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Capella Ixtapa

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613 Reviews from our TripAdvisor Community

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Showing 461: English reviews
Mesa, Arizona
Reviewed 5 days ago NEW

Having worked in the travel industry for 35+ years and explored 5 continents I am not easy to impress BUT our stay at Capella Ixtapa was unparalleled. The setting is magnificent & the service phenomenal. The property manager, Phillip Real and his staff - Juan Pablo Arciniega & Connie Ochoa were outstanding. They anticipated our every need and surpassed all...

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Thank Sally W
Reviewed 1 week ago

Having been to Cabo and Cancun several times (and tried many of those locations best hotels, and frankly got tired of paying the cartel room rates there) we decided to try Ixtapa, and the Capella there... This hotel is easily a match for those in other (more expensive) locations. Perched on a hillside, the hotel has a beautiful view of...

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1Thank Larry C
Santa Rosa, California
Reviewed 2 weeks ago

We were sent to this hotel in Ixtapa by our regular hotel that we stay at in Zihuatanejo, due to an overbooking. It was a pleasant surprise!!! Equally as nice as our hotel but no beach front : ( The staff was amazing - everyone of them!!! And everything was beautiful here!!! Special thanks to Connie, Phillipe and Galvino!

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Thank Nellsmel
chehalis
Reviewed 3 weeks ago

This place is first class all the way. We were escorted into our room and the wifi was free, the snacks and waters were also included. The room was amazing with a private pool with a view of he ocean. It was so relaxing and private. About a 5 minute taxi ride to town.

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1Thank Bennie A
Reviewed 3 weeks ago via mobile

We are just about to leave Capella Ixtapa and really don't want to, that should tell you everything. First some background. My wife and I spend the last six days enjoying our honeymoon here. We both are professionals working 50+ hours a week in LA and needed a good break as well as some personal time. Capella was perfect for...

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2Thank Dean1121
Bend, Oregon
Reviewed 4 weeks ago

The hotel, amenities and customer service at Cappela were at a level that my husband and I have experienced only a handful of times in our travels. Their attention to detail and personalized service was exceptional. Connie, our personal assistant was professional and personable throughout our visit but also even prior since she contacted me via email days days before...

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1Thank Connie K
New Lenox, United States
Reviewed 31 October 2016

We visited this hotel on a lark in January of 2014. It was absolutely the best vacation we have ever had! From the check in process, to the hotel staff, right down to the maintenance crews were so happy and helpful. The rooms are unbelievable, with ocean views that take your breath away. The plunge pool is a great addition...

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1Thank Paul B
College Station, Texas
Reviewed 28 October 2016

My husband and I actually got married at Capella Ixtapa three years ago. Since neither one of our families were there for the wedding, we decided to take both sets of our parents there for dinner one night, while we were staying in Zihuatanejo. The resort itself is absolutely amazing, with spectacular views of the ocean and beautiful hotel grounds....

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1Thank jamiemckean
Mexico
Reviewed 27 September 2016 via mobile

I booked my trip directly with the hotel, not via any other agency or tripadvisor sort of app. But I needed to review. This place is a haven! My husband and I had not been able to go on vacation in a bit over 7 years. We were looking for a peaceful place and a place that allowed us privacy...

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2Thank VivLey
Gerencia-Capella, Director General at Capella Ixtapa, responded to this review

Appreciated Guest: Thank you for this special review. I want to express my appreciation for your comments regarding our staff and the level of service we provide at Capella Ixtapa, we always strive to offer a genuine and flawless service to all of our guests, I will be sure to pass on your kind words to Chef Jesús and Paty....

Chicago, Illinois
Reviewed 13 September 2016

My husband and I ended up at Capella Ixtapa after our original honeymoon hotel canceled on us 5 weeks out. We were wary about our unexpected last minute change to Capella but are now glad it happened! I wouldn't have wanted to be anywhere else on our honeymoon. The staff makes you feel welcomed and special from the moment you...

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Thank EKM28
Gerencia-Capella, Director General at Capella Ixtapa, responded to this review

Appreciated guest: Thank you for your visit to Capella Ixtapa, we are indeed glad that you enjoyed your visit to our beautiful hotel. I want to take this opportunity to thank as well for sharing such an important celebration as you honeymoon. I am pleased to know you had a memorable experience and took advantage of the cooking class with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Capella Ixtapa is a Mexico luxury resort set inside a rock cliff overlooking the Pacific Ocean. The property features suites, private plunge pools, a world-class spa, restaurants, tequila bar, beach wedding locations, and more. ... more   less 

Additional Information about Capella Ixtapa

Address: Paseo Punta Ixtapa S/N | Zona Hotelera II Playa Linda, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: €316 - €1,018 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Capella Ixtapa 5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Capella Ixtapa Hotel Ixtapa
Capella Ixtapa Zihuatanejo
Capella Ixtapa Hotel Zihuatanejo
Capella Ixtapa Mexico - Zihuatanejo
Hotel Style:
#1 Romantic Hotel in Ixtapa
#2 Family Hotel in Ixtapa
#5 Luxury Hotel in Ixtapa
#6 Spa Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Capella Ixtapa staff and other travellers.
41 questions
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Questions? Get answers from Capella Ixtapa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a penthouse if possible.... so worth it!!!”
 of 5 bubbles 678sallyw, 4 Dec 2016 | Read review
“Ig you can afford it, get a penthouse suite”
 of 5 bubbles larryc698, 28 Nov 2016 | Read review
“Loved our room with a pool - you never had to leave if you didn't want to!!!”
  • Grande bathroom!!!
  • very nice room
  • beautiful private pool and patio area
  • Loved our private pool!!
 of 5 bubbles Nellsmel, 25 Nov 2016 | Read review
“Every room has the same beautiful view. Just make sure you get the largest plunge pool your budget allows, it will be worth it”
 of 5 bubbles R6100MBpaulb, 31 Oct 2016 | Read review
“The room on the very far end of the 4th floor. It was spectacular - great view, practically no neighbors and very quiet.”
 of 5 bubbles jamiemckean, 28 Oct 2016 | Read review
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