Can not say enough great things. a few highlights: the moment you arrive in Cabo you get treated like VIP. we booked the car service to and from hotel and our first impression was seamless and professional transport through the airport and to the hotel. the hotel is immaculate and gorgeous. felt very safe during covid. all protocols are being followed. we booked an Oceanview casita and it was beyond our expectations. very rarely are the pristine and edited hotel pictures a reflection of reality but here what we saw online is exactly what we got and more Mario lopez at concierge was wonderful. he put us in a WhatsApp chat when we arrived and asked everyday If there was anything he could help with. when we did ask for something he answered right away and took care of every request, even on a day he was not working. We didn't know he was off on the Saturday we left and wanted to confirm our car service. he was so gracious about it and it wasn't until we wanted to leave him a tip at checkout we were informed he's not working today. I have stayed at some great hotels but this WhatsApp chat with the concierge blew me away. just a brilliant idea and made us feel very special the pool staff is attentive and gracious. we were instantly greeted everyday and asked if there was anything they could get for us within minutes of arriving. the central bar, the shops, spa, housekeeping, restaurant service everything was amazing . true luxury paradise - we will be back 100%…
If you are looking for a resort that treats you like family, or a best friend; this is the place. The staff is the friendliest, and most accommodating staff you will ever run across. The food is top notch, the rooms are clean and well kept, the pool is peaceful, the landscaping is beautiful, and the overall appearance is pure paradise. We will 100% be coming back
My husband and I have been going to Cabo for 10 years and have stayed at various 5 star hotels. Esperanza by far exceeds all other places due to its attention to detail and care they show their guests. They truly aim to provide a perfect stay and we are always eager to return back. The views are top notch and the food is outstanding. Esperanza is now our go to hotel when we travel to Cabo San Lucas and every time it's spectacular.
Esperanza is amazing. From the moment we arrived, we received the royal treatment. Everyone is pleasant and more than happy to help you with every need. They knew by name and welcomed me every day. We couldn't have asked for a better trip. I will be back!
Absolutely amazing visit that was much needed after the past year. The resort was flawless. The staff (especially Gerardo Morales, Rigoberto and Roberto at the pool) were absolutely amazing. I have not experienced such service in quite some time if ever. The new COVID protocols as well as testing support was so simple that I barely even had to think about it. It was the perfect balance of fun and safety with out it being a burden...can't wait to go back...
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing