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Barcelo Ixtapa

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#3 of 23 Hotels in Ixtapa
Certificate of Excellence
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2,176 Reviews from our TripAdvisor Community

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Showing 804: English reviews
Denver, Co
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 days ago NEW

I stayed here the week of 11.21.16, and the check in process was less than good. There was a ton of confusion and we were supposed to be on the 10th floor, however there weren't any room so we got stuck on the 1st floor for 2 nights. The rooms on the 1st floor are not only loud as hell,... More 

Helpful?
Thank mimithomp
CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review

Dear Guest Mimithomp Thank you for the review related to your recent stay at Barceló Ixtapa. We are very sorry that you did not had a great experience as expected. Rest assured that we will put special attention to your feedback in order to improve our services and have the opportunity to regain your confidence and goodwill when your travels... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

Great vacation experience that my family could ever ask for. I've to a lot of resorts but Barcelo ixtapa hotel is my most fabulous great experience hotel experience that my family could ever ask for. I would not go anywhere else. great customer service,great Food,great entertainment hosted by professional staff memebers one of my favorite host Carlos Reyes in particular... More 

Helpful?
1 Thank Edwin P
CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review

Dear Edwin P, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló Ixtapa hotel and are delighted to read that we were able to match your expectations. Thank you for referencing so many of our team members by name, as we are now able to reach out... More 

san diego
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

I stayed there September 11th-16th, it was amazing!! Weather was great no one at the hotel until the day before El Grito. From the hotel you can walk on the beach and rent jet skis, para sail, and play vollyball or soccer. The Hotel is located very close to everything you want to do. They also have a great staff... More 

Helpful?
1 Thank djf9065
CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review

Dear Djf9065, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Ixtapa hotel and we thank you for your kind recommendation to Tripadvisor’s readers. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotel´s main strength we will definitely... More 

saskatoon
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 week ago

This hotel is right across from some of the best restaurants in Mexico. The Mexican night in the entertainment area ,the food is good. Don't miss the barbeque, very good. The buffet at this hotel is lousy ,as is most of the buffets at hotels In Ixtapa.

Helpful?
1 Thank dogSaskatoon
CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review

Dear Dogsaskatoon, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

As soon as you check-in you are nickel and dimed. •There is no free wifi unless you upgrade to the club package. Which really is not all that great. It allows you better booze, higher floor, free wifi and access to the specialty restaurants. The bartenders pour what's in front of them anyway, so no need. •We found out you... More 

Helpful?
1 Thank Cynthia C
CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review

Dear Cynthia C, We first would like to thank you for choosing our Barceló Ixtapa hotel for your holidays and for sharing your comments on your experience among us, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago

after reading the reviews, my husband and I are looking forward to visiting your resort. We will be travelling with a couple that have stayed with many years ago and were happy with their stay. We will be arriving March 31, 2017. So looking forward to this holiday and looking forward to meeting the staff that your visitors have commented... More 

Helpful?
Thank Torrie S
CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review

Dear Ms Torrie S, First and foremost we would like to thank you for choosing our Barceló Ixtapa hotel for your first time visit, it will be a pleasure to give you welcome. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths. Once more we thank you for choosing... More 

Calgary
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 weeks ago

We are arriving Jan 11 2017 for our 5th time at the Barcelo Ixtapa. We have always found this property to be Great Value & enjoy our time here thoroughly. The location is perfect for access to town & lots of off site options. The staff always make our stay comfortable and the food offerings good at the buffets &... More 

Helpful?
2 Thank OnlyGreatCoffee
CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review

Dear Mr OnlyGreatCoffe. We sincerely thank you the time you took to write your comments regarding your experience at our hotel. We appreciate for granted us a high rating about the property and services. It´s an honor for us to give you welcome again. Thanks for your preference along these 5 years. It will be a pleasure continue having your... More 

Winnipeg, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago

We will never vacation anywhere but here. We have gotten to know all the staff and have been treated very well from the minute we step off the bus and are greeted by the bellboys . This makes us feel very welcome . There are 6 restaurants all very good . The hotel is very clean but most of all... More 

Helpful?
1 Thank jacqueliine B
CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review

Dear Jacqueline B: We appreciate the time you took to write your experience with the service at the hotel, it is really important to us that all our guest are satisfied with our service. Please do not hesitate to contact us when you plan to come back to Ixtapa. We will be pleased to serve you again. We thank you... More 

vancouver
Level Contributor
71 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 October 2016

Stayed there 3 times and always had a good time most of the rooms face the ocean with beautiful views and a great sandy beach. The staff are really nice..the food is good you could always find something and there are good restaurants whithin walking distance

Helpful?
1 Thank mexbound51
CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review

Dear Mexbound51 We thank you specially for the time that you took to let us know your comments about the services provided during your recent stay. We sincerely appreciate your comments because this is the best way for us to find out about their feelings. Sincerely. Gloria López | Director More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 October 2016 via mobile

We had a good experience at this hotel, when we arrived we noticed that the pillows smell bad (musty), they kindly changed them. The food could be much better but it is an all inclusive, they offer quantity over quality. But the real bad note is with the checkout hours, our flight leaves at 6 pm so we can enjoy... More 

Helpful?
2 Thank Zariá I
CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review

Dear Guest Zariá I, Thank you for bringing up to our attention the feedback of your recent stay at Barceló Ixtapa. Please rest assured that we have put special attention to your comments and corrective actions have been taken to improve our services and attentions. We let you know we offer the late check out, you can keep your room... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Barcelo Ixtapa Beach***** is located in the heart of Ixtapa, right on "El Palmar" beach, one of the most attractive destinations in Mexico. It is the ideal place to go on family holidays, celebrate romantic weddings, organize successful business meetings and also to spend an unforgettable honeymoon. The Barcelo Ixtapa Beach***** hotel offers a convenient way to enjoy your holidays and experience the Barcelo All Inclusive program. It also offers the perfect location for those guests wanting to experience excursions to other parts of Ixtapa and Zihuatanejo. ... more   less 

Additional Information about Barcelo Ixtapa

Address: Boulevard Ixtapa, s/n, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Hotel Barcelo Ixtapa Beach Resort)
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: €151 - €470 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Barcelo Ixtapa 3.5*
Number of rooms: 398
Reservation Options:
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Also Known As:
Barcelo Ixtapa Beach Hotel Ixtapa
Barcelo Ixtapa Beach Resort
Barcelo Ixtapa Mexico - Zihuatanejo
Hotel Style:
#2 On the Beach Hotel in Ixtapa
#3 Family Hotel in Ixtapa
#3 Spa Hotel in Ixtapa
#3 Top resorts Hotel in Ixtapa
#5 Romantic Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Ixtapa staff and other travellers.
69 questions
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Questions? Get answers from Barcelo Ixtapa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always ask for the higher floors. The lower floors need updating badly and they are very loud.”
 of 5 bubbles mimithomp, 29 Nov 2016 | Read review
“You have to come and see for yourself what a great place this is. Won't regret it.”
 of 5 bubbles edwinp182, 29 Nov 2016 | Read review
“Ocean view is a must!!”
 of 5 bubbles djf9065, 25 Nov 2016 | Read review
“Great view”
 of 5 bubbles dogSaskatoon, 23 Nov 2016 | Read review
“5th floor or higher-”
 of 5 bubbles OnlyGreatCoffee, 8 Nov 2016 | Read review
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