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Ana y Jose Charming Hotel & Spa

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#43 of 93 Hotels in Tulum
Certificate of Excellence
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1 room 2 adults 0 children
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Ana y Jose Charming Hotel & Spa
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591 Reviews from our TripAdvisor Community

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Reviewed 1 week ago

We love this resort. The staff is fabulous. Food and ambiance great. But on our second time back to Ana y jose, we had absolute horrible internet. The wifi access points towards the beach side of resort were absolute crap. We had a very difficult time communicating with relatives and work. We often had to sign into wifi at restaurants...

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Helpful?
Thank Thomas L
Tulum Resorts M... T, Guest Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Hello, Thank you for your review, we are happy that you enjoyed your stay and we look forward to serving you again. Regards, Tulum Resorts

Dowling, Ontario
Reviewed 2 weeks ago

This is an upscale hotel that offers oversized rooms, beachside bar & restaurant. The beach itself is worth a visit. The staff couldn't have been more helpful. Landscaping is fantastic & the small pool is well maintained. Great food is offered at the restaurant.

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Helpful?
Thank Diego118
Tulum Resorts M... T, Guest Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Hello, Thank you for your review, we are happy that you enjoyed your stay and we look forward to serving you again. Regards, Tulum Resorts

Cancun, Mexico
Reviewed 2 weeks ago via mobile

My wife and I just had our 4th stay at this hotel and charming it is indeed. Thanks to Rene who always looks after us and his staff of professionals, our return visit was nothing other then stellar. An honorable mention goes out to the food and beverage team of Felix, Roberto, Gerson, Miguel and all the rest of the...

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Helpful?
Thank wiljor
Tulum Resorts M... T, Guest Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Hello, Thank you for your review, we are happy that you enjoyed your stay and we look forward to serving you again. Regards, Tulum Resorts

Spring Valley Lake, California
Reviewed 4 weeks ago

We stayed 6 wonderful nights at Ana y Jose and had the pleasure of being in their Deseo suite, which was fantastic! My wife and I have stayed all over Mexico and look for boutique hotels, primarily with lower room counts to avoid highly crowded and touristy areas. Two other places to note offer some comparison would be Playa Viva...

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Helpful?
Thank scottkearns
Tulum Resorts M... T, Guest Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Hello, Thank you for your review, we are happy that you enjoyed your stay and we look forward to serving you again. Regards, Tulum Resorts

Eau Claire, Wisconsin
Reviewed 5 weeks ago via mobile

My family of two adults and one teenager stayed at Ana y Jose for five nights for Spring Break. The grounds are so beautiful! The beach and pool areas are well maintained. Casual and not pretentious. We were in the Agua de Mar room. It was a very nice and comfortable room with a small pool and patio area. We...

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Helpful?
3Thank Jennifer M
Tulum Resorts M... T, Guest Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Hello, Thank you for your review, we are happy that you enjoyed your stay and we look forward to serving you again. Regards, Tulum Resorts

Seattle, Washington
Reviewed 21 March 2017

My husband and I stayed Ana y Jose and thought it was the best place in Tulum! Since we booked without a lot of notice, we took the only room available which was a garden view room called Carpentieria. The room was beautiful and best of all had it's own private pool. It was quiet at night and that's all...

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1Thank Jeannette431
Tulum Resorts M... T, Guest Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Hello, Thank you for your review, we are happy that you enjoyed your stay and we look forward to serving you again. Regards, Tulum Resorts

Reviewed 19 March 2017

I stayed at Ana y Jose with 3 girlfriends for a week and it was absolute heaven! The property is pristine and quaint and the rooms are clean and very conveniently located near the beach or pool. The food is fantastic and the fresh juices were amazing as was the huge fresh seafood platter that we had twice for dinner...

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Helpful?
Thank Maggie B
Tulum Resorts M... T, Guest Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Hello, Thank you for your review, we are happy that you enjoyed your stay and we look forward to serving you again. Regards, Tulum Resorts

Haltwhistle, United Kingdom
Reviewed 18 March 2017

We came here for a meal one evening. It was quiet with only a few guests around. We were given a fruity drink at the entrance gate which was a nice touch. My partner and I both had fish as the main course. I chose the grouper with vegetables. It was well cooked and we had some nice warm bread...

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Helpful?
Thank Joblue32
Tulum Resorts M... T, Guest Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Dear Client, Thank you for your review. We are happy you enjoyed our restaurant and will take your comments under consideration to better improve our service. Regards Tulum Resorts

Reviewed 14 March 2017

I went to Tulum with a friend the end of January 2017 and it is much more like Belize than Mexico, which I absolutely love. The Ana y Jose hotel is exactly as the name states, charming. It is well maintained with good sized rooms (small bathroom) and a small pool. The real benefit is the private beach area which...

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Helpful?
Thank Chi_MM_Jetsetter
Tulum Resorts M... T, Front Office Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Dear Client, Thank you for your review. We will take your comments under consideration to better improve our service. Regards Tulum Resorts

Houston, Texas
Reviewed 9 March 2017 via mobile

Everything was perfect, the staff, the room, the views. I wish I was there now! We brought my 7month old baby and the hotel was very accommodating. The staff could not have been more pleasant. I will say that the pool was small but it didn't matter bc there were plenty of beach chairs.

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Helpful?
Thank JSSC1985
Tulum Resorts M... T, Guest Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Hello, Thank you for your review, we are happy that you enjoyed your stay and we look forward to serving you again. Regards, Tulum Resorts

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Surrounded by lush, tropical vegetation amid the Mayan jungle, emerges Ana y Jose Charming Hotel & Spa © as one of the legendary lodging treats in Tulum, Mexico. Indulge yourself into a calmer pace of vacation where natural treasures await for you. Relax on the white sand beach, swim in the turquoise Caribbean Sea, and enjoy the warm ambiance of this unique hotel thought for people who know what they deserve. ... more   less 

Additional Information about Ana y Jose Charming Hotel & Spa

Address: Carretera Tulum Boca Paila Km 7, Tulum 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: €295 - €448 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ana y Jose Charming Hotel & Spa 3.5*
Number of rooms: 23
Reservation Options:
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Also Known As:
Ana y Jose Charming Hotel And Spa
Ana y Jose Charming Hotel Tulum
Hotel Style:
#16 Spa Hotel in Tulum
#25 Romantic Hotel in Tulum
#25 Family Hotel in Tulum
#29 On the Beach Hotel in Tulum
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Questions & Answers

Here's what travellers have asked, with answers from Ana y Jose Charming Hotel & Spa staff and other travellers.
33 questions
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Saint Louis, Missouri
Union City, California
Sturbridge, Massachusetts
over a year ago
Dallas, Texas

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Questions? Get answers from Ana y Jose Charming Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to stay ocean front and get a Cabana.”
scottkearns, 26 Mar 2017 | Read review
“All rooms are really perfect and close to the pool and beach!”
746maggieb, 19 Mar 2017 | Read review
“Amanecer and Las Brisas have incredible ocean views and are worth the additional price.”
Ajr484, 8 Mar 2017 | Read review
“We had a "garden view" and it overlooked the pool but you could also see the ocean.”
eurotravelerMissouri, 18 Dec 2016 | Read review
“Ocean front rooms!”
76candicem, 12 Jul 2016 | Read review
5 of 5