Omar our butler made this trip AMAZING. What hospitality he had. Always a smile on his face. Made us feel super special every single time we saw him. He really did make me feel like family. The respect level he had for us was outstanding and I couldn’t have asked for a better butler not only was he just a butler but as a person, his character was out of this world. He goes above and beyond every second he spent with us. Anyone who gets Omar as their butler is in for an amazing experience. Thank you omar for everything. Thank you to the entire family at Le Blanc from the beginning to the end of our stay!
We had an amazing week. Our friends said it was the most perfect vacation they have ever had. They want to book next year again. Fabián our DC and Giovanni our Butler were awesome. They took care of our every need. Our maid Beatriz took very good care of the rooms. Chef Rubén, Chef Frank and Chef Juan prepared wonderful meals for us at the house as well as the yacht. Jonathan did our wine and tequila tasting and was knowledgeable, and wonderful to be with. All in all all the staff was great and always had a smile on their faces when they created you. Massages and all Spa services were fantastic. It was a very relaxing vacation. Amenities were on par and we look forward to many more visits.
This place is ammmmmazing! This is our 2nd day. Everyone and everything is great! Some people complain about time share pitch. ...we told them we're not interested they said no problem! Done! We ate at the International restaurant, a steak place, the food was excellent! Waitress was Anna Maria & Arturo very attentive and a pleasure to talk too! I wanted to take her home to teach me how to cook! Hoping tonight is just as good! Pool bar is amazing. Ask for the Omar special with jalapeños!!!!!
The most amazing service! In love with the hotel, food, service, and location. Also Paul and Miguel were amazing butlers very nice and so helpful. The best ones in the hotel and will be requesting next visit
We had some crappy weather during our stay and areas in the hotel were undergoing construction which was noisy but, Our stay was made by the great staff and experience we had at Blanc Ocean. Blanc ocean was by far the best restaurant on site made by the amazing food, the perfect location on the water, and the unbelievable staff. We had dinner here on our first night and loved the soft shell crab tacos (amongst all the other incredible food: crudo, tuna tostone etc). The chefs Fernando and Erika put together an amazing menu. We went back in the next morning for brunch since it was an overcast day and had another amazing experience where we met Francisco (the best waiter at the resort) and introduced us to the Chef Fernando to ask how our dinner was see what they could do to make our stay better. We told them they were doing everything already and we loved the soft shell crab tacos and our dinner experience (brunch was fantastic too). We went back for lunch the next day as we also got to watch the whales during their prime season and enjoy the food. We had Francisco again and the managers Sarita and Jorge introduced themselves as well as talking with the chefs again. They heard we were leaving the following day and again asked what they could do to enhance our stay and although they were already going above and beyond asked if we would come in for lunch one last time before we left to make us the soft shell crab tacos (normally exclusive to their dinner menu). When we came in for lunch Hzel the hostess knew us by name, Francisco and Daniel did a great job serving us, Tonatiuh was great, and Fernando (the chef) had specially gotten 4 soft shell crabs to make us a unique off menu dish that was absolutely incredible and truly made our stay. In between all the eating, Noe at the pool and Javier making drinks (‘the Javier special’) made our time amazing. The staff made Le Blanc a 5 star experience for us. Incase I missed anyone, thank you to: Fernando, Erika, Francisco, Daniel, Hzel, Sarita, Jorge, Tonatiuh, Noe, Javier. Thank you for the great service and conversation! …
Great experience. Food was delicious at everyone of the restaurants. Staff was absolutely amazing. Rooms were a very good size and the amenities were great. Treatments and service at the spa did not disappoint. Can't wait to return.
Hands down, the best service I ever experienced in all my years of travels and stays! From the arrival, they don’t want you to lift a finger. They explained how the experience with them work in great detail. They keep you informed of events/excursions. The spa treatment is the icing on the cake along with great food and drinks. They do not lower the quality of the food due to it being all inclusive. Enjoyed the high quality dining experience! Will definitely return!
Amaaazing trip! We stayed 4 days in the tower on 8th floor honeymoon suite with a full view of the ocean. Everything was great! No complaints. The spa, the pool, and most importantly the food were all exceptional! Our favorite food was blancAsia (sushi) The staff was the BEST, it was like having Chick-fil-A service at a resort! Our butler Monstserrat and Brandon were so great! They were absolutely there for us when we needed them the most! We left our passports (and designer sunglasses) when we left for our flight back home and I texted Montserrat to check our room and she did and sent the items to us to the airport through another trustworthy shuttle driver who was coming to the airport as well. He arrived about 10 minutes after we arrived at the airport and delivered our VERY IMPORTANT items. She was quick with the amazing help and I will forever be grateful! We will be back! (And a little more organized!)…
When you go to checkout, Moon Palace Vacations will try to sell you a special-priced deal to come back and visit at one of their resorts again. Do not do it. We asked over and over again to confirm that we could stay at a Le Blanc and that there would be no additional fees—this was a lie. It’s an extra $200/night and when I brought this up later when trying to book, I was told “oh the salesperson didn’t have enough time to tell you. Doesn’t matter.” Next, we asked (before signing up for the purchase) if the resort credits they would give us could be used towards spa and excursions, without restrictions. He completely assured us and assisted that was correct. He said that even two-way airport transfer was included, at no additional cost. These were two more lies. This is a fradulent company. There is no one to talk to about your concerns and they will lie about anything to get more of your time and money. The resort staff itself is friendly and hospitable. The stay was a 0/10. Just wait until you see our “resort” view—I’ll include a photo. My only consolation in all this is knowing that I can tell people about this fraud and hopefully spare someone else from what was a truly awful experience, from start to finish.…
Beautiful property all inclusive adults only! Very friendly staff! Love the views and whales in the winter months! Food and alcohol were very good for all inclusive! smaller resort which was perfect us! the butler service is such a added bonus! Our butler Fernanda when beyond anything could have asked for! All the restaurants were very nice with lovely views.
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