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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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What is Travellers' Choice?
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Best time ever, had the best experience with everything. Personnel was very friendly easy to talk to. Very clean and accessible. Loved it would definitely do it again. Also took a trip to 5th ave and the staff guided me and assured me that all...More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank yankeefella2
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday
Hello yankeefella2,
It has been such a pleasure having you with us and we truly appreciate your positive comments. Facilities as well as the great service we provide are focused on creating unforgettable memories. It is very gratifying to hear you had a great experience...More
While we were on our vacation we left our room to go to the pool, my husband returned to our room within 15 minutes of our departure and found two men going through our safe "Inventorying" our money when he opened the door. This is...More
3 Thank RDHCO
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 4 days ago
Dear RDHCO,
I would like to thank you for sharing your opinion with us. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; we offer you our most sincere apologies for have fallen short to your expectations.
Hard...More
Full disclosure...I've been a member of both Palace and Hard Rock for 6 years and have been to this particular resort about 5 times. Always thought it was the best of the best till I spent a week at the Moon Palace Grand this year...More
Thank emke922
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 6 days ago
Dear emke922,
Thank you so much for sharing your experience with us. Your comments are much appreciated. I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure...More
Angela (Slash) rocked! Always ready with our jameson on the rocks!
We were staying at the Hard Rock Roviera Maya for our good two best friends wedding. We are bartenders in the services industry and Angela was like our personal cocktail server!More
Thank Tyler H
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 6 days ago
Hello Tyler H,
It has been such a pleasure having you with us and we truly appreciate your positive comments. Make sure that our band members will know about your experience.Facilities, as well as the great service we provide, are focused on creating unforgettable memories....More
I usually don't leave reviews, but I feel it is truly deserved. I recently went to the Hard Rock Riviera Maya. I go to the resorts in the Caribbean up to six or eight times a year. The resort was great and staff as well...More
Thank Brian S
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 1 week ago
Hi Brian,
I really appreciate your time to share your experience and thank you for your kind preference, I'm happy to know you had an amazing time with us and be sure that I'll share your kind words with Grace, it has been a real...More
Response from RockerOn S | Property representative |
Greetings, feel free to visit our website there you will be able to know your resort credit amount. Also the weather is great on April you will find beautiful blue skies. Looking forward to welcome you!
