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Crowne Plaza Puebla

Traveller (16)
Room & Suite (65)
Dining (22)
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Hotel website
Boulevard Hermanos Serdan 794 Col. El Riego Sur, Puebla 72020 Mexico See on map
Name/address in local language
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Non-Smoking Rooms
4 Star accommodation
Additional information
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Offers from Crowne Plaza Puebla
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30 Sep1 Oct
1 room, 2 adults, 0 children
Standard Room
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Reviews (42)
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1 - 5 of 6 reviews
Reviewed 23 April 2018 via mobile

It is a new hotel with a beautiful pool, good option for Puebla. However the rooms are between a hotel and a suite. The food in the two restaurants are great and inexpensive. Parking free also and in the main street of Puebla, however not...More

Thank ETame
Response from Erika H, Director de Relaciones con Clientes at Crowne Plaza PueblaResponded 23 April 2018

Dear Mr. Etame Crowne Plaza Puebla appreciates the space you gave us to share your comments about your experience with us. Your opinion is essential, and we are gratified to know that our facilities and products have met your expectations. Please, do not hesitate to...More

Reviewed 3 April 2018

The location is at the entrance of the city if you come from CDMX of Veracruz. But the hotel is far away from Puebla downtown and Angelopolis, if you plan to visit or work on those places, this is the wrong location. I did my...More

Thank AndresS1356
Response from Erika H, Director de Relaciones con Clientes at Crowne Plaza PueblaResponded 11 April 2018

Dear Mr. Andres S. We value and respect your comments, thank you very much for your comments. Our proximity to the highway allows our guests to move anywhere in the City, Angelópolis and the Historic Center is between 15 and 20 minutes, 5 to 10...More

Reviewed 20 February 2018 via mobile

The facilities and the cleaning is great, unfortunately most of the staff is learning and they don’t have a coach. The front desk person leave 3 times to attend someone else because I go to the ATM, no recognition of IHG member and the bartender...More

Thank Benjamin H
Response from Erika H, Director de Relaciones con Clientes at Crowne Plaza PueblaResponded 1 March 2018

Appreciable Benjamín H. We thank you infinitely for the time you have invested in sharing your comments about your past stay with us. Your feedback is very valuable, of course they will be taken into account and those details will be corrected. We hope that...More

Reviewed 2 September 2017 via mobile

I have never been treated like this . In March, 2017 I made 9 different reservations (guaranteed with 2 credit card numbers) for staying in November 2017, each being confirmed and emailed back by the Hotel with a confirmation number ( 61887807, 61887791 61887806, 61887760,...More

Thank LucyDRG
Management response:Responded 6 September 2017

Good evening, LucyDRG Crowne Plaza Puebla, is a great institution so under no circumstances would we lend ourselves to perform any activity that will affect in any way any of our clients. As it is a policy in all hotels, a check must be made...More

Reviewed 31 July 2017

We were fortunate to find this brand new hotel in Puebla. We stayed a couple of weeks and it was hard to leave at the end of our stay. The staff is incredible!! Professional, warm, and always willing and ready to help. The hotel is...More

Thank Jackie H
Management response:Responded 1 August 2017

Jackie We were very pleased to read your comments, we are really happy to have fallen in love with our warm service and excellent facilities. We thank you for your comments, our facilities and treatment, will be shared with our staff. We will be waiting...More

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For business or pleasure we are the best option in Puebla. Located on one side of the Mexico City - Puebla highway, it has easy access to us if you arrive at the airport in this city as we are 5 minutes from ...More this point and just 5 minutes from the main bus terminals. Our proximity to the most important industrial areas of Puebla will give you an easy commute. Our modern facilities, Business Center Less
Hotel class
Contact Information
Hotel Amenities
Room Service
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Indoor pool
Laundry Service
Meeting Rooms
Wheelchair Access
Hotel Style
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Contact Information
Hotel Style
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
Price range
US$61 - US$104 (Based on Average Rates for a Standard Room)
Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Traveller (16)
Room & Suite (65)
Dining (22)
Pool & Beach (11)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
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