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Pacifica Resort Ixtapa

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#2 of 23 Hotels in Ixtapa
Certificate of Excellence
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Pacifica Resort Ixtapa
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866 Reviews from our TripAdvisor Community

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Showing 330: English reviews
Anaheim, California
Reviewed yesterday NEWvia mobile

Napoleon is an excellent concierge who was recommended to me by Hernan & Abel. Two of the kindest most professional gentleman I've ever met in the travel and tourism industry. I was having a horrific time at sun Dorado where I booked my family vacation & they understood why. Hernan & Abel are extremely knowledgable and proud of Ixtapa which...

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Helpful?
Thank Storm J
San Jose, California
Reviewed 3 days ago NEW

I had the luxury of staying here for a few days in March of 2016 with my fiance` and enjoyed every minute. The service and amenities I received were excellent. There is a small fleet of large vans that will transport you throughout the property simply by placing a phone call to the front desk and an army of friendly...

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Thank dc2jz
California
Reviewed 1 week ago

I highly recommend Pacifica Resort. The massage with sweet Lucy was relaxing. Housecleaning was well done by Luz. Food and service at El Faro was 5 star. Pools were perfectly placed with incredible views. Staff was friendly, engaging and always professional. The service on the beach was attentive and quick. A big part of this awesome experience was due to...

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1Thank Erik A
Scotts Valley, California
Reviewed 1 week ago

The Pacifica Resort is an enormous compound hugging the side of a mountain with a tram and breathtaking views! There are too many pools to count, too many drinks to be had and amazing sunset vistas. There is something for almost everyone.....golf, massage, parasailing, volleyball, kayaking, snorkeling, water aerobics, zumba, etc and even relaxing. Our family of 25+ people spent...

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1Thank Mindi B
Reviewed 1 week ago

We have been members at Pacifica for the past 29 years, and it just keeps getting better. From the early days when our children were young, to last week, the resort and amenities have been improving. New on-site restaurants have been developed, and the rooms have all been renovated. What has not changed is the family atmosphere that made Pacifica...

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Helpful?
Thank lhdolan
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Ihdolan, Amazing! 29 years! Thank you for the trust! Thanks to partners like you is that today Pacífica is one of the best hotels in Mexico, thanks for believing and grow hand to hand with us. Day by day we look at how we can improve and how we can make better the experiences of our customers. Thank you...

Felton, California
Reviewed 1 week ago via mobile

We just got home from traveling with 30 family members to celebrate Thanksgiving and my in laws 50th wedding anniversary. What an amazing trip we had at Pacifica. This is the third time I've been to Ixtapa over thanksgiving break and absolutely love it there. Napoleon at Pacifica is fantastic! He took care of our entire family and helped with...

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1Thank Jen A
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Jen, Thanks for choosing us to celebrate such important things, we are very happy that you decided to do it in Pacifica. Thank you for the trust, and thank you for taking the time to write us, and rating us. Napoleon and all the staff are unique and make this hotel the best in the area. We hope to...

Reviewed 3 weeks ago via mobile

Our stay at Pacifica aqua was perfect. All the employees there were extremely helpful and nice. We opted for the all inclusive package and we believe it was well worth it. Napoleon at the front the front desk was awesome!!! He made our stay one to remember. Once he found out our vacation was for our 1 year anniversary we...

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Helpful?
Thank Josh S
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Josh, Thank you very much for write to us, and talk about your experience in Pacífica. We are very happy to know that the celebration of the first anniversary was a success, thank you for choosing us for such an important days. Your comments encourage us to keep doing our best work, and provide one of the best vacation...

Mexico City, Mexico
Reviewed 3 weeks ago via mobile

Nice hotel. With a privilege ubication with a great view. Good food, specially the restaurants for a good dinner of haute cuisine like EL FARO. A lot of aquatic and beach activities to have fun all day, kayak, parachute ride, wave runners. Don't miss the opportunity to have a nice walk thru the bay on a smooth sand. All the...

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Thank norbacsam
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Norbacsam, Thank you very much for your visit, we are pleased to know that your holidays with us have been very pleasant. Thank you for your comments, and trust in Pacifica. We send you a big greeting from all the staff, and we hope to se you back soon.

Reviewed 4 weeks ago

I have been coming here for several years and each year I can count on being treated great! Napoleon Tellez is the Concierge for Pacifica and is awesome. If there is anything you need or want just ask him and it's done. There are 5 resturants on property so you won't go hungry or you can always go into town...

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Thank James P
Portland, Oregon
Reviewed 28 October 2016

Suite was in Building 12; mid-point of 3-stop gondola ride between hilltop restaurant and beach. Can not say enough about Napoleon, Alejandro and Antonio. Every single person was excelente, as was the food, drinks, view, and the accommodations. Napoleon in particular was wonderful; always saw us multiple times each day, with tips on the best activities and places, and honest...

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Helpful?
Thank allenldavis
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear allenldavis, Thank you very much for your comments, we are pleased to know that you had a great vacations in Pacifica. Napo, Alejandro, Antonio, and all the people who work in Pacifica are awesome, and are what make Pacifica a unique hotel in Mexico. Than you very much for your trust, and we hope to see you back soon....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Pacifica Resort Ixtapa our tourist development "All Inclusive", a unique and privileged area of ​​Ixtapa-Zihuatanejo, on the coast of Guerrero, and recognized for the quality of its facilities and warm service. Two bedroom suites located in Playa El Palmar Ixtapa just 17.3 Km. Airport and 2.8 Km from shopping area, 4 Km from Marina Ixtapa, 3.55 Km from Marina Ixtapa Golf Club with beach access via funicular center. Wi-Fi in public areas, parking, air conditioning, restaurants, SPA and Thalasso Pool. ... more   less 

Additional Information about Pacifica Resort Ixtapa

Address: Paseo de la Colina s/n - Colina Vista Hermosa | Secc. Prolong. Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: €120 - €328 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacifica Resort Ixtapa 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Pacifica Resort Ixtapa Hotel Ixtapa
Pacifica Hotel Ixtapa
Ixtapa Pacifica Hotel
Pacifica Resort Ixtapa Mexico - Zihuatanejo
Hotel Style:
#2 Top resorts Hotel in Ixtapa
#2 Spa Hotel in Ixtapa
#2 Luxury Hotel in Ixtapa
#5 Family Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Pacifica Resort Ixtapa staff and other travellers.
39 questions
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mt. sterling, ky
3 months ago

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Questions? Get answers from Pacifica Resort Ixtapa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Reserve a palapa as early as possible. It's yours for the day and only takes a moment to register.”
 of 5 bubbles dc2jz, 2 Dec 2016 | Read review
“Choose a room that is away from the road that winds up the mountain side. Try a outdoor kitchen and hot tub”
 of 5 bubbles 555Erik, 28 Nov 2016 | Read review
“There are a lot of stairs at the resort. So if that is a problem, ask for a room in the middle of the resort.”
 of 5 bubbles MindiB_11, 28 Nov 2016 | Read review
“We always ask for a room at the top of the resort - the views of Ixtapa Bay are amazing!”
  • Ixtapa Bay from our room.
 of 5 bubbles lhdolan, 27 Nov 2016 | Read review
“just go!! ASAP! Rooms and buildings built on hillside; they don't block each other.”
 of 5 bubbles allenldavis, 28 Oct 2016 | Read review
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