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PavoReal Beach Resort Tulum

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#28 of 90 Hotels in Tulum
Certificate of Excellence
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1 room 2 adults 0 children
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PavoReal Beach Resort Tulum
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836 Reviews from our TripAdvisor Community

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Showing 151: English reviews
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Santa Rosa, California
Reviewed 1 week ago via mobile

This was our second stay All was wonderful. Staff rooms beach all above average I also had a massage , the best one ever. They also have diving my husband did a few times. I would go back in a heartbeat. Best ever

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Helpful?
Thank Tammy H
Jersey City, New Jersey
Reviewed 1 week ago

Let me start with positives first: 1. The beach next to resort is superb. Very well maintained/clean and beautiful sand 2. Plenty of beach chairs 3. Nice swimming pools 4. Staff is very friendly. Especially met the people from group "Villagi Bravo". It is Italian group (many Italians visit this resort) - The whole team of Viallagi Bravo was fantastic....

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1Thank abhilim
preston, lancashire
Reviewed 3 weeks ago

Highly recommended lovely hotel staff very friendly all facilities very assessable. food plentiful separate Mexican restaurant and snack bar where you could eat at. Any problems dealt with quickly and efficiently night time entertainment was excellent all ages catered for. Beach was patrolled with security at night which was reassuring So clean everywhere you went would recommend

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Thank 430JEANNIE56
Reviewed 4 weeks ago via mobile

We stayed 4 nights in early December (not crowded, off season) in this small beautiful all-inclusive resort. We had a rental car to do a 17 day drive trip. Went to Tulum ruins but otherwise stayed put to enjoy the amenities and beauty (private beach (a bit hard on the feet getting in), calm water, pools, water front room, the...

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Helpful?
Thank MaddyUS
Anna_Rita_Nicoletti, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum, responded to this review

Dear Maddy Us, We would like to thanking you for this great review! We appreciate your story-telling about this short stay by us. Any suggestion is very important to us and, referring to the loud music, we can assure that we’ve already asked to the crew to keep it down. For the next time we can suggest to lie down...

Reviewed 1 January 2017 via mobile

After staying in a beautiful Airbnb in downtown Tulum for 3 nights, we wanted to spend a night on the beach and thought New Years was perfect. After much agonizing, we settled on PavoReal (which seemed the best of limited available options). Pros: The beach is gorgeous and there are plenty of beach chairs and cabanas for the taking. Spending...

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1Thank JadoreNewYork
Matteo_Musazzi, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum, responded to this review

Mrs Jadore, We would like to thanking you for being our guest and we’re very sorry for some minor inconveniences like the glass or the WiFi failure. For any need during your stay, our team is around the clock at your disposal. You’ve just to check for any help at the reception desk. We are in agreement with you when...

New York City, New York
Reviewed 1 January 2017 via mobile

3.5/5 overall. Had an overall nice stay at this hotel. It's a great resort for last minute booking, but next time we may stay elsewhere. My husband liked the food, I thought it was average. However, few things to note: Pros: Great private beach to enjoy, was a better beach than in Tulum, if you don't like crowded beaches. 5...

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3Thank patshineon
Matteo_Musazzi, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum, responded to this review

Mr Patshineon, Thank you so much for this review and for any suggestion given to improve our standard of touristic welcoming. We can say that the PavoReal is not so far from any attraction in this area, starting from the Mayan ruines of Tulum. It needs a car or a “collectivo” to go exploring the entire area of Mayan Empire...

New York City, New York
Reviewed 30 December 2016 via mobile

I don't recall the last time I hated a place so much and that includes a hotel with bedbugs in Thailand. The feeling of being nickel and dimed or cheated (not provided what you booked) is one that can ruin a vacation. I'm not sure who is worse this hotel or hotels.com lack of customer service and resolution management. Booked...

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11Thank Niki A
Matteo_Musazzi, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum, responded to this review

Mrs. Niki, Yes a mistake was made. We think you made a wrong reservation because your needs are for different type of offer, maybe from a big, impersonal, with thousands of rooms, Hotel. Anything you’re telling is not true, we’re sorry. You made a reservation by hotels.com, reserving a standard room, Ocean view. We gave you a standard room Ocean...

Mexico City, Mexico
Reviewed 22 December 2016

The PavoReal Hotel is an excellent option to stay in Tulum. This hotel is a little bit far from Tulum town, but if you are looking to rest and take some sun, it's the perfect spot. They have a lot of ocean front rooms, some are literally 10 steps to the beach and in those 10 steps you will find...

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1Thank and_df
Matteo_Musazzi, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum, responded to this review

Mr And, Thank you, both for your review and for being our Guest. Especially, we appreciate this short story, ‘cos it really grasped the essence of our way of welcome. Thank you, we’re waiting for you next time.

York, PA
Reviewed 19 December 2016 via mobile

Took a solo trip to Tulum, this hotel is small which I like. This morning I had the beach to myself for an hour. I am the only American here currently. Most of the staff speaks a little English some better than others, which is ok, my Spanish is pretty bad so the fact that they try is wonderful. Most...

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2Thank forkrisf
Matteo_Musazzi, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum, responded to this review

Mr. Forkrisf Thank you, first of all for your patience. Hope someone arrived. We’re very sorry for this mix-up. The General Manager will take care to settle this problem. We’d just like to say that our staff is around the clock at your disposal for any need. We appreciate so much your review and your words about the Resort. Thank...

India
Reviewed 15 December 2016

The resort was good value for money. It sits on a nice beach where we went walking & swimming as often as we could. The resort is a good distance away from the town, so we spent more time in the property itself. The rooms & decorations are highly colourful! Wi-fi is available only on payment except in the lobby....

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1Thank poonamc2010
Matteo_Musazzi, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum, responded to this review

Mr Poonamc, We would like to thanking you for this pretty review and for being our precious guest. We feel good with this review, ‘cos it fits in very well with our way to welcome and hospitality style. You were in Mexico where colors, sun, sea and nature tell the story of Mayan heritage. Thank you so much and, please...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Free Parking
  • Bar/Lounge
  • Restaurant
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Breakfast included
  • Concierge
Official Description (provided by the hotel)
The PavoReal Beach Resort Tulum which has been very recently renovated and restructured (during Summer 2012) is located in the wonderful Riviera Maya, only few km North of Tulum's archeological site, surrounded by the typical luxuriant Tropics vegetation. ... more   less 

Additional Information about PavoReal Beach Resort Tulum

Address: Carretera Federal Cancun-Tulum, km 237 | Tankah III, Tulum 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: €182 - €311 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — PavoReal Beach Resort Tulum 3.5*
Number of rooms: 110
Reservation Options:
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Hotel Style:
#20 Family Hotel in Tulum
#21 On the Beach Hotel in Tulum
#27 Romantic Hotel in Tulum
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Questions & Answers

Here's what travellers have asked, with answers from PavoReal Beach Resort Tulum staff and other travellers.
115 questions
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Vernon, Canada
over a year ago
over a year ago
Sydney, Australia
Bluffton, Alberta, Canada

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Questions? Get answers from PavoReal Beach Resort Tulum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most of the rooms are sea facing, try to choose second level rooms as they offer more privacy than ground level rooms”
 of 5 bubbles abhilim, 12 Feb 2017 | Read review
“Had a room on the beach very safe very clean was sad to leave”
 of 5 bubbles 430JEANNIE56, 3 Feb 2017 | Read review
“Ocean front lower room with direct door to the beach. Also the left side rooms (view from the front desk) are quieter.”
 of 5 bubbles and_df, 22 Dec 2016 | Read review
“Rooms near the beach/bar area are going to be loud throughout the day. Keep in mind...”
 of 5 bubbles BetaniaTravels, 2 Nov 2016 | Read review
“Upper-floor rooms have nice view of the ocean.”
 of 5 bubbles jonf279, 27 Apr 2016 | Read review
5 of 5