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Heaven At The Hard Rock Hotel Riviera Maya

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Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$459
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Free cancellation until 04/03/22
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Free cancellation until 04/03/22
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Free cancellation until 02/03/22
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Heaven At The Hard Rock Hotel Riviera Maya
Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 20 hotels in Puerto Aventuras
Travellers' Choice
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package.
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Location

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Contact
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710 Mexico
Name/address in local language
Getting there
Cozumel Airport29 kmSee all flights
Aerodromo de Playa Del Carmen19 kmSee all flights
See all nearby hotels
8153Reviews405Q+A100Room tips
Traveller rating
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Popular mentions
Natallia J wrote a review 16 Sep
2 contributions
Service was excellent and food delicious. Overall a beautiful evening for my husband and me. I absolutely would definitely recommend to a friend! Live music was a very sweet touch and you can’t beat the scenery.
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from Jan Hundrieser, General Manager at Heaven At The Hard Rock Hotel Riviera Maya
Responded 4 days ago
Hello Natallia J, Thank you so much for your wonderful comments! We are pleased to know we fulfilled our goal of giving you the Rock Star experience. It is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and we feel really happy and proud to see that we are reaching the epic service that makes us stand out. Hope you choose us again as your traveling destination to keep on the good times and memories full of ROCK!!! Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Isaac V wrote a review 16 Sep
1 contribution
Really amazing. The service was excellent and very attentive. The view couldn’t have been better. Tue food was 10/10. Would highly recommend this dinner for anyone visiting the Hard Rock in Riviera Maya.
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from Jan Hundrieser, General Manager at Heaven At The Hard Rock Hotel Riviera Maya
Responded 4 days ago
Hello Isaac V, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day! It’s been a pleasure having you here and cannot wait for your next vacation at Hard Rock Hotel Riviera Maya. Regards Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Tiffany B wrote a review 15 Sep
1 contribution
Antonio is the best wettern, very good service. Like the romantic dîner on the beach. Very good Ford, very good service. Like the beach and location, firework, good champagne : beautiful dîner with my wife
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Date of stay: September 2021Trip type: Travelled with friends
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Response from Jan Hundrieser, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 4 days ago
Dear O4034NJtiffanyb, Thank you for your rocking review, we feel so proud to hear that you encounter the resort as such an interesting place, every day we try to improve our ways of service, we are satisfied that you had a fantastic time with us. Everyone at Hard Rock Hotel Riviera Maya sends their regards and we look forward to having you back in a blink! Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Traveler729287 wrote a review 14 Sep
2 contributions
We had a wonderful romantic dinner on the beach. Our waiter Antonio was a pleasure, offered great service and we enjoyed meeting him. Highly recommend the sunset from the beach area, beautiful. Only issue that’s come up for us is the amount of construction that has started on the property. They are now jack-hammering the roof down the hallway from us and it sounds awful. Plus, pathways we’d used are now blocked off, which is unfortunate
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from Jan Hundrieser, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 6 days ago
Dear Traveler729287, Thank you very much for sharing your comments with us. We work constantly to get our guests’ satisfaction and we really appreciate your words, they help us to improve every day. It’s been a pleasure having you with us and we look forward to your next vacation. We would love to have you back. Sincerely, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Stacy P wrote a review 7 Sep
1 contribution
We had a great experiences with Eduardo with bracelets, Martin in kayaking it was super fun and great experience. My daughter celebrate her birthday and they were awesome. I would recommend this place for my family
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Date of stay: September 2021Trip type: Travelled with family
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Response from Jan Hundrieser, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 1 week ago
Hello Meander691729, Thank you for taking the time to share with us your comments, we are so happy to know you and your family had an amazing time with us, I will share your kind comments with our rockers. We can not wait for your next visit, Kind regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya.
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FORMERLY KNOWN AS
Aventura Spa Palace
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
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Frequently Asked Questions about Heaven At The Hard Rock Hotel Riviera Maya
Which popular attractions are close to Heaven At The Hard Rock Hotel Riviera Maya?
Nearby attractions include Ecopark Kantun Chi (6.5 km), Chikin Ha (5.1 km), and Cenote Cristalino (4.4 km).
What are some of the property amenities at Heaven At The Hard Rock Hotel Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Heaven At The Hard Rock Hotel Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Heaven At The Hard Rock Hotel Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Heaven At The Hard Rock Hotel Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Heaven At The Hard Rock Hotel Riviera Maya?
Conveniently located restaurants include The Traveler's Table, Jessie Gelato, and Girafe.
Are there opportunities to exercise at Heaven At The Hard Rock Hotel Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Heaven At The Hard Rock Hotel Riviera Maya have an airport shuttle?
Yes, Heaven At The Hard Rock Hotel Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Heaven At The Hard Rock Hotel Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Heaven At The Hard Rock Hotel Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Heaven At The Hard Rock Hotel Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.