Brissmai at the marketplace was so helpful. She took the time to talk with the chef to find out what was safe for me to eat due to a food allergy. I appreciate her great customer service to make sure I didn’t get sick from eating something I shouldn’t and finding me some great food choices.
Let me start by saying we will definitely be back. The food is fantastic, service is great. People are fun. The facility is clean and inviting. The reason for 4 stars and not 5. The beds are really hard and pillows cheap. That needs to change, for 6,000 for a week, that was disappointing. They didn’t do a very good job explaining the resort when we arrived, it’s large and tough to navigate. It took us 2 days to sort of figure it all out. Quivera golf course was amazing. They “lost” our original reservation and still owe me a $500 refund that they claim was sent. That should never happen, and I’ll challenge the charge with visa but it left a sour taste in my mouth about them attempting to rip people off. The course itself was fantastic. Everything here that they charge for is disappointingly overpriced. $40 for a bottle of aloe, ridiculous. Again. I know I mention more of the negative, but everything else was fantastic. I hope the resort sees these areas of improvement and takes them serious. We will try again next year and hope that our experience is even better. …
It was excellent! We had at experience with family at main pool great service the waiter Eleazar he’s was great with drinks and food also David and Roberto provided the best service ever we will come back for sure, thank sunset beach great food and drink gracias amigo.
Excellent staff! Not one negative thing on this trip. Very clean and luxurious rooms. The quickest room service we have ever experienced and we travel a lot. And the best part of this trip was Cristal from the Marketplace. She sets the standard on what service should be, and actually exceeds it. Cristal gets our highest praise.
We absolutely love this resort, and have been coming here since 2014. It is a beautiful place. The food is excellent, the atmosphere intoxicating. However, be wary of the 'all-inclusive' which is not as inclusive as you may think and be prepared of annoying daily sales pitches for tours, and buying into the property. Surprises us given that the clientiele tend to be quite savvy about what is around the area and don't need the constant hastling, especially in areas like restaurants.
We arrived 1/30/2023 and were pleasantly surprised to be able to get into our suite by 11:15am but we had to go back to the front desk in order to retrieve our all inclusive bracelets at noon, and had to wait in long lines. Once inside our suite, everything appeared to be an excellent order, except for the missing coffee maker and blender in the master bedroom patio door had no lock. The staff at PBSB are amazing as always, especially Omar at Pool 26 and his crew. The property, maintenance and upkeep are showing some signs of deterioration. Regrettably the pools are not very warm. Antonio at ZaShen provided excellent dinner service.Carlos Gonzalez at Afters continues to be outstanding, along with Isabel & David at the Market.
The Staff at PBSB are amazing and so welcoming, especially Omar & crew at Pool 26 but the property maintenance building upkeep is slipping and the WiFi is horrible. Suite service neglected to provide coffee maker, blender and a lock on the master bedroom patio door without us calling twice but the door lock remains an issue.
This resort was wonderful. Everyone was so pleasant & accommodating. We would definitely return & recommend it very highly! Met people from all over that were so nice & that also loved the resort. Transportation around the resort was fantastic! Great place all around!
Pueblo Bonito Sunset Beach has some of the best employees! Isabel at the front desk took care of us at check in she is awesome! Thank you for everything Isabel we always look forward to seeing you every year! We love this place and can’t wait to return!!
Alan is the best at the Main Pool at Pueblo Bonito Sunset!!!! he has incredible attention to detail make to sure that all my guests, my family, my business guest, everybody comes to with me, have the best service, the best food and the best drinks!!! Next time you are probably Bonito Sunset. Make sure you ask for Allen at the main pool!!!