I have been fortunate to have many experiences with spas around the world and I can say without question the spa at Rancho is worth every penny! Beautiful dressing shower area. The cabanas for the treatment are well appointed. Clean, simple. The music is the ocean that is surrounding you with the harmony of the birds. Alicia was extraordinary!
12 of us visited and had a wonderful time! We stayed at Rancho San Lucas. Rooms are wonderful. Very spacious place and so relaxing! Always easy to get a spot at the pool! The staff is top notch! Food and drinks are excellent!
First travel trip since COVID and the team at Rancho was great. Senen at the front desk was very responsive and helpful. Itzel and her entertainment team made us feel super comfortable. Viri in Kid's Club was a highlight with her friendliness and care. The pool servers were very responsive and the food was great as usual. Can't wait to return
What an amazing experience! 100% top notch service. Everything about this place was perfect...the room, the service, the spa, the food (Anica was out of this world!!!) and a special thanks to Ivan who helped us with our baggage/transportation and lots of answers to our questions...he was the icing on our cake!! The staff was unbelievable and they will be the reason that return. We were hesitant during this unprecedented times but they worked so hard to change that! What a relief to get away and feel safe.
I stayed here this past week Feb.14-20,2021. It was so wonderful! Starting with the greeting by the Bellmen team, to Michelle at the front desk, to Dannia, the concierge, to Martha who worked out all the kinks in the pre Hispanic massage, Hugo, and just the team overall, everything was splendid! It was really hard to leave!! The food was so good and the drinks were always spot on! I would have stayed two weeks but they were fully booked. My room was 31-203- an AMAZING oceanfront room where every day I saw whales and every evening I watched the sunset! Huge thank you to Michelle who helped make that happen!! I also have to give an extra shout out to Dannia! She was EXCELLENT! She went above and beyond to help make my stay unforgettable! She made a professional photoshoot happen with Ilse (who’s fantastic!) She even reached out to make sure I was ok during the week just because. The restaurant staff was top notch! I had an awesome tequila tasting where he brought out more unique tequilas and mezcals for me to taste. It was awesome! My only constructive feedback- Senen at the front desk was seemingly consistently overwhelmed. Maybe he is better off in the back answering calls and not interacting with customers. He was terse, impatient and generally unpleasant. Such a stark contrast from his colleagues. Customer-facing roles are not for everyone. Overall what a wonderful stay! I’m at another resort now and it pales in comparison!!! …
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