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Hotel Fontan Ixtapa

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Hotel Fontan Ixtapa
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825 Reviews from our TripAdvisor Community

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Showing 264: English reviews
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Reviewed 3 days ago NEWvia mobile

So I unfortunately have to agree with last couple of reviews... the weekend was ridiculous most people were very friendly about 95% however the 5% were unbelievable!! Anyways not going to be negative, my room was phenomenal I was in 341 great views and I found the food to be quite good!! I wish they had cappuccino as I didn't...

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Helpful?
Thank Johnny L
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear Guest: Thank you for taking the time to provide us your detailed feedback about your recent stay. We are pleased to hear that the service was efficient. We work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. Our goal is to make each one of our guests’ vacations enjoyable and we look...

Winnipeg, Canada
Reviewed 1 week ago

I'd like to start by saying that the staff did their job. They weren't overly friendly, like at other resorts where they are "welcome"!! " Hello-how are you today"?? That isn't what we saw each day but they did what they were supposed to do. The exceptions were the bell-hop and cleaning staff who did act friendly. The whole week...

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Helpful?
Thank jennifervallance
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest, Firstly, i would like to thank you for your recent visit to "Hotel Fontán Ixtapa". Our guest comments are very welcome, your feedback it helps us to improve and provide you a better service in your next visit. We are truly sorry for all the inconvenience. We will continue effort to reach your expectations. Our renovation plans is...

Reviewed 2 weeks ago

The beach is excellent. The weather was 30c every day. Nice. The food was okay. The staff friendly. The room was clean and acceptable, but the hotel was very crowded, particularly on the weekend. It seems that the hotel issues day passes to local families with MANY kids, which overcrowds the pool facilities. If you are going here for some...

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Helpful?
1Thank Jerry W
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest, Firstly, we would like to thank you for your recent visit and take the time to post a review. We are most a family resort and maybe that´s the reason why you saw many kids. But certainly, we do have by separated our adults pools, thinking on that situation. We will continue working with our renovation plans, as...

Reviewed 2 weeks ago

Fist let me say the staff at this hotel are great. However the hotel is in really bad shape. We moved from a regular room that was so filthy that we considered just flying home. We were moved into the pent house suite but although definitely cleaner it is still the worst room we have ever stayed in. The weekends...

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Helpful?
Thank robinl858
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest, Thank you for taking the time to write a comment about your recent stay. We are truly sorry for not meeting your expectation. We will effort to improve. We did renovate our pools and we will continue with the rest of the resort, including rooms. We really hope to have the opportunity to have you back in the...

Saskatchewan, Canada
Reviewed 2 weeks ago

This was our very first time in Ixtapa and I have to say it is a beautiful city. As to the Hotel Fontan, the staff try very hard to make your stay a wonderful experience. With that being said the Hotel itself will be a beautiful hotel once the renovations are done. Our room was very clean and for the...

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Helpful?
Thank missmittens7
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest, We would like to thank you for your recent visit and taking the time to post a review. We are glad to read that you like Ixtapa in your first visit. We are truly sorry for the inconvenience during your stay. Your comments it really help us to improve. We have renovation plans for this year and we...

Tulsa, Oklahoma
Reviewed 4 weeks ago via mobile

It wasn't horrible but wasn't great. The hotel is in a good location with easy beach access BUT good luck getting a chair on the beach or good chair by the adult pool. Guests wake up early and "reserve" their chairs by putting towels and books on the good ones then come back after breakfast or later. We caught on...

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Helpful?
2Thank janlu82
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest, Thank you for taking the time to post a review about your recent stay. Our guest feedback is truly important for us, because it help us to improve.We will continue working hard to fix this issues. We will continue working with our renovation program and we really hope to have the opportunity to have you back in the...

Reviewed 4 weeks ago

Having been to Cuba many times to different cities and resorts, it's my first time ever in Mexico. I am still in the hotel on a 2 weeks stay. Here's my observation and comparison so far: The Good: Amazing view Free Wi-Fi (hence my review now) Decent food: my faves are fish fillet/steak, chicken, pork. I don't touch sausage at all....

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Helpful?
1Thank Sean Y
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest, We would like to thank you for taking the time to post a review about your stay. We are really glad to know that you choose us to spend your vacation with us. Your feedback is very important to us and help us to improve. We are glad to hear that you are enjoying the Hotel activities. I...

Los Angeles, California
Reviewed 4 weeks ago

Lousy....clean though. Very noisy always...never had the phone use. Food was so-so...staff very nice. Old place screams to be remodeled....needs a lot. LARGE families trying to all sit at four person tables to dine. Won't recommend...MM

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Helpful?
1Thank imoonin
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest, We are truly sorry for not meeting your expectations. Thank you for your valuable comments. As you saw, we renovated our brand new pools, we will continue with the rooms. We hope to have the opportunity to welcome you again in the future. Best Regards...

Reviewed 18 February 2017

We stayed at Fontan and enjoyed it enough to return. Great location. Pools were renovated and there is a 16 plus pool with a swim up bar. Only issue is the people who bring their kids to this pool. There are 2 pools for families with kids, security needs to do a better job of keeping them out of the...

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Helpful?
4Thank Angela H
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest, Thank you for share your experience in "Hotel Fontán Ixtapa", we are really pleased to read your positive review, and share it with other travelers. As we didi with the pools, we will continue working with our renovation plans. We hope to have you back and enjoy a new memorable experience. Best regards....

Reviewed 17 February 2017 via mobile

We just got back from our vacation and we had a fantastic time! View is out of this world. Hotel is older but well maintained. Staff were great, especially Orbelin and Dalia! Food was really good. Shopping is close by and the bus to Ziwat is only 12 pesos! We highly recommend this hotel, it has everything you need.

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Helpful?
2Thank Natalie H
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear Natalie H, Thank you for share such a wonderful review about your recent stay. Certainly, your review motivate us to continue working hard to provide you an incredible positive experience. I will share this with my partners that you mentioned. We will continue working with our renovations program, and we will be glad to have you back in the...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Room Service
  • Free Internet
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff

Additional Information about Hotel Fontan Ixtapa

Address: Blvd Ixtapa S/N | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: €80 - €174 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Fontan Ixtapa 3*
Number of rooms: 473
Reservation Options:
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Also Known As:
Resort Fontan Ixtapa
Fontan Ixtapa Beach Resort
Hotel Fontan Ixtapa Mexico - Zihuatanejo
Hotel Style:
#9 On the Beach Hotel in Ixtapa
#9 Top resorts Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Fontan Ixtapa staff and other travellers.
74 questions
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Questions? Get answers from Hotel Fontan Ixtapa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't take a room with only a window!!”
 of 5 bubbles jennifervallance, 19 Mar 2017 | Read review
“There are no good rooms!”
 of 5 bubbles robinl858, 13 Mar 2017 | Read review
“If Ocean View is offered when booking try and get it.”
 of 5 bubbles missmittens7, 10 Mar 2017 | Read review
“Higher floor with balcony”
 of 5 bubbles 975fm, 15 Feb 2017 | Read review
“6-7th floors, main building. Bar fridge. Rooms ending with 39 or 40 are full sun during the day but great for sunset & evenings”
 of 5 bubbles brettm603, 14 Feb 2017 | Read review
5 of 5