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Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$434
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Free cancellation until 04/07/21
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Traveller (11398)
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Panoramas (14)
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel Riviera Maya
Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 19 hotels in Puerto Aventuras
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest.
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Room & Suite (1,197)1,197
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, Spanish
Hotel links
Special Price:Spring ahead: Book now with up to 50% off
15,139Reviews1,716Q+A100Room tips
Traveller rating
  • 10,970
  • 2,287
  • 1,017
  • 407
  • 460
Traveller safety
Time of year
Traveller type
Language
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Popular mentions
Katy S wrote a review Yesterday
1 contribution
The paramedic Aurtro Luna was fantastic! Came to help my son every night and cleaned his finger. Son lost his finger nail and got 5 stitches and Aurturo was so helpful and kind and gentle with him. We were so thankful and appreciate that we had access to him.
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Date of stay: April 2021Trip type: Travelled with family
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Laurien h wrote a review Dec 2020
Toronto, Canada3 contributions3 helpful votes
Hotel's Favourite
I thoroughly enjoyed my stay at the Hard Rock Resort. So much to take in. My trip was equal parts fun and relaxation. The food was fantastic most especially the steaks at Toro and the new design of the space was so beautiful, I appreciated the adult only dining area as a childless traveler. the beach was beautiful and all of the service resort wide was attentive and constant. I thoroughly enjoyed, my rock star experience with the entertainment department. Shout out of appreciation to Backer and his team for inviting me into so many fun and new experiences. Danny Boy, Baby Shark, The Samurai & April were hilarious, entertaining and very motivating. The honest highlight of my trip was the Music Lab activities. Leo Raquel and Ever for turning me into a rock star. Somehow they helped me overcome my shyness and coaches me into a space to allow me to be living the dream for my 45 minutes of fame!
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Date of stay: December 2020
Location
Service
Sleep Quality
Room Tip: My room was great. I asked the front desk for a quiet sleeping area.
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2 Helpful votes
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Response from Jan Hundrieser, Director General at Hard Rock Hotel Riviera Maya
Responded 27 Dec 2020
Dear BoardingPass574018, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya. I am thrilled to read your kind words about our food offer and entertainment, but especially your remarks on service quality; it makes all our band members continue doing their best every single day! Hope that you choose us again as your traveling destination to keep on the good times and unforgettable memories. Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Arasiele wrote a review Yesterday
4 contributions
The best service and food at the Hardrock restaurants. Maria the manager who took great care of us when it started to rain and got us in the restaurant from outside and gave us great food recommendation to the waiter Alessandro that gave us an awesome presentation of every on tray he was giving us and even offered a specialty drink(highly recommend the Alessandro specialty drink). I would highly recommend the Hardrock and the French restaurant. I could go every day but gotta try all to compare.πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»πŸ˜›πŸ˜‹πŸ˜‹πŸ˜‹πŸ˜‹πŸ˜‹πŸ˜‹πŸ˜›πŸ˜›πŸ˜›πŸ˜›πŸ˜›πŸ˜› Toro Great service we would go every day too. Ask Fernando.
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Date of stay: April 2021Trip type: Travelled with family
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Response from Jan Hundrieser, Director General at Hard Rock Hotel Riviera Maya
Responded yesterday
Hello Arasiele, Thank you so much for letting us know about your experience at Hard Rock Hotel Riviera Maya. I'm pleased to read that you have enjoyed most of your experience at our resort. Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day! It’s been a pleasure having you here and cannot wait for your next vacation at Hard Rock Hotel Riviera Maya. Kind regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya.
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Joe Kaminski wrote a review 20 Apr
2 contributions
Amazing service from Joaquin and Camacho every single night in the heaven bar. They took care of 8 of us each night. Amazing bartenders and an amazing resort. Would always come back because of them! Food was excellent. A few less options due to covid but still great. The nightclub was open on a few nights. We learned it’s not actually based off of the day of the week, but rather when the resort is above 70% capacity they open the club. The club was not great. Solely due to the fact it wasn’t very busy due to covid. Otherwise it was amazing! Also, covid and cleaning precautions were set up great. All 8 of us were able to get back safely.
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Date of stay: April 2021Trip type: Travelled with friends
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Jen D wrote a review 19 Apr
1 contribution
Thanks so much to Ade at Posh Salon at Hard Rock Riveria Maya! She offered amazing service. She did my hair and makeup for my wedding and it was perfect. My hair lasted through a windy wedding without coming apart while still looking natural and fresh. She airbrushed my sunburned skin so it was flawless looking. My makeup looked natural and very professional. My daughters also had great hair service at the kids salon. Really beautiful workβ€”especially with my daughter with the incredibly thick, long hair. Couldn’t have been happier with the friendly, professional service!
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Date of stay: April 2021Trip type: Travelled with family
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Response from Jan Hundrieser, Director General at Hard Rock Hotel Riviera Maya
Responded 2 days ago
Dear W4768OOjend, Wow! Thank you so much for your wonderful comments. It is gratifying to receive such comments as a vote of satisfaction, and we feel really happy and proud to see that our rockers made this special occasion even better. Rest assured we will let Ade know about your kind words. It has been a pleasure to have you here and we hope to see you soon. Sincerely, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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PRICE RANGE
US$286 - US$694 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aventura cove palace hotel puerto aventuras
FORMERLY KNOWN AS
Aventura Cove Palace
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
1264
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Frequently Asked Questions about Hard Rock Hotel Riviera Maya
Which popular attractions are close to Hard Rock Hotel Riviera Maya?
Nearby attractions include Ecopark Kantun Chi (6.5 km), Chikin Ha (5.1 km), and Cenote Cristalino (4.5 km).
What are some of the property amenities at Hard Rock Hotel Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel Riviera Maya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hard Rock Hotel Riviera Maya?
Conveniently located restaurants include The Traveler's Table, Jessie Gelato, and Cafe Ole.
Are there opportunities to exercise at Hard Rock Hotel Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hard Rock Hotel Riviera Maya have an airport shuttle?
Yes, Hard Rock Hotel Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hard Rock Hotel Riviera Maya?
The staff speaks multiple languages, including English and Spanish.