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Capella Ixtapa

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#5 of 22 Hotels in Ixtapa
Certificate of Excellence
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Capella Ixtapa
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650 Reviews from our TripAdvisor Community

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Showing 491: English reviews
New York City, New York
Reviewed 13 August 2013

I really wanted to love this hotel, but sadly our experience was not what we expected. My husband and I travel frequently to 5 star hotels (Ritz Carlton, Four Seasons etc) for relaxing vacations and we decided to try Capella and unfortunately this is not a luxury hotel! Sure the views are beautiful, but that's about it... First of all,...

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Helpful?
2Thank Echs
Eliezer_Quin0nes, General Manager at Capella Ixtapa, responded to this review

Dear Guest: On behalf of all the staff members at Capella Ixtapa, we want to thank you for selecting our resort as your vacation destination. Your feedback and comments are very valuable to us, as it allow us to continue working on making improvement with our guest experience. I truly apologize that your experience at Capella Ixtapa did not meet...

West Coast - USA
Reviewed 11 August 2013

We stayed awhile ago and i apologize for the late review. We decided to splurge on the penthouse and was it ever worth it! Roomy, a smaller plunge pool on the terrace and views to die for! The bedroom was very roomy with excellent toiletries and a huge closet. Everything was very nicely appointed. The tram was a hoot to...

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1Thank ORWineLover
Eliezer_Quin0nes, General Manager at Capella Ixtapa, responded to this review

Dear Guest: I would like to take this opportunity to thank you for your valuable feedback. We are truly honored that you selected Capella Ixtapa Resort and Spa as your vacation destination. Your feedback about the staff and the service is so refreshing and I will make sure to relate the same to the team. We are very happy that...

Everett, Washington
Reviewed 5 August 2013

My wife and I stayed at Capella Ixtapa as a romantic get away and we could not be happier! This is top notch, excellent service and professionalism in every aspect. Being Seafood lovers the Seafood Market was a favorite of ours, nice selection and very delicious meals, the wait staff was very polite and on top of their game. I...

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3Thank Chris S
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated Guest: Thank you very much for your kind words. I am pleased to know that you had a great time with us and that we created a memorable experience for you. I am happy to know you really enjoyed your dinner at Seafood Market, our chef create delicious dishes with the freshest seafood. We would to love to see...

paradise valley, az
Reviewed 5 August 2013

We live. In San Miguel de Allende ,and visit Cappella ixtapa at least twice a year.rooms are gorgeous,views are magnificent,service divine .it is truly one of the most romantic beach experiences in Mexico!we love the fish market,and always ask for a corner room.

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3Thank fancyn7
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Hola mis amigos!! Thank you very much for this nice review. On behalf of all the staff at Capella Ixtapa I would like to take this opportunity to thank you for your loyalty, this makes us indeed satisfied. We cannot wait to have the opportunity to assist you again. We are always pleased to have you here and are looking...

Seattle, Washington
Reviewed 4 August 2013

This was our first visit to Mexico and man what a great time we had, Capella Ixtapa is the place to be, the rooms are luxurious and beautiful, and the view are breathtaking. We hardly left the resort as we just love how relaxing and convenient everything was and the level of service was outstanding. We ate onsite quite a...

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1Thank lilnaynay
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated Guest: Thank you for taking the time to write about your experience. I am glad to hear you found Capella Ixtapa to have the most outstanding service, luxurious and beautiful rooms. We provide genuine and flawless service to all of our guests. It pleases us to know you had a memorable experience. We truly look forward to welcoming you...

Houston, Texas
Reviewed 30 July 2013

Unfortunately, more than once, we've had a considerably padded bill. The hotel and restaurants are beautiful and the food is quite good. We ate in the upstairs Tapas Bar and downstairs at the Fish Market. We were with another couple in the fish market and were inexplicably charged for a third bottle of wine we did not order or drink...

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4Thank Chris S
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: Thank you for your visit to Capella Ixtapa. I would like to take this opportunity to thank you for taking the time to share your experience during your visit to the Seafood Market. I truly apologize for the mishap in your billing during your visit and we thank you for your feedback which will assist us in the...

Henderson, Nevada
Reviewed 30 July 2013 via mobile

Spent a week at Capella Ixtapa and we "loved" it! Location is stunning, service is top notch and food is great. Yes, this place is "very" expensive but if you have the means, wow what a place! Highly recommend this place to anyone who can afford it!! Have fun...

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1Thank rrredford
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: On behalf of all the staff at Capella Ixtapa I want to thank you for choosing Capella Ixtapa as your vacation destination. I am please to know that you had a wonderful time during your stay. Thank you in advance for recommending us. We truly hope the opportunity to serve you again in the future. Sincerely, Eliezer Quinones...

Houston, Texas
Reviewed 30 July 2013

This was our third trip to Capella and he continues to get better every trip. First, the staff are exceptional and will attend to all your needs. The views are exceptional the quality of food and drinks are over the top great. My wife had a minor medical issue and they were very hands on and we has access to...

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Thank Dranch21
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Hola Amigos, Thank you for taking the time to share the experience of your recent stay with us; especially for your praise of your Personal Assistant Margarita and Chef Alex, I am certainly sharing this with them. I am glad to know you felt comfortable with the way we handled your wife’s medical issue, this makes us indeed satisfied. Thank...

Mexico City, Mexico
Reviewed 29 July 2013

One of the best experiences in a resort you can have. Perched in the cliff above the pacific, you have an excellent view from every room, and from the penthouses it is breathtaking. Service is outstanding, and all the food is awesome. All restaurants boast extraordinary quality and extreme attention to detail. Room service food also provides great food 7...

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Thank R S
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: Thank you for selecting us as your vacation destination. I am glad to hear that you enjoyed the view from the penthouse suite, it is absolutely stunning. I am also grateful for your comments regarding food and service. We are thrilled to know we met your expectations and we created a memorable experience. I truly look forward to...

New York City, New York
Reviewed 20 July 2013

Very tranquil for couples only and amazing views for our 6 days 5 night trip! Margarita our personal assistant was friendly and helpful. She went out of her way to ensure that the romantic birthday getaway was just that! Judia one of our servers was so friendly, sweet and helpful she made the birthday celebration overlooking the cliff amazing. The...

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Helpful?
Thank NY_ShoeGirl
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: I am glad that you enjoyed the amazing views for your terrace. We are fortunate to have such an extraordinary team; I will share your kind words with Margarita and Judia. I truly apologize for not meeting your expectations regarding your experience with room service. I will make note of your observations. I am pleased to hear that...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Capella Ixtapa is a Mexico luxury resort set inside a rock cliff overlooking the Pacific Ocean. The property features suites, private plunge pools, a world-class spa, restaurants, tequila bar, beach wedding locations, and more. ... more   less 

Additional Information about Capella Ixtapa

Address: Paseo Punta Ixtapa S/N | Zona Hotelera II Playa Linda, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: €273 - €499 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Capella Ixtapa 5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Capella Ixtapa Hotel Ixtapa
Capella Ixtapa Zihuatanejo
Capella Ixtapa Hotel Zihuatanejo
Capella Ixtapa Mexico - Zihuatanejo
Hotel Style:
#1 Romantic Hotel in Ixtapa
#2 Family Hotel in Ixtapa
#4 Luxury Hotel in Ixtapa
#5 Spa Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Capella Ixtapa staff and other travellers.
53 questions
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New Jersey

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All ocean view with your private infinity pool”
  • The veranda
  • The waves
  • Loved the view each morning
Nancykay2015, 18 Apr 2017 | Read review
“Not a bad room to be had. All have great views, plunge pools.”
brimackmat, 7 Mar 2017 | Read review
“All rooms have their own plunge pool with a terrace and an ocean view, you can't go wrong with any room.”
SparkeyCD, 3 Mar 2017 | Read review
“Ive stayed in several rooms, all lovely,but I have to say The Penthouse is the way to go!”
yoginiok, 3 Mar 2017 | Read review
“Not a bad room in the place. The penthouse suites are amazing and may be worth the upgrade. We were perfectly happy in our standard suite.”
SteveTheStoneGuy, 1 Feb 2017 | Read review
5 of 5