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Hard Rock Hotel Riviera Maya

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Hard Rock Hotel Riviera Maya
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7,123 Reviews from our TripAdvisor Community

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Showing 4,859: English reviews
Detroit, Michigan
1 review
Reviewed yesterday NEW

Excellent resort for family travelling with small children.The staff is always willing to go above and beyound to accomadate the guest needs.The lagoon is great for small chilldren.The entertrainning for adults and children on a daily basis is amazing.The little big club saved our girls from boredroom when it was getting dark.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Dantipi
2 reviews
Reviewed yesterday NEW via mobile

Just spent a week at Hardrock with two friends. We had the best time! The resort itself is amazing! Beautiful rooms, great grounds, gorgeous pool area and beach. Great selection of different restaurants and food and for those wanting to party but not leave the resort all the time the night club was super fun!! Karen, Diego and Roberto made... More 

Helpful?
Thank Louisa C
Phoenix, AZ
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed yesterday NEW

Looks like my review last May was never posted, so I just had to return this November! We can’t say enough good things about this resort. Returned with my husband. An old friend who came with us in May, traveled here again, bringing another friend this time. The four of us had a flawless experience and are sure to return... More 

Helpful?
Thank Angela S
1 review
Reviewed yesterday NEW via mobile

It is my second visit to this resort this year! I cannot say enough with how hard every employee works at this resort! It is clean and the service is great! There is always a party for anyone! Families couples and singles..... this place is one of a kind. The entertainment staff are by far the best around and I... More 

Helpful?
Thank Tera S
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed yesterday NEW

We went to Hard Rock Riviera Maya for my son’s spring break and were very pleasantly surprised with the experience. This is a great property that is a lot of fun. The people who work there were very accommodating and cared a great deal about our stay. I was a bit worried that the “all inclusive” nature of the resort... More 

Helpful?
Thank tb3704
Boston
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

Riviera Maya has a significan offer of all-inclusive resorts and hotels, I pick Hard Rock Hotel because I'm familiarized with the brand and Hard Rock Cafes around the world. Since it was my first all inclusive experience I wanted it to be memorable and Hard Rock Hotel Riviera Maya over exceed my expectations, everyone make us feel important (like rock... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank 819mariapiag
Farmington Hills, Michigan
1 review
Reviewed yesterday NEW

Loved everything about it! Excellent service, food, drinks and everyone is super friendly. Had a wonderful week and took advantage of the spa, an excursion to Talum which was great and hit almost all the restaurants. Every restaurant was great except maybe the buffet at the market which was just average.

Helpful?
Thank mrsl00bner
1 review
Reviewed yesterday NEW via mobile

My wife Lisa and I stayed here 22nd Nov -29th Nov in room 9324 to celebrate my 50th birthday. In general , we had a very enjoyable stay. In 2 restaurants we received poor service. The 1st was at Torro where our waiter was more interested in the family opposite us eating lobster and drinking expensive wine, I had to... More 

Helpful?
Thank markyT67
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed yesterday NEW

Staff were lovely and room was nice. Two reasons for not giving full marks: 1 - there's a picture service at the hotel where they will take your photo for you. However, this involves them once a day walking around with an animal for you to have your picture with, like a monkey or wild bird. This is obviously cruel... More 

Helpful?
Thank Iain A
Tulum
1 review
Reviewed 2 days ago NEW

Our waiter Victor (tank) at the pool knew us by name every day and knew what we wanted to drink very friendly and very attentive. The bell boy Roberto was amazing he really made us feel like we were at home after a long stressful flight he was very good!

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank anthonyjosephc566

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: €332 - €736 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#4 Luxury Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Riviera Maya staff and other travellers.
559 questions
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Questions? Get answers from Hard Rock Hotel Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The adult side called: Heaven would be the best choice if traveling without children”
 of 5 bubbles 277laurelleb, 30 Nov 2016 | Read review
“Family Suites with Roof top Jacuzzi”
 of 5 bubbles Elenimal, 29 Nov 2016 | Read review
“We had a great view to the ocean from our balcony. The area was quiet and relaxing in the mornings and in the late afternoon.”
 of 5 bubbles shirleyo452, 29 Nov 2016 | Read review
“Upgrade to rock royalty....you won't regret it”
 of 5 bubbles 907frankiec, 29 Nov 2016 | Read review
“Go to Heaven for Adults.”
 of 5 bubbles PingDrv00, 28 Nov 2016 | Read review
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