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Crowne Plaza Puebla

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Traveller (9)
Room & Suite (36)
Dining (13)
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Overview
  • Excellent64%
  • Very good24%
  • Average6%
  • Poor0%
  • Terrible6%
2 weeks ago
“Crowne Plaza Puebla, bien, pero tiene detalles extraños”
30 Jul 2017
“Highly Recommend”
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Special Offer: Book Direct and Save
Hotel deals
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Reviews (29)
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1 - 5 of 5 reviews
Reviewed 2 weeks ago

The location is at the entrance of the city if you come from CDMX of Veracruz. But the hotel is far away from Puebla downtown and Angelopolis, if you plan to visit or work on those places, this is the wrong location. I did my...More

Thank Andres S
Response from Erika H, Director de Relaciones con Clientes at Crowne Plaza PueblaResponded 1 week ago

Dear Mr. Andres S. We value and respect your comments, thank you very much for your comments. Our proximity to the highway allows our guests to move anywhere in the City, Angelópolis and the Historic Center is between 15 and 20 minutes, 5 to 10...More

Hotel's Favourite
Reviewed 27 July 2017 via mobile

Brand spanking new hotel. The team is highly motivated and pumped. Great food and drinks State of the art rooms Top notch hotel Open and ready for business Highly recommended Very well decorated Great management team, accesible and very concernedMore

Thank bryanwes
Management response:Responded 29 July 2017

Appreciable Mr. Andrew We are very happy to read your comment, perfectly described our service and facilities, it is very gratifying to know that your stay was unforgettable and we will be very happy to know of your soon return. We reiterate our appreciation for...More

Reviewed 20 February 2018 via mobile

The facilities and the cleaning is great, unfortunately most of the staff is learning and they don’t have a coach. The front desk person leave 3 times to attend someone else because I go to the ATM, no recognition of IHG member and the bartender...More

Thank Benjamin H
Response from Erika H, Director de Relaciones con Clientes at Crowne Plaza PueblaResponded 1 March 2018

Appreciable Benjamín H. We thank you infinitely for the time you have invested in sharing your comments about your past stay with us. Your feedback is very valuable, of course they will be taken into account and those details will be corrected. We hope that...More

Reviewed 2 September 2017 via mobile

I have never been treated like this . In March, 2017 I made 9 different reservations (guaranteed with 2 credit card numbers) for staying in November 2017, each being confirmed and emailed back by the Hotel with a confirmation number ( 61887807, 61887791 61887806, 61887760,...More

Thank LucyDRG
Management response:Responded 6 September 2017

Good evening, LucyDRG Crowne Plaza Puebla, is a great institution so under no circumstances would we lend ourselves to perform any activity that will affect in any way any of our clients. As it is a policy in all hotels, a check must be made...More

Reviewed 31 July 2017

We were fortunate to find this brand new hotel in Puebla. We stayed a couple of weeks and it was hard to leave at the end of our stay. The staff is incredible!! Professional, warm, and always willing and ready to help. The hotel is...More

Thank Jackie H
Management response:Responded 1 August 2017

Jackie We were very pleased to read your comments, we are really happy to have fallen in love with our warm service and excellent facilities. We thank you for your comments, our facilities and treatment, will be shared with our staff. We will be waiting...More

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$66 - US$92 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Puebla
#16 Luxury Hotel in Puebla
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$66 - US$92 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Puebla
#16 Luxury Hotel in Puebla
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (9)
Room & Suite (36)
Dining (13)
Pool & Beach (7)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
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Room Tips
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