Let's start with the good: - Resort is very clean - Rooms are very clean - Food is good - Rhythm Pool (adult pool) was great! - Omar and Neto were amazing! - Martin (towels at pool) was wonderful! - Ricardo at the market restaurant was awesome! - Room service menu is good - Ciao was excellent (esp. for brunch) - Victor at Toro was excellent - Gluten-free options were good - The mask policy indoors is very strict - Covid testing was very easy The Bad: - There's no beach service, no chairs, no swimming, it was just weird - The beach vendors are annoying and try selling drugs (even to my kids!) - The view is not "Cabo-like" - Dinner Reservations were difficult. You had to wait in lines for everything. And only one person was taking reservations for the entire resort - I asked repeatedly for extra bath towels, but we never got more than a total of two towels in the room -The first few days we did not have hot water - A strange sewage smell was treated twice during our stay (smell coming from one of the bathroom sinks) - It was supposed to be at 50% capacity, but it was very crowded - If you have a child turning 18 during your stay be prepared to be charged $196 PER NIGHT! to have a wristband change - Front desk management is rude The Scary: - I will NEVER bring a teenage or young woman to this resort again - Safety for young women is a HUGE concern I'm too afraid to say more. Just be very aware.…
Just returned from a one week family vacation at the Hard Rock Los Cabos. It was husband, wife and two teenagers. We have stayed at close to 20 all inclusive resorts across Mexico, Jamaica, Turks Caicos and the Bahamas. This was our first stay at a Hard Rock Resort. First off, the service and personnel were top notch. Virtually everyone we encountered was pleasant, accommodating and very professional. Any requests we had were happily accommodated. On top of that, the hotel would follow-up with us to make sure our expectations were met. I always felt the staff wanted to make sure we were having a nice time. The hotel was beautiful and clean. The pools were very nice, and provided a variety of options if you wanted a more quiet experience or something more lively. Drink and food service was superb at the pools. The restaurants were really good. We go out to dinner quite a bit at home and to very nice restaurants. We thought the al la carte restaurants at Hard Rock were excellent. The Brazilian place was my least favorite, but maybe that was because it was our first night there and we were tired from our flight. Our order of favorites were the sushi place, steak house, Italian, Mexican, tepanyaki and Brazilian. We really liked the Mexican place for breakfast. They had several al la carte Mexican dishes that were great. Also recommend going next door to Nobu for dinner one night. It is pricey, but the food and setting for dinner at sunset is spectacular. We enjoyed the spa services, pool tables and walking on the beach. The 24/7 coffee shop was great. They have lots of desert, sandwich, gellato and snack options. There is a nice bowling alley, but we did not try that. Beach is clean and great for walking. We saw whales everyday on our walks which was fun. Only potential concern and we really needed to think about it, but the water temp in the pools varied from day to day. One day warm and another day not so warm, but other pools that day would be warm. Normally not a concern, but Cabo in late December and the temperatures are in the 70’s, so the warmer pool water makes a difference, particularly for the kids. The pandemic protocols were strict, which we really appreciated. Everyone was required to wear masks, numbers limited on elevators, tables were spaced out in restaurants and sanitizing stations were everywhere. Relative to other all inclusives we have stayed at, this was overall right near the top. Excellent property, good service and outstanding food options.…
Today we’re being treated like Royalty. Thanks to the restaurant manager Calixto who made it all possible for us to taste the best food in Hard Rock Los Cabos. Thanks to Chef Julio and Chef Santos for making all these delicious food. Christian the bar manager whose making sure we have the best beverage in Hard Rock. Our personal assistant Rick, he is the best. Rick is always on top of everything. Thanks for the Staff of Hard Rock for making our trip worthwhile. Thanks for Josimar from the entertainment. Thanks to Armando Conde , hardworking from the legendary pool also. We’re still here enjoying but I can’t wait to thanks all these staff of Hard Rock in Los Cabos.
The Hard Rock is such an awesome vacation experience, the Los Cabos location was just built in 2019, and you can tell. The 2 free COVID tests offered on sight were so easy to do, results available in 2 hours. In terms of food, we enjoyed Los Gallos, room service, and Zen the most. We loved out pool view room 5607 in Echo Tower. The best part of our trip aside from Miguel (Mike) our concierge who went above and beyond, was the spa. The spa experience was absolutely flawless, better than the Four Seasons, Hand & Stone, Urban Nirvana, Simply You Spa combined. The pools were impeccable, there were children at the resort and not once did we feel like they got in the way. Poolside services was A1, Rulo was very attentive, orders always accurate and he had a wonderfully pleasant disposition. The Hard Rock was worth every penny. What I loved was the staff stationed throughout the resort with masks just in case a guests forgot theirs in the room. It truly felt like a vacation.…
I have been having massages at Hard Rock and Palace spas for 23 years! Just finished 10 days at Cabo! Had 4 massages with George! The massage was called “the One”. Hands down best masseuse ever! I hated to leave because of him!
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