The staff at this hotel are truly as asset, really friendly, welcoming and professional. The bar/restaurant are convenient. They only had 1 of the cocktails available in the evening was a shame. The breakfast was lovely but fairly slow as they only had 1 staff member on which was unfortunate.
Amazing shower, one of the best ever! Lovely staff. Separate beds made up for the children (so much easier than them having to share a double, like in some budget chains), leaving just enough space for luggage and a small play area for the youngest.
Would not recommend this place! Iv emailed into them about a complaint regarding the room not being cleaned and they have not bothered to respond! Basically after a long day travelling we arrived here and the room was dusty I assumed it was just my allergies playing up so didn’t think anything of it. We then went to get into bed and the sheets didn’t look clean there was no one on reception so I slept on top of bed! The next morning when we were checking the room over to make sure we hadn’t left anything there was a pair of DIRTY Underpants under the bed that weren’t from us!!! I still haven’t heard anything back from them so if I was you I would stay well clear of this place as they don’t care about their customers!
So many supplements, severe lack of staff. Unmanned bar. No house wine. Poor food offering. I got served Eton Mess with no meringue ! Paid extra for bacon on my burger and got 1 skinny streaky rasher ! Chicken had horrible spiced breadcrumbs on it. All in all terrible food, no staff, hotel not comfortable as too hot.
Gemma was very friendly at check in and a very kind receptionist towards me and my family. She was extremely bubbly and being a receptionist myself I adore this service. Thank you for such a warm welcome was lovely to meet Gemma and hope to see her soon. Love to see you in London. This review is written on behalf of my mum Trudy.
Spacious rooms. Clean and new looking. Both rooms had a bath and shower. Biscuits on reception. Extra pillows in the room. Just need more tea bags and milk in the rooms! You get 2 tea bags and 2 sachets of coffee. Need to go to reception for more. Also no land lines in rooms, so can't call reception if there's a problem or call another room. Cinema opposite which is handy for evening entertainment.
Terrible breakfast, made us feel ill throughout our entire stay, feeling sick, losing taste and everything, pillows made it difficult to sleep at night, disappointing considering the surrounding area, I wouldn't go again or recommend if
Everything you expect from premier inn hotel. Friendly and helpful staff and a comfy bed. Wifi not so good. Free parking and a brewers fayre next door. I stayed here for 7 night's and on check in, I was told that if I want house keeping to come to my room, I have to request it. Any clean towels I have to request them. I had to request toilet paper as my dispenser almost ran out. I requested a clean towel and the used one was left in the bathroom all week. My room table was covered in dust. As house keeping does not come to your room. I don't think I will stay at this hotel again.
Staff would not resolve our complaints about noise from the room above, no hand towels, couldn't log in to free wi fi, no shaver point in bathroom, reception left unmanned frequently. Cooked breakfast very greasy although wife enjoyed her continental
Staff are always happy to help, someone's there 24/7 , I've never seen a miserable staff member and this is now my second time here, I'm staying for medical reasons with my dad and they're nice enough to listen to me when I want to talk about it even though they have every right to say its nothing to do with them