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Heaven at the Hard Rock Hotel Riviera Maya

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Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Spring ahead: Book now with up to 50% off
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US$354
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Free cancellation until 29/09/21
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US$354
US$334
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SAVE US$20
Free cancellation until 29/09/21
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Hotels.comUS$354
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (7115)
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Panoramas (15)
Videos (3)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Heaven at the Hard Rock Hotel Riviera Maya
Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 19 hotels in Puerto Aventuras
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package.
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Room & Suite (800)800
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Kids club
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Rooftop terrace
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Whirlpool bathtub
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
Spanish
Hotel links
Special Price:Spring ahead: Book now with up to 50% off
7,996Reviews400Q+A100Room tips
Traveller rating
  • 5,814
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  • 406
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Popular mentions
Erika L wrote a review Yesterday
Frisco, Texas4 contributions6 helpful votes
Fantastic experience at Ciao! Everything was amazing especially Flor - very attentive , sweet girl, took great care of us. Understood everything we asked for, very kind. Great recommendation for wine, had Las Nubes Mexican red wine and it was delicious. Highly recommend!
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Date of stay: April 2021Trip type: Travelled as a couple
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Zarina wrote a review Yesterday
Brooklyn, New York3 contributions
Everything was amazing! Our server Antonio, was fantastic! He was very attentive, nice, personable and patient with us. The chef was exceptional, the food was absolutely delicious! We had both the steak that’s given and the tomahawk steak, both were spectacular! Thank you so much!
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Date of stay: April 2021Trip type: Travelled with family
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Travis Rice wrote a review 19 Apr
1 contribution
Dani Boy on the entertainment staff was the man. He made the pool area that much better! The type of energy you want at the pool! Best entertainer with the best dance moves. I would come back to Mexico and to the Hard Rock just for him.
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from Jan Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya
Responded 2 days ago
Hola SAV-TRAV-92, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. Rest assured we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day! It’s been a pleasure having you here and cannot wait for your next vacation. Sincerely, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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David K wrote a review 17 Apr
4 contributions
Ate at Ciao restaurant, inside the Hardrock Riviera Maya resort tonight and it was excellent! The food and service were great. Hats off to Chef Marco and our servers, Mario and Memo. Very attentive and good suggestions. Highlights - Zuppa Due, lasagna, salmon. Mario suggested Frangelico for an after dinner drink and it was excellent!
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Date of stay: April 2021Trip type: Travelled with family
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Response from Jan Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya
Responded 3 days ago
Hello Crashkrebs, Thank you so much for your wonderful comments! We are pleased to know we fulfilled our goal of giving you the Rock Star experience. It is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and we feel really happy and proud to see that we are reaching the epic service that makes us stand out. Hope you choose us again as your traveling destination to keep on the good times and memories full of ROCK!!! Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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dalis ty wrote a review 17 Apr
Chicago, Illinois17 contributions
+1
Had a wonderful time. Only stay for four night would love to stay longer next time .clean resort the staffs was always up early to clean up around the resort. Food drink and pool is wonderful. They even have a golf cart to take you every where in the resort if you don’t want to walk. (: and you be able to take COVID-19 test in the resort.would recommend to stay in this resort.
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from Jan Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya
Responded 3 days ago
Dear 21dalis, It has been our real pleasure having you here at Hard Rock Hotel Riviera Maya. It is gratifying to know you could experience the Rock star stay at our resort, as we work persistently to get our guests' satisfaction. We feel very excited by your kind words that help us to keep on rolling every day! Cannot wait for you to come back! Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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PRICE RANGE
US$332 - US$770 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aventura hotel palace, aventura hotel puerto aventuras, mayan riviera palace, adventure spa palace, hotel mayan palace, adventura spa palace, aventura palace spa, aventura spa palace riviera maya, aventura spa palace resort, aventura spa palace mexico
FORMERLY KNOWN AS
Aventura Spa Palace
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
394
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Frequently Asked Questions about Heaven at the Hard Rock Hotel Riviera Maya
Which popular attractions are close to Heaven at the Hard Rock Hotel Riviera Maya?
Nearby attractions include Ecopark Kantun Chi (6.6 km), Chikin Ha (5.1 km), and Cenote Cristalino (4.4 km).
What are some of the property amenities at Heaven at the Hard Rock Hotel Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Heaven at the Hard Rock Hotel Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Heaven at the Hard Rock Hotel Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Heaven at the Hard Rock Hotel Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Heaven at the Hard Rock Hotel Riviera Maya?
Conveniently located restaurants include The Traveler's Table, Jessie Gelato, and Serenity Beach Club.
Are there opportunities to exercise at Heaven at the Hard Rock Hotel Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Heaven at the Hard Rock Hotel Riviera Maya have an airport shuttle?
Yes, Heaven at the Hard Rock Hotel Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Heaven at the Hard Rock Hotel Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Heaven at the Hard Rock Hotel Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Heaven at the Hard Rock Hotel Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.