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3/9/2017 4/9/2017
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    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
    Hotel website
    Save
    Best prices for your stay
    3/9/2017 4/9/2017
    US$515
    US$450
    SAVE US$65
    US$464
    US$450
    Traveller (5899)
    Pool & Beach (1153)
    Room & Suite (857)
    Overview
    • Excellent72%
    • Very good18%
    • Average5%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “hard rock” (604 reviews)
    “our honeymoon” (452 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Heaven at the Hard Rock Hotel Riviera Maya
    Special Price: 40% off room rate
    Deals (13)
    3 Sep4 Sep
    |
    1 room, 2 adults, 0 children
    • Deluxe Gold, two double beds
      US$515US$450
      View Deal
    • Gold Deluxe Double Room
      US$464
      View Deal
    • Deluxe Gold, two double beds (Free breakfast, Free parking, Free WiFi)
      US$515US$450
      View Deal
    View all 13 deals from US$450
    Barcelo Maya Colonial
    5,832 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Palace
    6,786 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    9,350 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Catalonia Riviera Maya
    8,877 reviews
    #8 of 17 hotels in Puerto Aventuras
     
    Write a Review
    Reviews (6,337)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    1 - 5 of 4,978 reviews

    Reviewed yesterday

    We had a slight problem at check in ,that they took care of right away.Excellent service at bars, restaurants, room service. They even help u get chairs around pool that people left towels on for hrs.

    Review collected in partnership with this hotel
    Thank chuck23sports
    Reviewed 2 days ago

    Would defiantly recommend this hotel the service was impeccable, the staff where attentive and friendly, Brandon at pool side gets a specials thanks but to be honest if I could remember all the names I would list them all, we will be returning, possibly next...More

    Review collected in partnership with this hotel
    Thank davidgavin2016
    Reviewed 2 days ago

    Amazing place. The concierge, Angel, was extremely helpful in helping me coordinate my proposal to my now fiancée. Staff was very pleasant and attentive to all of our needs. Already planning on going back.More

    Review collected in partnership with this hotel
    Thank adelacruz19
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

    Thank you for your rockin review, adelacruz19! We were honored you rocked out with us! From the awesome music selection to our team of Rock Stars, we strive to create an experience that truly rocks. We look forward to welcoming you back again soon. Rock...More

    Reviewed 2 days ago

    Relaxing, clean, awesome staff, great entertainment, plenty to do, only thing I didn't like was the bathtub in the corner of sleeping area. Plenty of choices to dine at. Pool and beach area were very well designed.More

    Review collected in partnership with this hotel
    Thank dawna247
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

    Hello dawna247! Thank you for the excellent review on TripAdvisor for the Hard Rock Hotel Riviera Maya. We are delighted to hear that you had a great stay and enjoyed the entertainment. Thank you for the positive comments about our staff. We strive to create...More

    Reviewed 3 days ago

    Absolutely loved the hard rock riviera maya! Staff were amazing, food was amazing and literally everywhere and at any time! So much going on. We want to return with the kids next time to the hacienda side.More

    Review collected in partnership with this hotel
    Thank Elkie86
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

    Dear Elkie86, Thank you so much for giving us the chance to pamper you during your honeymoon at Hard Rock Hotel Riviera Maya. We are happy to know you spent such an amazing time at our resort. Comments like yours encourage us to keep on...More

    Barcelo Maya Colonial
    5,832 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Palace
    6,786 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    9,350 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Catalonia Riviera Maya
    8,877 reviews
    #8 of 17 hotels in Puerto Aventuras
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    Details
    • Price range
    • US$328 - US$739 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 On the Beach Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 Luxury Hotel in Puerto Aventuras
    • #2 Spa Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Expedia, Travelocity, TravelUp, BookIt.com, Cancelon, TripOnline SA, HotelsforEveryone, Hotwire and Cheap Tickets so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveller (5899)
    Pool & Beach (1153)
    Room & Suite (857)
    Dining (290)
    Hotel & Grounds (3919)
    Business Centre & Event Rooms (56)
    Bathroom (43)
    Family and Play Areas (19)
    Nearby
    Hard Rock Hotel Riviera Maya
    9,350 reviews
    .09 km away
     
    Barcelo Maya Palace
    6,786 reviews
    3.88 km away
     
    Barcelo Maya Colonial
    5,832 reviews
    3.85 km away
     
    Catalonia Riviera Maya
    8,877 reviews
    .97 km away
     
    Nearby Restaurants
    Hard Rock Hotel Riviera Maya, El Toro
    172 reviews
    .06 km away
    Latitude 20
    542 reviews
    1.36 km away
    Bellavista
    61 reviews
    .98 km away
    Pelican Point Restaurant & Bar
    271 reviews
    1.53 km away
    Nearby Attractions
    CEDAM Museum
    44 reviews
    1.21 km away
    Fatima Bay
    31 reviews
    1.53 km away
    Dolphinaris Riviera Maya Park
    1,591 reviews
    1.10 km away
    Akumal Bay Dive Center
    80 reviews
    1.07 km away
    Ask a question
    Questions & Answers
    Kayla T
    21 August 2017|
    Answer
    Response from Felicia R | Reviewed this property |
    They have a weekly schedule and I believe it varies each week. You can probably call the hotel to find out or it may be on their website.
    0
    Votes
    Elliot P
    21 August 2017|
    AnswerShow all 5 answers
    Response from beachdoc87 | Reviewed this property |
    i do not know when coco is you can swim in the lagoon but not it the open oceans at this property you can swim in the open ocean in the hard rock in cancun and peurto vallarta
    0
    Votes
    alicia p
    19 August 2017|
    AnswerShow all 3 answers
    Response from Mara J | Property representative |
    Resort Credits can be used towards selected tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selection at restaurants, photo packages at rock shots *promotion does not apply for... More
    0
    Votes
    Google Translation
    Room Tips
    "Room was fab, we had a sky terrace with private jacuzzi. Just lovely!"
    Read review
    "We had 2 18 year olds with us, and we LOVED being on the adults-only section. We had access to he Hacienda..."
    Read review
    "Ocean view and upper floors"
    Read review
    "Gold room was good!"
    Read review
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