TripAdvisor
Tulum
Post
Trips
Inbox
ProfileLog in
Search

El Paraiso Hotel Tulum

315 reviews
#61 of 147 Hotels in Tulum
Save
Carretera Boca Paila Mz 3 Lote 2, Tulum 77780 Mexico
Booking.com
ZenHotels.com
Agoda.com
* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Full view
View all photos (288)288
Traveller (252)
Pool & Beach (66)
Room & Suite (46)
Certificate of Excellence

About

4.0
Very good
315 reviews
Location
Cleanliness
Service
Value
Certificate of Excellence
We have created a small hotel and Beach front house in harmony with nature. Pristine white sandy beach and the calm crystal-clear waters invite to stress free beach days, water activities and romantic walks along the shore line. Cool off with a coconut picked from one of our innumerable palm trees, take up diving or kite surfing, or just be, and let all your worries disappear while you relax in the shade of an umbrella and palms. One of the best preserved Mayan ruin is just around the corner from El Paraiso Hotel. The Sian Kaan Biosphere, cenotes and caves hidden deep within the jungle, as well as national parks can all be found within short distance from our hotel. Add to this the second largest Reef in the world just off shore and the abundant marine life of the Caribbean, which has made Tulum and important and extraordinary location for all types of water sports. El Paraiso Hotel is a place to relax and disconnect.
Read more
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool / beach towels
Free breakfast
Beach
Bicycle rental
Babysitting
Airport transportation
Secured parking
Free internet
Wifi
Public wifi
Internet
Bar / lounge
Coffee shop
Restaurant
Snack bar
Snorkelling
Fishing
Banquet room
Massage
Baggage storage
Currency exchange
Gift shop
Mosquito net
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
Private check-in / check-out
Show more
Room features
Allergy-free room
Air conditioning
Private beach
Housekeeping
Safe
Bottled water
Refrigerator
Complimentary toiletries
Wake-up service / alarm clock
Show more
Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
315Reviews7Q+A23Room tips

Reviews

Write a review
Traveller rating
  • 148
  • 102
  • 32
  • 16
  • 17
Time of year
Traveller type
Language
    • More
Selected filters
  • Filter
  • English
Popular mentions
Very pleasant
The owners were very courteous, and we got a beach towel for each of us. The beach is not in view, but a small walk away. They worked hard at keeping the beach clean, and the water was awesome, as I could have spent all day jumping the waves. Loved the service from the bar/restaurant. What’s better than having a drink delivered to your beach lounger? Food was good. The power is off from 10:00-11:30 just so you know, but was not a problem for us beach lovers. I would definitely stay there again.
Read more
Date of stay: August 2019Trip type: Travelled with family
Over priced and very disappointing
This is not “Paradise” hotel. It is a very basic back packer hostel charging high hotel rates and simply not worth the money. They even charge for WiFi in the hotel bar. Add the ants in the bathroom and the rudimentary rooms and it is a bad choice of hotel. The beach is also in a terrible condition. Without a pool the hotel therefore has very very little to offer. Zero food and drink available after 6pm at the weekends. There are lots of brilliant, characterful and great value hotels in Mexico. This is definitely not one of them. Very very disappointing stay and unhelpful management. Avoid!
Read more
Date of stay: August 2019Trip type: Travelled with family
Relaxing beach break
We are a British couple visiting the Yucutan for a 3 week holiday.We have a hire car & week one of our holiday was spent travelling around visiting Mayan ruins, cenotes & Yucutans colonial towns Merida & Campeche- So we were ready to relax & plonk ourselves on a beach for week number 2! El Paraiso did not dissapoint- We had pre booked our room back in April as it only has 12 rooms ( I think). The rooms are very comfortable- great beds & equipped with satellite TV, fridge, air con, kettle & private bathroom.Our room also had a lovely shaded terrace with table & chairs.The hotel grounds are immaculately kept by a team of friendly Staff & the rooms spotlessly cleaned daily also.Breakfast was included & was typically eggs/ breads/ yoghurt/ cereals/ fruit/ tea/ coffee.Reception Staff were helpful & the site had security Staff too. We were able to park our car a stone's throw from our room & it was quite secure the whole time.The palm fringed beach which was also a 30 second walk from our room was beautifully kept too as we had expected alot of sargassum/ seaweed to be present but they are on top of it and manage it really well here.Swimming in the sea was fine.There was no problem getting sun loungers with umbrellas every day at the beach club & the beach club staff were friendly & very attentive too.As a hotel resident there was no additional fee for sun loungers/ umbrellas. The beach club has a good menu serving food & drinks throughout the day and they will take/ deliver orders from your sun loungers-( food/ drinks you pay for). There is also changing rooms/ toilets/ showers.Beach loungers / club facilities can be rented/ used by non residents also and there are various fees for this.Tulum town is approx 6 km away and at the time of writing a taxi cost $M150 each way.There is a fabulous supermarket approx 4 km away also.lots of people hire push bikes but the road out is quite dark so we didn't fancy doing that at night.Tulum ruins are approx 1.5 km from El Paraiso & definitely worth visiting- Go early to beat crowds-they open at 8 am.We would definitely stay at El Paraiso again & would recommend it if you are looking for a laid back relaxed vibe.…
Read more
Date of stay: August 2019Trip type: Travelled as a couple
Not as expected.
Had the beach and ocean (this hotel's prime amenity) been usable, I could consider giving it three stars. The sargassum is a terrible problem right now, and unless you are willing to Wade through piles of this stuff, as it rots on the beach, you will not make it to the water. The breakfast that is served by the side of the hotel is a far cry from what is offered at the on-site restaurant. Expect nothing more than store-bought pastries, fruit, etc. Occasionally, eggs will be served. We were thankful to have found many off-site activities to enjoy (cenotes, sanctuaries, Coba,etc), and the room was always spotless and tidy when we'd arrive back in the evening. Expect the generator to be off for two hours each day (though they claim it's for only one hour), and don't expect much from this hotel in terms of quality, service, and so forth.…
Read more
Date of stay: July 2019Trip type: Travelled with family
Very disappointed
We booked the Hotel as it was described, a Beach Hotel with white sand. The Sand was White but the Beach was full of Sea Grass, a horrible experience and smelly, we never been able to swim in the Ocean. NOW why would someone book A BEACH HOTEL if you can't enjoy the Beach? The smell was Horrible and they said they work every day, what we saw was, they work few hours, they gather it in Pile on the beach and left it there, I have taken lots of pictures and videos too. Both the Hotel and BOOKING.COM are responsible to tell the customer about this situation. they just care about the money only. Breakfast needs lots of improvement and its not Continental as they said. The room was OK, lots of bugs in our cocky basket and inside the cocky they provide too.
Read more
Date of stay: June 2019
Location
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: the rooms are far from the beach and the wind doesn't pass them at all.
See more room tips
Previous
123456…28
Hi, are we going to hear the generator at night if we have the second or third room closest to the ocean? I've heard people in the room closest to the ocean complain but not from any other room so had to ask. thanks! Lynn
Dear friend. The only room that is near the generator is Paraiso Room. Anyway it is not so noisy since we have a silencer! Hope to see you soon!!
0 votes
Show all answers
What is the smoking policy on the hotel grounds? Thanks!
Se puede fumar en el establecimiento; es más en la entrada que corresponde a tu habitación tenes mesa y sillas para llevarte tu propio desayuno y un cenicero,para usar al fumar; donde no podes fumar es en la habitación. .
1 vote
Show all answers
How much is the fee for renting a sun lounger?
Is there a lot of seagrass at the hotel beach or do they remove it in the morning? Is it still possible to swim?
Hi Sven! We clean DIALY the beach when seaweed arrives. There are worst days for sure but also beautiful ones.
1 vote
Hola alquiler de bicicletas tienen? O algún lugar cerca donde alquilar ?
Lamentablemente, no me fijé si alquilan bicicletas,lo que es muy probable; no obstante te informo que te alquilan en todos lados, por lo que te sera sencillo,concretar tu inquietud. Además con la excelente atención de los recepcionistas,mandale un mensaje al hotel, que te informaran rápidamente.
1 vote
Show all answers
PreviousNext
12
"the rooms are far from the beach and the wind doesn't pass them at all."
Read full review
"Don't take Paraiso Room!"
Read full review
"All rooms are the same, very good beds a little tight but is fine for the time spend in the room."
Read full review
"I had booked a double "superior" - besides the price I didn't notice any difference between the standard and the superior!"
Read full review
"Spend the extra $40-$50/night for the suites. They are so much nicer than the regular rooms and soon they will all be renovated."
Read full review
PreviousNext
12345
PRICE RANGE
€143 - €447 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el paraiso tulum hotel tulum
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
11
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about El Paraiso Hotel Tulum
Which popular attractions are close to El Paraiso Hotel Tulum?
Nearby attractions include Playa Paraiso (0.03 km), Mezzanine Bar (0.6 km), and Zazil-Kin Bar (0.6 km).
See all nearby attractions.
What are some of the property amenities at El Paraiso Hotel Tulum?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
See all property amenities.
Which room amenities are available at El Paraiso Hotel Tulum?
Top room amenities include air conditioning, a refrigerator, and a mosquito net.
See all room amenities.
What food & drink options are available at El Paraiso Hotel Tulum?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Learn more.
Is parking available at El Paraiso Hotel Tulum?
Yes, free parking and secured parking are available to guests.
Learn more.
What are some restaurants close to El Paraiso Hotel Tulum?
Conveniently located restaurants include Mi Amor Restaurant, Kitchen Table, and Mezzanine Thai Restaurant & Bar.
See all nearby restaurants.
Does El Paraiso Hotel Tulum have an airport shuttle?
Yes, El Paraiso Hotel Tulum offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Learn more.
Which languages are spoken by the staff at El Paraiso Hotel Tulum?
The staff speaks multiple languages, including English and Spanish.
See all property amenities.
Does El Paraiso Hotel Tulum have any great views?
Yes, guests often enjoy the ocean view available here.
Learn more.
Want more?
See more questions & answers about this hotel from the TripAdvisor community.