When we arrived we sat down in an office with a lady who did not speak any English and it turned out there was no one who spoke English as we were then told that those folks had all been given the holiday for vacation!! When we asked for a concierge, we were given a map of the…
The hotel looks amazing, nothing bad to say about the place itself, it’s beautiful and exactly in downtown. However, the restaurant and the service leave a lot to wish for. In general is like the staff has no idea about anything related to the hotel. We booked a deal with…
The Hotel is located right next to the main square, in the city center. The room overall cleaning can be improved. Continental breakfast not so interesting. The swimming pool area needs some upgrading. Friendly and helpful staff.
We stayed here several times and it has become the go to destination in SM. Friendly staff, great rooms and accommodations. The restaurant and bar on site is convenient. They fill up pretty quickly on Thursday night when they have salsa nights. The only inconvenience is the…
I loved the hotel. Beautiful views, excellent service. The room is spacious and has a nice view to the valley. Good amenities. I could hear the persons next door, so they could do something for this. I would definitely go back
"Room 12 was very nice - king bed and two arm chairs. Next time, I would ask for Rooms 6 or 9 that had balconies with table and chairs."
"Stay in the master suite"
"Watch your arrival and departure as you cannot get into the street .. It's difficult ...If you don't speak Spanish it even harder .."
"Check the hot water and air conditioning .. Very Pretty , cute views and so close to everything ..If only it had worked .."
"Stay at the Master Suite"