GINGER HOTEL

About

4.5

Excellent

158 reviews

Location

Cleanliness

Service

Value

Certificate of Excellence

Ginger Hotel is attached to the restaurant Ginger, which first opened in Tulum 10 years ago and keeps evolving with its owner/chef, Javier Ornelas. The restaurant has gotten great reviews from Fodor's travel guide and the New York Times, among others. Ginger Hotel is a comfortable, family-owned and -operated boutique hotel right in the center of Tulum town. It is great for singles, couples and families traveling together and the service is excellent! We can provide everything you need for a fantastic Tulum vacation, at reasonable prices that are hard to find on the beach.

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Pool

Free breakfast

Diving

Snorkelling

Books, DVDs, music for children

Airport transportation

Free internet

Wifi

Public wifi

Internet

Pool / beach towels

Outdoor pool

Bar / lounge

Restaurant

Breakfast available

Breakfast in the room

Fishing

Shuttle bus service

Car hire

Fax / photocopying

Baggage storage

Concierge

Non-smoking hotel

Outdoor furniture

Laundry service

Room features

Air conditioning

Housekeeping

Safe

Minibar

Refrigerator

Flatscreen TV

Room types

Non-smoking rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Trendy

Centrally Located

Languages Spoken

English, Spanish

Location

Full view

Contact

Calle Polar mza 5 Lote 9-1, Tulum 77780 Mexico

Name/address in local language

Getting there

Cancun Airport110 kmSee all flights

Aerodromo de Playa Del Carmen60 kmSee all flights

Car HireSee all Tulum car hire

See all nearby hotels

Nearby restaurants

See all nearby restaurants

Nearby attractions

Batey Mojito & Guarapo Bar

4 minSpeciality & Gift Shops

See all nearby attractions

158Reviews16Q+A9Room tips

+1

cozy little place

super cute, little nook in Tulum. Nice, locally-owned place to stay if you are veering away from the expensive beachfront resorts in Tulum. We stayed in the sun room and it was a nice little room. The window however would not lock shut for some reason, but we didn't worry too much since there is a security guy on staff at night and they lock you in the hotel grounds with this giant steel door. There was also a safe and a little minibar with snacks for us. Our bed was a dbl bed I think, and for my husband and I, it was pretty small, so he slept on the couch sometimes. Lots of people in reviews complained about the club noise next door, and I am such a light sleeper, I actually did not have a problem. I wore earplugs anyway though, and slept very good. In the morning we were offered free breakfast, and the staff was so pleasant. We had toast and eggs. It wasn't a fancy meal, but basic and I have to say– the coffee at their hotel was the best hotel coffee we had in Mexico (and I'm very picky about my coffee). We rented bikes for some outings and one of our bikes had a bad rear hub that broke within a block of riding. I was sad about it, but the nice woman at the front desk was nice enough to refund us. On that note, the road conditions and traffic in Tulum are crazy, so ride at your own risk! We tried out the sister hotel Coco one afternoon, and we were required to pay $45 USD in cash per person (or you could pay in pesos) at visit. This is really hard to do especially since we don't drink alcohol. Total rip, btw. When we got there they didn't like our bikes, they gave us a hard time about who we were, and when we got to the cabana, the waiters treated us like we were beach bum trash. It was a very stuffy atmosphere and we didn't feel welcome. The music also made me feel uneasy. When we went to pay, the waiter watched us pile up 1800-ish pesos, and when we handed it to him, he gave us a look and condescendingly said, "well, I'm going to count it," like we were trying to short change them. The COCO experience was not worth it. I regret spending money there. There is a FREE beach near the Tulum ruins where you can lay on your towel and enjoy the space away from stuffy, Instagram trust fund kids. Despite the Coco experience, Ginger was a nice little hotel was relaxing and nice and quiet in the day, and everyone was super friendly and helpful.…

Date of stay: December 2019

Rooms

Cleanliness

Service

Bright, Clean, Comfortable, Friendly, Safe, Quiet, Beach Access, Great location, service and food!

We stayed here a couple of years ago and enjoyed everything about this family-operated hotel. As the heading states everything here is bright, clean, comfortable, friendly, safe and quiet. It offers beach access through a partner, fine meals, wifi, great service, directions and recommendations. Family art and history tastefully adorn their walls. The hotel is perfectly located a street off the main drag which is close to all the action as well as grocery store, bus and taxi depot but sheltered from the noise and traffic of evening revelers or highway. We hope to stay with them again soon.

Date of stay: August 2018

Rooms

Cleanliness

Service

Trip type: Travelled as a couple

We hope you do too!! Thank you for taking the time to write your review, and we appreciate that you noticed our efforts at the hotel :)

4 days in Tulum

We loved staying at Hotel Ginger. Very friendly staff, big and clean room and tasty breakfast. We would definitly recommend this place to others. We might come back one day, if we ever return to mexico ofcourse.

Date of stay: June 2019Trip type: Travelled as a couple

Nice place, great staff

This hotel is one block off the main street, and close to shopping and restaurants. Beaches are about 2-3 miles from Tulum's Central District, but are an easy bicycle, bus, or taxi ride. The Ginger is clean and our room had all the essentials, if on the small side. We were on the ground level, which meant the room was dark. Our friends said they're rooms on higher floors were bright but they apparently good more town noise, too. This is a night-life (all night) town and bars have music on their outdoor roof-top patios. It's not easy to escape that no matter which hotel you choose. The included breakfasts were great, as was the house coffee. The outdoor dining room was comfortable and pleasant. But the best thing about the Ginger was the staff -- kind, cheerful and friendly. We had a great experience at this hotel.…

Date of stay: April 2019

Rooms

Cleanliness

Service

Trip type: Travelled with family

Thank you for staying with us and for taking the time to write this review. We agree, our staff is the best!! :)

Lovely small boutique style hotel

The place is fabulous. The staff could not be nicer or more helpful. Each room was nicely decorated. The breakfast was freshly prepared and cooked to order. Wifi in rooms worked reasonably well. Very clean. Pool was nice but there are only a couple of chairs which was not a problem whilst we were there.The only comment is that in our room there were no lined curtains and the sun came in early. I asked the staff to peg some sheets to the curtains which they did to help block out light. Great relaxed atmosphere with outside seating - with pretty lights of an evening. Would 100% stay again.

Date of stay: March 2019

Value

Cleanliness

Service

Trip type: Travelled with family

Thank you for staying with us, and for your comments! That is the kind of experience we like for our guests to have. I thank you for your comment about the lined curtains; we will work on that. We hope to see you again on your next visit!

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Does the Family room with the king bed have a mini fridge? Thank you, Katie

Our room did not have a fridge.

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Hi, In order to gain access to the sister hotel’s beach what does one need to show security at the gate? If we’re to only spend one night...could i spend the day there before I check in? Thank you!

I didn’t have to show anything, just mentioned I was staying at Ginger and wasn’t asked for anything more. You should be good to go! One quick note is that you’re supposed to spend $25USD PP although I didn’t find it to be strictly enforced.

Hi there - do you have a laundry service at the hotel?

Hi Michelle! Yes we do, we have laundry bags at the front desk. A small bag is 100 pesos and a large bag is 150 pesos, and we can return your clothes to you within 24 hours and will try to accommodate special requests.

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Do you have free wifi I️. The rooms?

Hi Tanis! We do have free wifi in the rooms, we contract with two internet services and have amplifiers in different places in the hotel. That said, the signal is stronger in some spots than others. But it does reach everywhere.

Hello! My name is Nicole and we are coming from NYC this Friday the 17th of Nov. 2017. We will be landing in Cancun at 20:30. Is it safe to rent a car and drive from Cancun to Tulum? Is the bus safer? Could you recommend a car rental and/or bus company. Thanks You!

Hi Nicole! It would be safe to rent a car and drive, but I would recommend booking the transport, since you´ll be getting in late and wouldn´t have to spend the hour getting the car and driving down. You can always rent a car the next day or after in Tulum. :) And the buses from Playa del Carmen to Tulum don´t run that late, so the rental car and the private transport would be your best two options. See you soon!

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