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Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
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6/8/2017 7/8/2017
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US$429
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What is Travellers' Choice?
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Fantastic food, great service ,comfortable rooms, and all inclusive. It doesn't get much better. Drinks were good and plenty! The staff was always available and very helpful. The many different restaurants were great!More
Review collected in partnership with this hotel
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Thank Fernando S
Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday
Dear Fernando S,
It’s so marvelous to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a extraordinary experience to know that you were treated wonderfully, you are already true Rockstars of this stage, we hope that you come...More
We have been members for many years and have noted many improvements & fails. The improvement noted was the cuisine although I feel they need to add more vegetarian options. The rooms are clean, pool & beach area very nice. Staff very attentive & friendly....More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank JOHN L
Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday
Dear JOHN L,
Thank you so much for sharing your experience with us. Here at Hard Rock Hotel Riviera Maya are glad to know you spent such a great time.
However, there are a few points that require our attention and I guarantee you that...More
The staff was amazing. The wedding planner and everyone involved with my daughters wedding was incredible. We will definitely come back. The resort is beautiful and there's tons to do. The food was great too.More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank 380wandav
Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday
Dear 380wandav,
It has been our real pleasure having you here at Hard Rock Hotel Riviera Maya.
It is gratifying to know you could experience the Rock star stay at our resort, as we work persistently to get our guests’ satisfaction.
We feel very excited...More
It was a memorable experience for me and would love to come again and just might decide to take this trip again! The resort was beautiful place to visit. I definitely would recommend for someone to book a vacation there like I didMore
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank antoinettec669
Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday
Hello antoinettec669,
Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort.
Be sure we will notify all our rocking band members about your kind words that encourage us to keep...More
I must say that this resort was the best one that I have stayed at of all of my past vacations. The place is huge and there is so much to do! There are various restaurants to choose from. There is also lots of entertainment....More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank ts651
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 days ago
Dear ts651,
It’s so marvelous to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a extraordinary experience to know that you were treated wonderfully, you are already true Rockstars of this stage, we hope that you come back...More
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Breakfast included
Free Parking
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Meeting Rooms
Breakfast included
Dry Cleaning
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Tennis Court
Bar/Lounge
Hot Tub
Spa
Details
Price range
US$339 - US$646 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
#1 Luxury Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
Room types
Suites ,
Non-Smoking Rooms ,
Accessible rooms
Number of rooms
577
Reservation Options
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Response from catherinegF609VY | Reviewed this property |
Each time I ate on the adult side (heaven) we did not see any children, when we went over to the family you saw and heard the kids. We were 3 couples, and we were delighted that no children were on the adult side.
Hope that... More
Each time I ate on the adult side (heaven) we did not see any children, when we went over to the family you saw and heard the kids. We were 3 couples, and we were delighted that no children were on the adult side.
Hope that helps
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Room Tips
"Building 2 has quick access to the main pool and the lagoons"
Ireland