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Capella Ixtapa

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#5 of 22 Hotels in Ixtapa
Certificate of Excellence
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Capella Ixtapa
Capella Ixtapa
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651 Reviews from our TripAdvisor Community

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Showing 491: English reviews
Reviewed 26 December 2013 via mobile

I spent a lot of time searching for the perfect gift for my husband's 40th birthday. I was seeking an experience that would last a lifetime. I stumbled upon Capella, Ixtapa and was immediately drawn in. I told my husband to pack his bags, bring his trunks and we were off to Ixtapa. He was instructed to not ask any...

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Helpful?
9Thank Elizabeth Z
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: Thank you very much for taking the time to share your experience with us. We are indeed honor that you selected our hotel to celebrate such an important festivity. We are so delighted to know that we achieved our goal and that you had a memorable experience. Thank you very much for your description of your room as...

San Miguel de Allende, Mexico
Reviewed 18 December 2013 via mobile

There are many hotels that claim to offer personal service, but only very few can deliver. Capella Ixtapa is the definition of personal service. Every employee is incredibly trained and you can tell that the entire staff truely enjoy what their doing. We still do not know how they do it: the staff is consistenly anticipating your desire, they remember...

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Helpful?
1Thank ddcamill8790
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Hola Amigos: Thank you for taking the time to write a review about your stay here at Capella Ixtapa. As you mentioned, we pride ourselves on being a unique place with genuine hospitality and as the General Manager I can assure you that we focus on this task daily. I will make sure to pass along your compliments to the...

Brisbane, Australia
Reviewed 17 December 2013

From beginning to end our experience at Capella Ixtapa exceeded all of our expectations! We loved the hotel, the location, the food and of course...the service!!! Even though the weather was not the best we still had the best time ever.. I do have to say that the hotel is best suited for for couples and not so much for...

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Helpful?
3Thank Christian R
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: On behalf of all the staff at Capella Ixtapa I want to thank you for selecting Capella Ixtapa as your vacation destination. I am glad to hear that you had a wonderful time during your stay. Thank you for writing such a kind review and I look forward to receiving you again soon! Sincerely, Eliezer Quinones General Manager

california
Reviewed 4 December 2013

What can we say that hasn't already been said ... it's true from the very beginning of planning this trip, Margarita was so welcoming and so helpful. When you read you can ask for "whatever you want " they will do whatever they can to accommodate your request . We arrived, and were shown around and taken to our spectacular...

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Helpful?
1Thank ddrobinson5
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: I want to express my gratitude for your kind words. I am pleased to know that you had a great time with us and that we created a memorable experience for you. I am also delighted to hear that you really enjoyed our Jicama shrimp tacos and your daily guacamole and chips. I will make sure to pass...

Costa Mesa
Reviewed 2 December 2013 via mobile

Capella, Ixtapa has to be the most amazing resort that we have ever visited. If you enjoy being waited on hand and foot, then you will love Capella. The hotel staff will provide anything, yes anything, day and night. The best thing about this resort is its privacy. There are not any loud pool parties, only sounds from the ocean...

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Helpful?
Thank Brett A
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: I want to express my appreciation for your kind words. I am pleased to know that you had a great time with us and that we created a memorable experience for you. We are happy to hear that you enjoyed your private dinner and that your overall experience exceeded your expectation I truly look forward to assisting you...

Seattle, WA
Reviewed 16 November 2013

My wife and I spent three extremely relaxing nights here. I don't normally rate places 5-star but this place is worth it. Everything about it is comfortable and relaxing. Our room made us feel very secluded with our little pool on our patio. We would spend the day just hanging out - drinking, soaking, doing suduko and dancing free-form to...

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Helpful?
1Thank Raindogkelley
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: Thank you for taking the time to share your experience at Capella Ixtapa. How lovely to hear that you had a comfortable and relaxing time. we consider ourselves blessed with outstanding scenery and we are so happy that you had enjoyed and appreciate the same. Dinner at Seafood Market definite is amazing; the environment, service and food quality...

leahmonade
Reviewed 28 October 2013

We were there for our honeymoon; It was a gorgeous hotel with gorgeous views, but I guess I prefer to be a bit more active. We were there for 7 days (it was supposed to be 8, but we cut the trip short due to Hurricane Raymond), and I think we probably did almost everything you could do at the...

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1Thank leahmonade
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: First of all, I want to take this opportunity to thank you for sharing the beginning of your life as a family. I am delighted to know that you found Capella Ixtapa to have gorgeous views and that the hotel itself is spectacular. It is indeed unfortunate that your stay was somehow shadowed by the tropical storm Raymond;...

McAllen, Texas, USA
Reviewed 22 October 2013

This is an outstanding place. Was there 4 days and never left the property. The outside seafood grill where you selected your fish and the preparation style was unique and delicious. The waiters recommendation was just right. The spa is small, but well attended and really has everything your need. Rooms are spacious and I love the Mexican style of...

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Helpful?
1Thank Kenneth E
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: Thank you for your visit to Capella Ixtapa. We are indeed glad that you enjoyed your visit at our beautiful hotel. I would like to take this opportunity to thank you for taking the time to share your positive experience during your stay with us. We hope to have the opportunity to serve you again in the future....

Chicago
Reviewed 16 October 2013

My wife and I stayed last week from October 7, 2013 until October 13, 2013 for our honeymoon. This property truly is breathtaking. I viewed tons of pictures on TA prior to choosing and arriving but still found myself taken away by the amazing views around the resort and the rooms. The staff is incredible, warm, genuine and accommodating. As...

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Helpful?
1Thank wandalsh84
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: I would like to take this opportunity to thank you for taking the time to share your positive experience during your stay at Capella Ixtapa. Your feedback is very valuable to us!!! We truly hope the opportunity to serve you again in the future. Sincerely, Eliezer Quinones General Manager

Santa Clarita, California, United States
Reviewed 15 October 2013

If you are looking for a bit of paradise - we know where it is! Capella is a gorgeous resort with views that are indescribable, multiple fabulous restaurants conveniently on the property and guest rooms with their own private pools and sitting areas. We went in August for our 35th wedding anniversary and it was everything we could have asked...

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Helpful?
1Thank Cheryl R
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Hola amigos, Thank you for sharing this amazing celebration with us. On behalf of all the staff at Capella Ixtapa I want to thank you for selecting Capella Ixtapa as your vacation destination. I am glad to hear that you had a wonderful time during your stay. Thank you very much for taking the time to write about your experience...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Capella Ixtapa is a Mexico luxury resort set inside a rock cliff overlooking the Pacific Ocean. The property features suites, private plunge pools, a world-class spa, restaurants, tequila bar, beach wedding locations, and more. ... more   less 

Additional Information about Capella Ixtapa

Address: Paseo Punta Ixtapa S/N | Zona Hotelera II Playa Linda, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: €264 - €490 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Capella Ixtapa 5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Capella Ixtapa Hotel Ixtapa
Capella Ixtapa Zihuatanejo
Capella Ixtapa Hotel Zihuatanejo
Capella Ixtapa Mexico - Zihuatanejo
Hotel Style:
#1 Romantic Hotel in Ixtapa
#2 Family Hotel in Ixtapa
#4 Luxury Hotel in Ixtapa
#5 Spa Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Capella Ixtapa staff and other travellers.
53 questions
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New Jersey

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All ocean view with your private infinity pool”
  • The veranda
  • The waves
  • Loved the view each morning
Nancykay2015, 18 Apr 2017 | Read review
“Not a bad room to be had. All have great views, plunge pools.”
brimackmat, 7 Mar 2017 | Read review
“All rooms have their own plunge pool with a terrace and an ocean view, you can't go wrong with any room.”
SparkeyCD, 3 Mar 2017 | Read review
“Ive stayed in several rooms, all lovely,but I have to say The Penthouse is the way to go!”
yoginiok, 3 Mar 2017 | Read review
“Not a bad room in the place. The penthouse suites are amazing and may be worth the upgrade. We were perfectly happy in our standard suite.”
SteveTheStoneGuy, 1 Feb 2017 | Read review
5 of 5