepe and Smiley Sara Karen tonya and super mario, these guys are the best and i really reccomend this place to all my friends! The rooms are fantastic and the hotel is great!

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Thank Josh L
Reviewed yesterday NEWvia mobile

Played "volleyball" and lost 5times in a row!!! Super fun and we met Pepe the best one in the pool Such a fun hotel. The entertainers, toño, Karen,Sarahi, Avril, smileyand super Mario are really nice people We are coming back for sure

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Thank Lindsay J
Burbage, United Kingdom
Reviewed yesterday NEWvia mobile

We flew over from the UK to celebrate two 50th Birthdays. The hotel is amazing and the staff cannot do enough to make your stay special. Super Mario, April, Karen, Toño, Leo, and Pepe were fabulous in helping making the first 50th Birthday a fun enjoyable day. Thank you guys. We look forward to the next Birthday!!!

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Thank Milan Z
Orlando, Florida
Reviewed 2 days ago NEW

We spent a wonderful week in Heaven, the adults only side of this resort, but had access to the Hacienda side (family) as well. A short walk along the beach, or a quick tram ride out front. Beautiful resort with a very unique beach area which is more like a protective cove surrounded by rocks. The water is crystal clear...

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Thank mikemichmor
Reviewed 2 days ago NEWvia mobile

This is our second time coming to this resort and we continue be amazed! The service is second to none... Jazhiel is THE epitome of outstanding service. He goes above and beyond to take care of our every need and always with a smile. Thanks Jaz for being great at what you do and loving it... it makes our stay...

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Thank Christopher H
Reviewed 2 days ago NEWvia mobile

This our favorite resort. Every time we come we are blown away by the service we receive. Jazhiel, Cheeks, Daniella, Luis, and Damian are unbelievable. Jazhiel always goes out of his way to take care of his members. He makes the vacation! Do not lose him or Cheeks or you will have upset members!

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Thank Paul X
Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Paul X, Be sure it has been a great honor having you here as our valued guest at our resort. Indeed, we appreciate your positive comments. It is very gratifying to hear you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. We are looking forward to your next visit to keep...

Reviewed 2 days ago NEWvia mobile

We have had an amazing experience and the level of service we've had from our fabulous Butlers Jaz and Luis, our wonderful server Cheeks in our cabanas to the top notch service in all the restaurants. This hotel is a definite must for a vacation destination. A huge thank you to everyone for an experience of a lifetime.

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Thank Audrea B
Tampa, Florida
Reviewed 2 days ago NEWvia mobile

Amazing, top notch service and facilities! Jazhiel went above and beyond to make sure our stay was amazing! His charisma makes him feel like a friend and someone you want to hang out with! Luis was equally attentive! Cheeks at the cabanas is the best! Always greets you with a smile and gets you what you need before you even...

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Helpful?
Thank karenstewart8
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear karenstewart8, Thank you so much for sharing your experience with us. Your comments are much appreciated. We are happy to see that you spent such an amazing time at our resort. It is gratifying to receive such comments as a vote of satisfaction, we are working relentlessly to meet our high standards in quality and we feel really happy...

Raleigh, North Carolina
Reviewed 3 days ago NEW

If you are looking for an excellent craft cocktail and are willing to wait for perfection vs a slam bam bar then seek out Elizabeth (bartender) and her staff (Jose and Caroline). She works from 3-11pm except on Fridays. Elizabeth is a true mixologist and discusses your likes/wants before starting your drink. Her team of Jose and Caroline compliment her...

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Thank B7969EQmichaelf
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear member, Wow! It's inspiring to read that you consider our staff are very special and promptly followed up to all your needs, reaching your satisfaction. Thank you for making mention of Jose, Elizabeth and Caroline. Please be sure that the red carpet will be ready to welcome you on your next trip to our destination. Cordially, Jan Hundrieser General...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: €370 - €621 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Luxury Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
184 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the deluxe rooms are set up the same, we were in Building 1 which was at the far end of Heaven but they said it was quieter.”
 of 5 bubbles mikemichmor, 21 Mar 2017 | Read review
“9th block closer to pool is quiet”
 of 5 bubbles JodiH906, 17 Mar 2017 | Read review
“All rooms/categories can be selected @ reservation. You also can negotiate with the staff @ check-in to perhaps "snag" an upgrade!!!”
 of 5 bubbles lavont227, 14 Mar 2017 | Read review
“Try and stay in building 3 or 4 , it's near the pools and food”
 of 5 bubbles F2953ARdanielm, 14 Mar 2017 | Read review
“Roof top balcony with a hot tub”
 of 5 bubbles J3766JTscottw, 14 Mar 2017 | Read review
5 of 5