Had a hiccup when we arrived, it was handled and understand that things happen. Made friends here last year with some Canadians and we all decided to meet up again same time same place this year. We had so much fun with our new Canadian friends and our long time friends that came with us this year. The wait staff and entertainment staff are amazing as always.
Jesus Lugo was the most amazing server!! He was always there when we needed something and sometimes before we even knew we needed it! If you have a vacation planned at Villa de Arco look for Jesus by the pool! 😁😁
Beautiful facilities, great location very near Cabo! This is our 6th year at Arco & it never disappoints. Best service & food in Cabo! Our favorite restaurant on property is Neptune, but all restaurants are awesome! Ask waiter for best dish!
Just a great vacation destination in Los Cabos. The property is well maintained, very clean and located on a great beach which allows swimming. We had an ocean view, single bedroom suite and it was perfect for us. And as great as the property, the staff is what makes this visit so special. Each morning for breakfast we would be seated by Gloria, who took care to accommodate our table location preferences. Our favorite server in the mornings was Genesis, as she was so friendly, with an awesome smile and always made sure we had everything we needed. And of course there was Angelica, who cooked our eggs each morning to perfection. After breakfast, head down to the beach to hook up with Omar for a kayak or paddle board excursion off the beach in front of the property. We ate a most of the available restaurants and every meal was prepared well and the servers were awesome. I'm quite sure we will be back again.…
The food in their restaurants was spectacular. The service was exemplary. French toast was exceptional and unique. For dinner the clam chowder was so different in a flakey crust. Miguel was the BEST server and our breakfast crew were kind, helpful, sweet and efficient.
Excellent to have this cooking experience with Chef Julio Lipitor ! Very fun, very clear, very informative! And of course tasty! Everyone should take the time to enjoy this experience. Outside sitting on the timeshare property, seeing Angelica and Miriam prepare the tortillas and salsas… enjoying a glass of flower juice - oh the joy!
Go down to the beach and enjoy the awesome view of lands end, paddle boarding & kayaking. Omar Sanchez with the Villa group will take great care of you. He takes you out on the water and is incredibly helpful with making sure you are safe and having a great time. Omar helped my friend this afternoon when the wind came in suddenly. Villa is lucky to have him as an employee!!
My wife and I bought a timeshare at Villa del Arco in December of 2020. Our family was planning a trip to Cabo and there was no availability to use our timeshare for 1/14/2023 through 1/21/2023. So we booked three one bedrooms and one two bedroom through Costco travel. I sent one email three months before our arrival and one email a week before our arrival and one email a day before our arrival asking if they would put our rooms together. No one would respond to my emails. I asked again when we arrived two hours before the check-in time of 4pm on the 14th. They put one family on the 2nd floor two on the 3rd floor and one on the 5th floor stating that was the best they could do. I called the front desk and asked if they would remove the items in the mini bar, they said that they would send someone up to our room and remove them. Two days later I called and asked again, letting them know that the cans in the refrigerator were blowing up. They assured me that they would send someone up to our room to take care of it, no one ever showed up. Eleven of us went to breakfast at El Patron on 1/20/2023. They would not put two tables together so that our family could eat together. The first two plates of food came to us missing food items. Ten minutes later the other plates arrived missing items as well. After most of us were finished eating, two of the orders of pancakes finally arrived. We never got all of what we ordered and payed for because by this time we were going to be late for our massages. There were also several things that I did not complain about while we were there such as the elevators that did not work or the noise from the jackhammers or the paint fumes from the guys on our deck painting. I understand that updating and maintenance need to happen. When we bought our timeshare two years ago we were told they would take our old timeshare as a trade-in. Two years later I still have to jump through hoops to get reimburse for those maintenance fees. I still have not been paid for the maintenance fees I paid three months ago even though they got paid in full from the people who rented our old timeshare. The service that we experienced on this most recent trip was not of the same quality that we have had in the past. We did not feel taken care of as owners at the Villa Group! …
Definitely recommend staying at the Villa del Arco. All the staff provided great service. Especially our pool side waiter, Emmanuel, he was always ready to take our order and greeted us so warmly. Sit on his side for the BEST service one would expect on vacation. The food was also outstanding, both poolside and at the restaurants. We enjoyed our Italian dinner at Bella California and breakfasts at the ship.
Attended the tortilla class and it was EXCELLENT! Thank you to Gaby for her part in arranging this event - a great addition. Miriam did a wonderful job making the corn tortillas and Angelika with her bright smile and passionate chopping and mixing skills made this experience the success that it was. Chef’s informative presentation tempered with his fantastic sense of humour kept everyone engaged throughout AND the tacos were DELICIOUS.