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Ana y Jose Charming Hotel & Spa

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#43 of 89 Hotels in Tulum
Certificate of Excellence
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1 room 2 adults 0 children
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Ana y Jose Charming Hotel & Spa
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566 Reviews from our TripAdvisor Community

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Showing 418: English reviews
Tel Aviv, Israel
Reviewed yesterday NEWvia mobile

Perfect location, wonderful staff, lovely room, gorgeous little pool! Breakfast was delicious! We came with another family and the setting was perfect for us. Friendly and helpful staff made our visit wonderful. We will be back!

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Thank SFrajnd
Reviewed 1 week ago via mobile

Charming beach hotel along the Tulum peninsula. Bumpy ride to get there and surprisingly enough a hardly visible sign for the hotel.We had an excellent room with view over the pool and on the beach. Fine white sand beach with a good beach service. Dinner at the hotel was excellent and the staff very welcoming.Although we are not all day...

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Thank Adrian H
Missouri
Reviewed 4 weeks ago

From the moment we arrived until we left we were extremely happy with our choice of this lovely hotel. We arrived and were escorted to our room with a brief rundown of the amenities. The grounds were beautiful and perfect. It was Christmas time and it felt both festive and tropical at the same time. Our room was perfect -...

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Helpful?
Thank eurotravelerMissouri
Tulum Resorts M... T, Guest Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Dear client, Thank your your review, your comments are very important for us to keep improving our facilities and service. We look forward to serving you again in the near future. Kind regards, Ana y José Charming Hotel and Spa

Reviewed 10 December 2016 via mobile

The whole reception area smells like sewage, which was great on arrival. It's a pretty expensive place and the rooms were lovely - stayed in a suite with plunge pool. The food is overpriced and pretty awful. The thing that really ruins the place is the staff, they are rude, petty and very unhelpful. Make sure you strike through the...

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3Thank Freddie K
Layton, Utah
Reviewed 21 November 2016 via mobile

This is a review of the restaurant within the Ana y Jose Charming Hotel & Spa. We were quickly seated and presented a menu. The server was quick and efficient. We were specifically searching for good fish tacos. The server gave us detailed information regarding our options. My wife chose corn tortillas and I chose flour. When the food was...

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Helpful?
Thank dhill1212
Tulum Resorts M... T, Guest Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Dear client, Thank your your review, your comments are very important for us to keep improving our facilities and service. We look forward to serving you again in the near future. Kind regards, Ana y José Charming Hotel and Spa

Reviewed 25 October 2016

I just got back from my trip to Tulum. Staying at Ana & Jose Hotel was by far one of the best decisions I have ever made. Everything was outstanding, the food, the amenities, the service, the spa - It was just perfect! My friends and I had a terrific time exploring Tulum and all its beautiful beaches. I highly...

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Thank Carlota M
Boston, Massachusetts, United States
Reviewed 25 October 2016 via mobile

Absolutely loved it! I went last week with some friends and it was incredible. Best place to relax and have a great time. The staff were incredibly nice to us and the food was delicious!! I definetely recommend it

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Thank Maria I
Santa Fe, New Mexico
Reviewed 30 September 2016

Wonderful Charming hotel. We stayed in a suite with french doors opening to the ocean. No TV, but did not miss at all. the service is wonderful. Great coffee..Food good, not great, but Im a chef so I'm overly critical. This hotel is very expensive, but in Tulum I don't think I would want to stay anywhere else. The beach...

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Helpful?
Thank myradalland
Tulum Resorts M... T, Guest Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Dear guest, Thank you very much for your kind comments, the happiness and the experience of our clients is our priority. We are glad that you chose Ana y José and hope to serve you again in the near future. Kind regards, Tulum Resorts

Reviewed 4 August 2016

Overall, we loved our stay, here are our pro's and cons: Pros: -Sweet rooms which thatched roofs - Pretty good restaurant on site (convenient!) -Service: The staff was great! Especially Roger; he made our stay truly special by offering us advice on where to go and what to see, and in a way that made it seem like he really...

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Helpful?
Thank Megan L
Tulum Resorts M... T, Guest Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Hello Megan, Thank you very much for your comments. Your happiness is our goal, we will use them to keep improving our services. We hope to serve you again in the near future. Regards, Tulum Resorts.

Reviewed 4 August 2016 via mobile

From the moment we walked in to the lobby, we fell in love with the place. The reception was great. Even though we were checking in late, the staff was prepared for us. After a painless check in, which we were grateful for after a long day of travelling, we were shown to our room, which totally exceeded our expectations....

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1Thank Monoflex
Tulum Resorts M... T, Guest Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Dear Guest, We greatly appreciate your comment, we will take this review under consideration for further improvements of our facilities. We hope to serve you again in the near future. Regards, Tulum Resorts

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Concierge
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Surrounded by lush, tropical vegetation amid the Mayan jungle, emerges Ana y Jose Charming Hotel & Spa © as one of the legendary lodging treats in Tulum, Mexico. Indulge yourself into a calmer pace of vacation where natural treasures await for you. Relax on the white sand beach, swim in the turquoise Caribbean Sea, and enjoy the warm ambiance of this unique hotel thought for people who know what they deserve. ... more   less 

Additional Information about Ana y Jose Charming Hotel & Spa

Address: Carretera Tulum Boca Paila Km 7, Tulum 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: €368 - €558 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ana y Jose Charming Hotel & Spa 3.5*
Number of rooms: 23
Reservation Options:
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Also Known As:
Ana y Jose Charming Hotel And Spa
Ana y Jose Charming Hotel Tulum
Hotel Style:
#15 Spa Hotel in Tulum
#25 Romantic Hotel in Tulum
#25 Family Hotel in Tulum
#28 On the Beach Hotel in Tulum
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Questions & Answers

Here's what travellers have asked, with answers from Ana y Jose Charming Hotel & Spa staff and other travellers.
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Questions? Get answers from Ana y Jose Charming Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a "garden view" and it overlooked the pool but you could also see the ocean.”
 of 5 bubbles eurotravelerMissouri, 18 Dec 2016 | Read review
“Ocean front rooms!”
 of 5 bubbles 76candicem, 12 Jul 2016 | Read review
“We had an ocean view, #2. Sliding glass main door which was difficult to lock and unlock but otherwise great!”
 of 5 bubbles muggie452, 14 Jun 2016 | Read review
“Check out the rooms with your own pool!”
 of 5 bubbles 853olgaa, 7 Jun 2016 | Read review
“Partial ocean views on the 2nd floor are the best!”
 of 5 bubbles nytraveller10a, 17 May 2016 | Read review
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