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Camino Viejo a San Jose, Cabo San Lucas 23410 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (9813)
Room & Suite (1163)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Santa Fe
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#60 of 94 hotels in Cabo San Lucas
Location
Cleanliness
Service
Value
The 24h All Inclusive Hotel Riu Santa Fe opens all year round and is situated in the south of the Baja California Peninsula and borders the lovely, sandy El Médano beach. The RIU Classic Hotels offer comfortable rooms and excellent facilities with great leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal due to its proximity to Los Cabos Airport SJD (40 km) and Cabo San Lucas (4.5 km) and invites you to explore the area. The hotel has 902 comfortably furnished rooms and offers many amenities. Relax in the spa area or get in shape in the gym. 4 outdoor pools, 1 children's pool. RiuLand Kids Club (ages 4-7 & 8-12 years) and for adults, day and evening entertainment, as well as our Pacha Discotheque. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Italian, Mexican, Asian specialty restaurants, Steakhouse, and 7 bars.
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Room & Suite (1,163)1,163
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Game room
Babysitting
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Conference facilities
Meeting rooms
Spa
Couples massage
Head massage
Massage
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Private balcony
Safe
Iron
Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Family Resort
Languages Spoken
Spanish
Hotel links
Special Offer:Receive 500 free points
10,147Reviews1,424Q+A100Room tips
Traveller rating
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Popular mentions
Mariell M wrote a review Yesterday
1 contribution
Well base on my experience at this hotel I have to say that it was nice ! the food and drinks okay, the room was spacious, comfortable bed , nice view , I love the pool with a very nice sea view , the staff was very nice with us , The only thing I didn’t like is when the show ends you have nothing else to do because everything closes at 12:00am and also they only play Mexican music. But for sure I’ll definitely come back to this place ! I’m happy that I didn’t focus on the negative reviews and choose this hotel .
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Date of stay: April 2021Trip type: Travelled with family
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Cynnn wrote a review Yesterday
3 contributions
I was a little nervous after reading mixed reviews on this specific hotel/ resort. I went in with an open mind and found it to actually be better than most negative reviews I read. The room was nice and updated, the AC worked well and the partial ocean view was gorgeous. The food was not horrible, it was just okay but you do have many options which is always nice. The alcohol they serve is whatever their generic brand is. Don’t expect a cocktail perfectly handcrafted and made with love. There’s literally crowds of people at the bar ordering 3+ drinks and the bartenders don’t got time for that. The only beer option they have on the entire resort is Dos Equis. They don’t have any other beer options. The room “mini bar” is a few cans of Dos Equis and a bunch of soda and water. Our stay was great until checkout day came. Once it’s time for you to check out and leave the resort, the staff treats you poorly and just want you to get the eff off the premises. We were given the runaround the night prior regarding late check out WHICH THEY STATE THEY OFFER BUT DONT. At least that’s what we were told by many staff after we were informed we’d be able to check out late as long as we spoke to the supervisor the following morning. We were told we couldn’t have a late check out and needed to leave. We stayed in villa 7 which is the furthest villa from the entrance of the resort. We requested a bellman to help with hauling our luggage and were told we couldn’t be helped and needed to do it on our own. It’s so unbelievable how their customer service changed from the day we checked in versus the day we needed to check out. We also had to haul all of our luggage offsite because they would not allow my family member to pick us up inside of the resort. They gave us such a hard time about every single thing on our last day. They have security waiting at the drop off/ pick up area literally stalking you for a piece of paper you have to provide before leaving the resort. Everyone was extremely rude. For that reason we will not be returning. As mentioned, before our last day everything was fine. But the way we were treated on our last day was unacceptable and disappointing. I do want to give a shout-out to Emiliano at the front desk for his outstanding customer service. If more people had his attitude and customer service skills, you might have higher ratings. We will take our money where it’s appreciated.
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Date of stay: April 2021Trip type: Travelled as a couple
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Travelling Bee wrote a review 15 Apr
United States2 contributions1 helpful vote
Day one and facing the same issue as another reviewer described . Calling about my current reservation made with hotels.com that is already paid and then being asked to pay another US$400. 1800 number says it is fixed. Front desk says it is not and won’t update without additional money. Overall, think this is just a way to frustrate you into paying so you don’t ruin your vacation. Also, sink is clogged and half the building lacks water in the shower .... The non-front desk staff are pleasant and more customer oriented .. Beware.
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Date of stay: April 2021Trip type: Travelled with friends
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Danielle F wrote a review 15 Apr
1 contribution2 helpful votes
Where to start? The vacation and everything at this hotel is subpar, including the staff. When we first arrived to the hotel and tried to check in, the hotel confiscated my passport and held it hostage for 3 days. They did this because they said our reservation within their system was not up to date, although we had proof in a confirmation email that it was updated, yet they refused to accept that. When I refused to let them keep my passport, they decided that I was going to have to pay an additional $950.00, on top of what was already paid, since the reservation "wasn't up to date" in their eyes. I refused that as well, so they held my passport hostage for the next 3 days. Come Monday, I went to get my passport back and miraculousply everything was resolved and I went about my day. On Tuesday, we left the resort to go on an excursion. When we returned, our room keys had been deactivated, and they refused to reactivate them until I paid $379. When asking where this fee came from, they said that cheap carribean contacted them saying that amount was still owed. However, the day before when igot my passport back, they told us everything was resolved. They locked us out of our room, our ID/passports, money, clothes and belongings. Again, refused to let me into my room, then had security follow us around while we tried to resolve this 2 hour long issue. I had no option but to pay the $379. Today I contacted cheap Caribbean asking about the fee, and they told me that there was only a $0.03 difference, which they told the hotel and covered. Needless to say, this hotel is a scam and will make up fees for their own benefit, confiscate your passport, and lock you out of your room. SAVE YOURSELF THE HASSLE AND DO NOT STAY HERE. the food is terrible, the alcohol is bottom shelf, and the air conditioners don't work. The management staff is so rude, unprofessional and unwilling to help.
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Date of stay: April 2021
Location
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Sarahy81992 wrote a review 11 Apr
Los Angeles, California1 contribution
Riu never disappoints! The resort was super fun and I went solo and had a great time staying mostly on the property for five days enjoying all the amenities even with covid. I would just suggest more staff to help answer customers questions and perhaps more fresh food, and the pipes broke which stopped the water for a bit. But other than that beautiful property and such nice staff and amazing views everywhere!
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Review collected in partnership with riu.com
Date of stay: April 2021
Value
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PRICE RANGE
US$159 - US$275 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu santa fe cabo san lucas, riu santa fe los cabos, riu sante fe, hotel riu santa fe
LOCATION
MexicoBaja CaliforniaBaja California SurLos CabosCabo San Lucas
NUMBER OF ROOMS
1190
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Frequently Asked Questions about Hotel Riu Santa Fe
Which popular attractions are close to Hotel Riu Santa Fe?
Nearby attractions include City Tours in Los Cabos (0.6 km), Latitude 22+ Ocean View Roadhouse Bar (1.0 km), and Cabo Bash (0.9 km).
What are some of the property amenities at Hotel Riu Santa Fe?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Hotel Riu Santa Fe?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Riu Santa Fe?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Santa Fe?
Conveniently located restaurants include La Casona, El Patron, and Carbon Grill Restaurant.
Are there opportunities to exercise at Hotel Riu Santa Fe?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Hotel Riu Santa Fe have an airport shuttle?
Yes, Hotel Riu Santa Fe offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Riu Santa Fe?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Santa Fe offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Are there any historical sites close to Hotel Riu Santa Fe?
Many travellers enjoy visiting Church of Saint Luke (2.9 km).
Does Hotel Riu Santa Fe have any great views?
Yes, guests often enjoy the ocean view available here.