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Heaven at the Hard Rock Hotel Riviera Maya

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Traveller (6435)
Pool & Beach (1205)
Room & Suite (969)
Overview
  • Excellent73%
  • Very good17%
  • Average5%
  • Poor3%
  • Terrible2%
Travellers talk about
“hard rock”(619 reviews)
“our honeymoon”(459 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star accommodation
All hotel details
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Reviews (7,086)
Filter reviews
5,426 results
Traveller rating
3,520
1,112
355
252
187
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Time of year
LanguageEnglish
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3,520
1,112
355
252
187
Show reviews that mention
All reviewsaventura spa palacehard rockour honeymoonmoon palacespa treatmentsfishtime sharesteakplaya del carmenmartini barhydrotherapy arearesort creditman made lagoonmayan coffeesushipublic relationsocean view
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1 - 5 of 5,426 reviews
Reviewed 3 days ago

Best time ever, had the best experience with everything. Personnel was very friendly easy to talk to. Very clean and accessible. Loved it would definitely do it again. Also took a trip to 5th ave and the staff guided me and assured me that all...More

Review collected in partnership with this hotel
Thank yankeefella2
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

Hello yankeefella2, It has been such a pleasure having you with us and we truly appreciate your positive comments. Facilities as well as the great service we provide are focused on creating unforgettable memories. It is very gratifying to hear you had a great experience...More

Reviewed 5 days ago

While we were on our vacation we left our room to go to the pool, my husband returned to our room within 15 minutes of our departure and found two men going through our safe "Inventorying" our money when he opened the door. This is...More

3  Thank RDHCO
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 4 days ago

Dear RDHCO, I would like to thank you for sharing your opinion with us. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; we offer you our most sincere apologies for have fallen short to your expectations. Hard...More

Reviewed 1 week ago

Full disclosure...I've been a member of both Palace and Hard Rock for 6 years and have been to this particular resort about 5 times. Always thought it was the best of the best till I spent a week at the Moon Palace Grand this year...More

Thank emke922
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 6 days ago

Dear emke922, Thank you so much for sharing your experience with us. Your comments are much appreciated. I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure...More

Reviewed 1 week ago via mobile

Angela (Slash) rocked! Always ready with our jameson on the rocks! We were staying at the Hard Rock Roviera Maya for our good two best friends wedding. We are bartenders in the services industry and Angela was like our personal cocktail server!More

Thank Tyler H
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 6 days ago

Hello Tyler H, It has been such a pleasure having you with us and we truly appreciate your positive comments. Make sure that our band members will know about your experience.Facilities, as well as the great service we provide, are focused on creating unforgettable memories....More

Reviewed 1 week ago via mobile

I usually don't leave reviews, but I feel it is truly deserved. I recently went to the Hard Rock Riviera Maya. I go to the resorts in the Caribbean up to six or eight times a year. The resort was great and staff as well...More

Thank Brian S
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 1 week ago

Hi Brian, I really appreciate your time to share your experience and thank you for your kind preference, I'm happy to know you had an amazing time with us and be sure that I'll share your kind words with Grace, it has been a real...More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Breakfast included
Free Parking
Spa
Hotel Amenities
Room Service
Wheelchair Access
Meeting Rooms
Breakfast included
Dry Cleaning
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Tennis Court
Bar/Lounge
Hot Tub
Spa
Adult pool
Outdoor pool
Details
Price range
US$290 - US$688 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$290 - US$688 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (6435)
Pool & Beach (1205)
Room & Suite (969)
Dining (325)
Amenities (120)
Business Centre & Event Rooms (61)
Family and Play Areas (20)
Questions & Answers
Ask a question
eroberts92
11 August 2018|
AnswerShow all 2 answers
Response from RockerOn S | Property representative |
Greetings, feel free to visit our website there you will be able to know your resort credit amount. Also the weather is great on April you will find beautiful blue skies. Looking forward to welcome you!
1
Vote
Google Translation
sunfluffy
27 July 2018|
AnswerShow all 2 answers
Response from aggiedog1 | Reviewed this property |
Contact "Captain Snake" for unique tours of what you want to see. He is on Facebook and Trip Advisor.
0
Votes
Room Tips
"Very clean."
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"become a member for the best views"
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"Corner suites with 2nd floor are awesome!!"
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"Buildings 1 & 2 are out of noise zone buildings 3 & 4 are closer to noise and pools"
Read review
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