CASA MALCA

About

4.5

Excellent

382 reviews

Location

Cleanliness

Service

Value

Certificate of Excellence

Immerse into a world of art while being pampered by our dedicated staff as you enjoy the glorious sun, bathing in beautiful crystal clear waters & walking on amazing white sand beaches. Relax on our roof top deck where you can enjoy a sunset like no where else in Tulum and later in the night give into the star filled sky.

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Pool

Free breakfast

Beach

Bicycle rental

Children Activities (Kid / Family Friendly)

Airport transportation

Secured parking

Free internet

Wifi

Public wifi

Internet

Pool / beach towels

Outdoor pool

Bar / lounge

Restaurant

Breakfast available

Bicycles available

Couples massage

Concierge

Sun loungers / beach chairs

Sun terrace

Sun umbrellas

24-hour front desk

Dry cleaning

Laundry service

Room features

Air conditioning

Private beach

Housekeeping

Room service

Minibar

Refrigerator

Bath / shower

Complimentary toiletries

Safe

Room types

Ocean view

Bridal suite

Non-smoking rooms

Suites

Family rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Luxury

Modern

Languages Spoken

English, Spanish

Location

Full view

Contact

Carretera boca Paila km 9.5, Tulum 77780 Mexico

Name/address in local language

Getting there

Cancun Airport118 kmSee all flights

Aerodromo de Playa Del Carmen68 kmSee all flights

Car HireSee all Tulum car hire

See all nearby hotels

Nearby restaurants

Mexican Experience Tulum

See all nearby restaurants

382Reviews40Q+A32Room tips

El peor servicio en Mexico

I spent a few days with my wife at Casa Malca for new years eve. Infrastructure is ok, but lack several requirements to be considered a 5 stars hotel. As an example of basic stuffs as no hair dryer at the bathroom and no water available at the frigobar. The AC was leaking and it didn't work normally during our stay. With all that and much more, I would be fine, but the service was HORRIBLE, breakfast was ok but the employees were lazy and not polite. Pool service was even worse, it took 30 minutes to bring a coke and almost 2 hours for a spicy tuna roll. On my last day, I asked for a water, and well, I need to quote him: "do you really want it? it has been a busy day for me and I am tired to come and go to the bar to pick up things for everyone", his name was Daniel, and he was absurdly rude during our entire stay. For sure on December 31st, it is a busy time in Mexico, even tough it was only 15 tables and more than 20 waiters, anyway I never got my order refused by a waiter because he was tired. Front desk and concierge were useless, every time I asked for anything, they would come back with more problems than solution. I have been to several 5 stars hotel in the world, and this one would be at maximum a 3 stars hotel because of the worst service I have ever seen in Mexico.…

Date of stay: December 2019Trip type: Travelled as a couple

Mixed feelings

My wife and I have traveled world and stayed at variety of resorts and hotels. Casa Malca beach is one of the best in world. Service from local workers is outstanding . Friendly and always willing to help. Breakfast is incredible too. Rooms are spacious but spartan. These elements of the stay were world class. Few of the things that drop rating are as follows. We booked months in advance with rates that were based on small deposit but guaranteed with credit card. As date of our stay drew closer we received email indicating we must pay in full or lose our reservation. Wasn’t handled well but we complied. No appreciation for us paying in full extended. Maintenance issues with room. Our room 307 had significant plumbing issues from day we arrived. Shower and sink backed up within seconds. On our second day after quick shower water came gushing back up drain flooding room getting our luggage wet. We just stopped using shower last day to avoid potential flood as issue was never effectively addressed. We are well humored and went with this too but no recognition or apologies from front desk upon checking out. Food for lunch and dinner is expensive and not great. Far better heading to ARCA or Hartwood. Also important to realize Resort is at end of beach drive and is relatively dangerous walk to local restaurants due to narrow road and crazy drivers or taxi ride. Overall it’s beautiful resort and worth a stay but don’t think we will return based on our experience as many less expensive resorts surround Casa Malca . …

Date of stay: December 2019Trip type: Travelled as a couple

Disappointed world traveler

$650+ nightly room. Thousands spent at this resort. My fiancé and I were stopped on way out after already charged for our checkout. Halted for a dirty white bathroom towel!! Demand I pay $795 pesos ($30). Low quality towel may I add. Also a towel.... Something meant to clean our bodies with and ends up on room floor more than anything. Upgrade those, they suck, Not worth $30 even. Back to the point; Spent thousands at this hotel and they grind me for a damn $30 towel!?? I don’t care about the money. It’s about the principal. That $30 towel just cost them thousands from us ever returning or referring anyone. Dear management: was that white $30 towel really worth pissing off a guest as they walk out the door? That $30 towel cost you thousands. Throw it In bleach, wash it and boom, fixed. 🤷🏼 . I have worked in the marketing industry for 25 years. I know how important retention and service are for the hospitality industry. I am not an annoying guest that complains a about stupid thing things online. Rarely find any need to ever give a bad review. This was just over the top ridiculous and deserves a nice shout out. I’ve tracked 13 countries and 250+ days of travel this year alone. I am familiar with hotel policies and have been lucky enough to see the top resorts this world has to offer and most unique experiences of the 1%. Never once charged for anything like this. Incredibly disappointed. Great way to send off your guest. Take your $30. Won’t get anymore of our money.…

Date of stay: December 2019Trip type: Travelled as a couple

Dear guest, Thank you for your feedback. We apologize if you felt offended in anyway by our team, although it is important to mention that our Housekeeping and Front Desk staff were only following the Hotel policies. Casa Malca provides all of our guests with clean towels and they are in perfect conditions to be used during your stay and for that reason we expect the guests to treat them carefully. We are sorry if this situation caused you to be upset since it was not our intention. We hope to have the chance to welcome you again in the future and change your perspective about our services. Kindest regards,

True Description Of PARADISE

Stayed 4 nights in the Junior suite Thanksgiving weekend and it didn't disappoint! The room is amazing with high ceilings, really cool art, A comfortable bed and an AMAZING shower. If you are looking to party this isnt the place to be, however if you are looking for tranquility and a true paradise experience this is it. Jonathan at concierge went out of his way to make sure we got the best of Tulum and he was really great. I will never forget laying down on Cabanas late at night star glazing, truly breathtaking!

Date of stay: December 2019

Rooms

Service

Sleep Quality

Dear jabbay25, We are so glad to find out that you had an amazing stay in Casa Malca. Thank you so much for taking the time and sharing your thoughts and experience. We look forward to welcome you again soon! Kindest regards,

Beach paradise in Tulum

There's a lot to love about Casa Malca. There's also little things that just make you scratch your head. I would go back for sure...if I found a better rate. The property is gorgeous. Right on the beach, beautiful setting, super chic. And the art...it's what it's known for and it doesn't disappoint. We loved walking around the property and just checking it all out. My favorite was returning home at night after dinner and taking it all in, whether that is looking at the beautifully lit art or stargazing from the beach. It truly is gorgeous and a place you can go to recharge. For a luxury resort, and for what they charge (at least in the late November timeframe), I expected more. I would expect restaurant staff that attends to your needs versus you having to seek them out to get what you need. Same with the beach waitstaff. I would expect bikes that aren't ALL broken (save for two of them). I would expect rooms that had a dresser to put your clothes away, or in absence of that, a luggage rack. Or how about a blow dryer and basic amenity kit in the room? These seem like basic things for even a mid-tier hotel, yet they were lacking here. But that said, the staff overall was very friendly, and again, we had a great time. The location is great, towards the end of the strip but still accessible to it all via taxi, bike or long stroll. We just had higher expectations.…

Date of stay: November 2019

Rooms

Cleanliness

Service

Dear akirschner, Thank you for your review. We are happy to learn that you had a good stay in Casa Malca and will take all of your notes in consideration to keep improving and provide all of our guests with the best of our services. Best regards,

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I know that this hotel does day passes. I haven't been successful with using their contact feature on their website. Can someone please assist me and provide me with some information about this. What the hotel has to offer, what the day pass includes, how much (in MXN), etc. I will be traveling in a group of 10 and want to make arrangements ahead of time. Your help is much appreciated!

Try reaching out to them in Facebook. They seem to have better response rates there. I couldn’t tell you about costs because they vary depending on the season. Expect service with an attitude

Jr. garden view rooms, the ones on ground floor have walk outs with hammocks. Correct? Those on upper floor only have large windows, do the windows open wide at least? .. what a bummer one cannot walk out of the room to enjoy a balcony and open air in the privacy of your own space :( Is there a way to guarantee bottom floor room if we were to book? Thanks for your help!

Hi there. The garden view suite you are talking about may be further back on the property, in the jungle, away from the water. I looked on the website and saw that the Jr. Deluxe BEACHFRONT Suite appeared to have the walkout onto nearly the water’s edge, hammocks in front, view of the water... you have to be specific. I emailed and called to be certain that I booked the rooms I wanted. The upper suite’s windows DO slide all the way open. Good luck!

Show all answers

How fast is the internet in the hotel room? Are you able to stream Netflix HD (or can you get 10 mbs) via wifi or is it slow?

It is a 30mb connection, enough for streaming. When bad weather connection is sometime completely off

Hi, so is it 1500 pesos per person, or minimum 1500 for 2 people?

Now that its low season is there a minimum spend? Can you just go in for a few drinks??

I highly recommend to have breakfast or lunch at Casa Malca because the food, ambiance, service, and views are amazing. From there, you can speak to the manager on site and ask them if it’s okay to explore the premise, beach, or hang out at the pool. We spent over four hours soaking in the sun and ordering drinks and appetizers at the pool.

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123456…8

"Breakfast at Philosophy is the best I've ever had"

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"Get a room with an ocean view of possible."

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"First floor,ocean floor"

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"We liked our Oceanview Master Suite because it had beautiful views but you still had privacy of being one floor up from the ground floor."

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"Don't spend $800 a night... My room was nice but not worth $800. Perhaps I am too spoiled because I live in Miami Beach?"

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PRICE RANGE

€548 - €1,214 (Based on Average Rates for a Standard Room)

LOCATION

MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum

NUMBER OF ROOMS

41

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Frequently Asked Questions about Casa Malca

Which popular attractions are close to Casa Malca?

Nearby attractions include Mulata Tulum (1.2 km).

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What are some of the property amenities at Casa Malca?

Some of the more popular amenities offered include free wifi, free breakfast, and a pool.

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Which room amenities are available at Casa Malca?

Top room amenities include a minibar, air conditioning, and a refrigerator.

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What food & drink options are available at Casa Malca?

Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.

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Is parking available at Casa Malca?

Yes, free parking and secured parking are available to guests.

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What are some restaurants close to Casa Malca?

Conveniently located restaurants include Mexican Experience Tulum, Loco Tulum, and NÜ Tulum.

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Are there opportunities to exercise at Casa Malca?

Yes, guests have access to a pool and a sauna during their stay.

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Does Casa Malca have an airport shuttle?

Yes, Casa Malca offers an airport shuttle for guests. We recommend calling ahead to confirm details.

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Are any cleaning services offered at Casa Malca?

Yes, dry cleaning and laundry service are offered to guests.

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Which languages are spoken by the staff at Casa Malca?

The staff speaks multiple languages, including English and Spanish.

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Does Casa Malca have any great views?

Yes, guests often enjoy the ocean view available here.

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Casa Malca Hotel Reviews, Tulum

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