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Ixtapa Palace Resort & Spa

95 reviews
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Traveller (55)
Pool & Beach (21)
Room & Suite (14)
Overview
  • Excellent34%
  • Very good24%
  • Average10%
  • Poor9%
  • Terrible23%
4 days ago
“Ixtapa Palace Resort Experience”
1 week ago
“Very friendly staff! Timing is everything”
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
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Reviews (95)Write a Review
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1 - 5 of 35 reviews
Reviewed 4 days ago via mobile

My husband and I recently spent four months in Ixtapa Mexico as new snowbirds from Canada. We did not have accommodations at Ixtapa Palace, but we wanted to share our personal experiences spent every day using various resort amenities. From our first interaction with Leonel,...More

1  Thank Lisa M
Reviewed 1 week ago via mobile

This is our first time to Ixtapa. Such a positive experience for us. We have spent four months here. November December January and February. We have a condominium close to Ixtapa Palace and ride our bikes here every day to use the gym, pools and...More

1  Thank Tony W
Response from Hotel_Ixtapa_Palace, Guest Relations Manager at Ixtapa Palace Resort & SpaResponded 4 days ago

We are happy to know you enjoy all the amenities we have to offer. We invite guests staying at other Hotels to come use our complete size gym (see hotel's receptionist for a day pass or even a monthly pass). Its much larger than the...More

Reviewed 3 weeks ago

Queen size, to them, means a double. When we pointed this out, they still insisted that it was a queen. Not even close. The room with a king was a two storey, with 2 doubles on main floor, and king upstairs. The stairs were a...More

Thank Bob G
Response from Hotel_Ixtapa_Palace, Guest Relations Manager at Ixtapa Palace Resort & SpaResponded 1 week ago

Dear Bob G, We thank you for staying with us. You comments are very important as its the only way we can improve. The coffee maker that you specify has been replaced and apologize for that inconvenience. Regarding WiFi, most public areas are equipped with...More

Reviewed 22 May 2016

No one spoke English. The hotel maids washed the dishes 1 then entire stay and dry the dishes with Kleenex which was stuck to the bowls and glasses. the floor was always sandy. The Jacuzzi was in the gym and broken. The swim up bar...More

5  Thank Beanniemom54
Response from Hotel_Ixtapa_Palace, Guest Relations Manager at Ixtapa Palace Resort & SpaResponded 1 week ago

Dear Beanniemom54, We thank you for staying with us. You comments are very important as its the only way we can improve. We would like to inform you that the Resort has been completely remodeled, both public areas and the rooms. We hope you give...More

Reviewed 17 December 2015

In January we stay at a beach resort, but when I come other times of the year I don't want the touristy stay. The Ixtapa Palace had everything I desired, VERY CLEAN room, decent bed and pillows, warm shower, kitchenette. EXELLENT maid and front desk...More

2  Thank jerry r
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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Parking
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Concierge
Multilingual Staff
Children Activities (Kid / Family Friendly)
Free Parking
Meeting Rooms
Laundry Service
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Details
Price range
US$63 - US$253 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Ixtapa
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$63 - US$253 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Ixtapa
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (55)
Pool & Beach (21)
Room & Suite (14)
Dining (2)
Family and Play Areas (2)
Questions & Answers
Ask a question
vbpatti
17 May 2016|
AnswerShow all 2 answers
Response from Hotel_Ixtapa_Palace | Property representative |
There are 2 public beach entrances, each about 5 and 7 minutes away in walking distance. There are also 17 beaches which make the region attractive. Each of these 17 beaches are unique. For example, LAS GATAS is great for... More
0
Votes
generalB2013
8 February 2016|
AnswerShow all 2 answers
Response from Hotel_Ixtapa_Palace | Property representative |
Our rooms do not include a washer and dryer, but you may ask for washing service at the front desk. There is a fee for this service.
0
Votes
sunseeeker
9 February 2015|
AnswerShow all 2 answers
Response from Hotel_Ixtapa_Palace | Property representative |
We want every guest to leave with a positive experience. Many of our employees become great friends with return guests who visit us year after year. Our manager does his best in trying to meet special requests as long as... More
0
Votes
Room Tips
"Just don't go."
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"Don't stay here."
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"If you're on an extremely tight budget go ahead and book but check the beds!!!!!!"
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"Make sure your room has all the kitchenette amenities that you need, if you don't like the first room..."
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