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Krystal Ixtapa

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Krystal Ixtapa
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690 Reviews from our TripAdvisor Community

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There are newer reviews for Krystal Ixtapa
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Showing 337: English reviews
Lombard, Illinois, United States
Reviewed 17 February 2017

This was our second visit for a second year in a row and, I need to say that the Kristal is very lucky to have the staff they have. Lorenzo, Edwardo, Josphefina and so many more are awesome. However, the hotel itself needs to make some changes. On our last morning of our visit, I was looking forward to opening...

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1Thank Colleen C
Mireille Alondr... S, Maitre de Lobby at Krystal Ixtapa, responded to this review

We appreciate the time you took to leave us your comments regarding your stay, we regret that it was not what you expected. Every suggestion has already been delegated to the appropriate department and appropriate measures are being taken to improve. Hotel Krystal Ixtapa

Reviewed 16 February 2017 via mobile

To this day our stay here at the Hotel Krystal has been great. However this morning before 8:00 am a business convention held some kind of morning rally right outside complete with loud speakers, music and their leader having them scream at the top of their lungs. The call to the front desk only resulted in being told it was...

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4Thank Michele M
Seattle, WA
Reviewed 16 February 2017 via mobile

Came for a relaxing vacation. They apparently scheduled a business "pep rally" complete with loud music, a loud "cheerleader" with screaming and cheering crowds to begin at 7:50 A.M. It was so loud our room was vibrating. Not at all relaxing. Bad management of the facility use...

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3Thank TravelFan60
Reviewed 15 February 2017

We stayed here Jan. 31 to Feb. 13, 2017 with 2 other couples and enjoyed it so much we want to go back. The location was close to everything. Loved going for walks in the mornings. Very clean, comfortable, safe and friendly place to visit. All the staff was very friendly from the moment we got there and greeted us...

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3Thank Bonnie E
Kingston, Canada
Reviewed 14 February 2017

Just came back from Krystal Ixtapa Mexico, we had a wonderful time. Remember you are staying at a 3 star hotel so don't expect perfection, the room is clean, the bed was find, but the air conditioning could have been cooler, 2 bottles of water a day is not quite enough, they do have a store where you can get...

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1Thank NancyTraynor
Reviewed 11 February 2017 via mobile

Hi. We went to the Krystal ixtapa for our vacation and very very pleased. Very clean and staff were extremely friendly. The beach is awesome. Had waves on the shore that my 10 and 12 year old girls loved to play in. Pool was cleaned every day. Played beach volleyball and other activities. The host, Alondra, was so friendly and...

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5Thank James K
Mireille Alondr... S, Maitre de Lobby at Krystal Ixtapa, responded to this review

Dear Guest: Thank you so much for taking the time for shere your experience with us. For all the staff it was a pleasure. Come back soon!!

Saskatoon, Canada
Reviewed 10 February 2017

We stayed here on the recommendation of our friends. They stay here every year and really like it. To us it was just okay. Rooms are a little run down. We stayed on the 10th floor and had a larger room but towel racks and toilet paper holders loose on the wall. Bathroom could use a repair and new paint....

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2Thank Kirky45
Ottawa, Canada
Reviewed 7 February 2017 via mobile

Now remember, this is a 3 star resort. For the price we paid, we had an awesome time!! They were renovating at the time we were there and so some construction noise from 9 am- 6 pm but after the 1st day, we barely heard it. The renovations are really updating the resort so well worth the noise. Pool was...

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3Thank travellover2529
Parker, Colorado
Reviewed 1 February 2017

We've visited this hotel 17 times in the last 14 years. Hotel is slowly updating the property. Replacing entrance doors and interior closets. Nice hair dryers and in room coffee pots. Improved internet. Staff is a great plus. Many of them have been with the hotel for all the years we have visited. Caters to families and wealthy locals. Armando...

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4Thank barbarafagan2
Saint Michael, Minnesota
Reviewed 29 January 2017

We have stayed at the Krystal about 45 weeks over the last 20 years. The friendliness of the staff and the location keep us coming back. Over the years we have become good friends with many couples and families that we see at the Krystal every year. The hotel has continued to keep making improvements and up-dating one of the...

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6Thank johnsode

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Krystal Ixtapa awaits you with 255 recently refurbished rooms & suites, all offering cozy contemporary style, and extraordinary ocean views from your private terrace. You can truly relax with your choice of one of the best beaches or the most spectacular swimming pool in Ixtapa, with its own waterfall & waterslide! Located very close to the golf course, marina, and shopping, you will be able to truly experience all that Ixtapa has to offer. ... more   less 

Additional Information about Krystal Ixtapa

Address: Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: €71 - €187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Ixtapa 3*
Number of rooms: 255
Reservation Options:
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Also Known As:
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Resort Ixtapa
Nh Krystal Ixtapa
Ixtapa Krystal
Krystal Ixtapa Mexico - Zihuatanejo
Hotel Style:
#12 On the Beach Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Ixtapa staff and other travellers.
48 questions
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Questions? Get answers from Krystal Ixtapa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“request a room higher than the 5th to get a better view.”
tapwhite007, 11 Apr 2017 | Read review
“Best views are from the 6th floor and up.”
G2233ASsuzannec, 3 Apr 2017 | Read review
“We preferred the room away from the A/C machinery.”
Lyle321, 27 Feb 2017 | Read review
“All the rooms overlook the ocean, so there really isn't a bad room!”
UnhappyinWI, 27 Feb 2017 | Read review
“Avoid rooms 201 through 207 (they overlook the air conditioning system and are noisy as a result)”
Sizaphitz, 20 Feb 2017 | Read review
5 of 5