We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Puebla

Visit hotel website
Boulevard Hermanos Serdan 794 Col. El Riego Sur, Puebla 72020 Mexico See on map
Name/address in local language
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Non-Smoking Rooms
4 Star accommodation
Additional information
Visit hotel website
Offers from Crowne Plaza Puebla
Special Offer:Annual Sale
Hotel deals
{"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget"}}
23 Dec24 Dec
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from US$56.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Puebla hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "18f9d8a3840c4fe79f9144a3135009c9", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":12544077,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[117906767],"additionalContentIds":[],"pollCount":0,"checkin":{"day":23,"month":12,"year":2018},"checkout":{"day":24,"month":12,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":56,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"18f9d8a3840c4fe79f9144a3135009c9","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":66,"lowestMetaPrice":56,"additionalPartner":false,"highestMetaPriceDisplay":66,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":66,"lowestMetaPrice":56,"highestMetaPriceDisplay":66,"hotelName":"Crowne Plaza Puebla","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjE4ZjlkOGEzODQwYzRmZTc5ZjkxNDRhMzEzNTAwOWM5IiwiQUlLIjoiNjRhNDI3YTMyNmM2NGQ5MDgzOGUwNDVhMmJhZDkxYWUifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "23/12/2018", "checkOut": "24/12/2018", "lowestPrice": "US$56", "hasDates": true, "hacComplete": true, "contentIdMappings": {"117906767":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget"}}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget"}}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget"}}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (45)
Filter reviews
7 results
Traveller rating
Traveller type
Time of year
More languages
See what travellers are saying:
Updating list...
1 - 5 of 7 reviews
Reviewed 23 October 2018

Stayed one night for a business trip. The property is very nice and modern. The front staff is very nice and eager, bilingual. The hotel room is very nice and comfortable with enough electrical outlets to recharge your laptop/phone. I did not have the chance...More

Date of stay: October 2018
Thank rcmtrekker
Response from ErikaH2196, Guest Relations Manager at Crowne Plaza PueblaResponded 30 October 2018

Hi, rcmtrekker! It's good to know about you! Thanks for sharing your comments about your stay. As we can see, you had a pleasant stay with us. We're going to coach our kitchen staff to improve the service and make it faster. We're glad to...More

Reviewed 23 April 2018 via mobile

It is a new hotel with a beautiful pool, good option for Puebla. However the rooms are between a hotel and a suite. The food in the two restaurants are great and inexpensive. Parking free also and in the main street of Puebla, however not...More

Date of stay: April 2018
Thank ETame
Response from Erika H, Director de Relaciones con Clientes at Crowne Plaza PueblaResponded 23 April 2018

Dear Mr. Etame Crowne Plaza Puebla appreciates the space you gave us to share your comments about your experience with us. Your opinion is essential, and we are gratified to know that our facilities and products have met your expectations. Please, do not hesitate to...More

Reviewed 3 April 2018

The location is at the entrance of the city if you come from CDMX of Veracruz. But the hotel is far away from Puebla downtown and Angelopolis, if you plan to visit or work on those places, this is the wrong location. I did my...More

Date of stay: March 2018
Thank AndresS1356
Response from Erika H, Director de Relaciones con Clientes at Crowne Plaza PueblaResponded 11 April 2018

Dear Mr. Andres S. We value and respect your comments, thank you very much for your comments. Our proximity to the highway allows our guests to move anywhere in the City, Angelópolis and the Historic Center is between 15 and 20 minutes, 5 to 10...More

Reviewed 20 February 2018 via mobile

The facilities and the cleaning is great, unfortunately most of the staff is learning and they don’t have a coach. The front desk person leave 3 times to attend someone else because I go to the ATM, no recognition of IHG member and the bartender...More

Date of stay: January 2018
Thank benjaminh176
Response from Erika H, Director de Relaciones con Clientes at Crowne Plaza PueblaResponded 1 March 2018

Appreciable Benjamín H. We thank you infinitely for the time you have invested in sharing your comments about your past stay with us. Your feedback is very valuable, of course they will be taken into account and those details will be corrected. We hope that...More

Reviewed 2 September 2017 via mobile

I have never been treated like this . In March, 2017 I made 9 different reservations (guaranteed with 2 credit card numbers) for staying in November 2017, each being confirmed and emailed back by the Hotel with a confirmation number ( 61887807, 61887791 61887806, 61887760,...More

Date of stay: March 2017
Thank LucyDRG
Management response:Responded 6 September 2017

Good evening, LucyDRG Crowne Plaza Puebla, is a great institution so under no circumstances would we lend ourselves to perform any activity that will affect in any way any of our clients. As it is a policy in all hotels, a check must be made...More

View more reviews
For business or pleasure we are the best option in Puebla. Located on one side of the Mexico City - Puebla highway, it has easy access to us if you arrive at the airport in this city as we are 5 minutes from More this point and just 5 minutes from the main bus terminals. Our proximity to the most important industrial areas of Puebla will give you an easy commute. Our modern facilities, Business Center Less
Hotel class
Contact Information
Hotel Amenities
Room Service
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Indoor pool
Laundry Service
Meeting Rooms
Wheelchair Access
Hotel Style
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Contact Information
Hotel Style
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
Price range
US$48 - US$92 (Based on Average Rates for a Standard Room)
Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Hotel class
Contact Information
Hotel Style
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
Price range
US$48 - US$92 (Based on Average Rates for a Standard Room)
Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Traveller (17)
Room & Suite (36)
Dining (13)
Pool & Beach (7)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
Nearby HotelsSee all 106 nearby hotels
Hotel Puebla de Antano
113 reviews
.63 km away
Hotel Plaza las Fuentes
22 reviews
.67 km away
City Express Puebla FINSA
392 reviews
.86 km away
Holiday Inn Puebla Finsa
138 reviews
.88 km away
Nearby RestaurantsSee all 918 nearby restaurants
El Sindicato
43 reviews
.61 km away
33 reviews
.51 km away
Moncayo Cocina de Fuegos
13 reviews
.04 km away
La Fonda
25 reviews
.10 km away
Nearby AttractionsSee all 175 nearby attractions
Ex Convento Franciscano
5 reviews
1.38 km away
Rosary Chapel (Capilla del Rosario)
1,707 reviews
1.38 km away
Catedral Basilica de Puebla
1,691 reviews
1.00 km away
Parque Paseo de los GIgantes
63 reviews
.41 km away
Questions & Answers
Get quick answers from Crowne Plaza Puebla staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Room Tips
"This hotel is well located for business travelers visiting VW. The city centre is about 15 min away by taxi."
23 Oct 2018
Read review
"Reserven con la app de ICHotels."
3 Apr 2018
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing