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PavoReal Beach Resort Tulum

1,463 reviews
#60 of 147 Hotels in Tulum
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Carretera Federal Cancun-Tulum, km 237 Tankah III, Tulum 77780 Mexico
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Traveller (2410)
Pool & Beach (504)
Room & Suite (367)

About

4.0
Very good
1,463 reviews
Location
Cleanliness
Service
Value
The PavoReal Beach Resort Tulum which has been very recently renovated and restructured (during Summer 2012) is located in the wonderful Riviera Maya, only few km North of Tulum's archeological site, surrounded by the typical luxuriant Tropics vegetation.
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Full view
Property amenities
Free parking
Free internet
Pool
Free breakfast
Beach
Entertainment staff
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Paid wifi
Paid internet
Internet
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Evening entertainment
Karaoke
Kids club
Free airport transportation
Banquet room
Rooftop terrace
Concierge
Gift shop
Sun umbrellas
Dry cleaning
Laundry service
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Room features
Private beach
Housekeeping
Private balcony
Safe
Flatscreen TV
Room types
Ocean view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Family
1,463Reviews291Q+A54Room tips

Reviews

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Popular mentions
Bad experience!!!
Bad, bad, bad !!! The team doesn’t seem to like serving people, they have really bad attitude if you call the receptions, in the dining room, cleaners, bartender etc.. looks like that doing big favor to actually do something for you which is their job. Rooms dirty, plate of food was taking from the room and placed outside our room door by the stuff and left there for 3 days. Beach towel hasn’t been given easily, we needed to sign for them. For the amount we payed we expected to be in a place that will makes us enjoying and relax but it was exactly the opposite, in every single aspect they cause anger. We never understood the concept, it’s literally like a self-service place. Better to find other place.
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Date of stay: January 2020Trip type: Travelled with family
Response from Anna_Rita_NCRM, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum
Responded 5 days ago
Mr o Mrs Gilad B, Here you are with your promised bad review! And here we are! We’re ready for any answer, even if it’ll be wasted time. We can’t understand what was wrong. Let us tell that staff must not “serve”; anyone here is professionally trained to “take care” of any guest. Our staff is well known for his warmness and careful hospitality by all who have visited the PavoReal Beach Resort Tulum. For beach towels, a signed receipt is required, why not? It’s normal, and it is just as a reminder not to lose some towels. Anyone like You can choose what’s better for himself, other place, other price, other location, not our Hotel: PavoReal Beach Resort Tulum is sincerely well appreciated by any guest who has well read any tip before booking. Best wishes The management and staff PavoReal Beach Resort Tulum
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Beautiful, warm, and welcoming
I stayed here for two days with my mother and brother. I found the reception a very welcoming one. beautiful decor and great food. The property is over a long beach overlooking the Caribbean Sea. The amenities are pretty good and the food excellent. I recommend it very strongly.
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Date of stay: December 2019
Value
Rooms
Service
Room Tip: The rooms near the beach offer fantastic views.
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Response from Anna_Rita_NCRM, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum
Responded 4 days ago
Mr Indrani123 Our best thank you for this review. In just two days You were able to appreciate our warm hospitality. Again thank you and hope see you soon. Best regards The Staff and Management PavoReal Beach Resort Tulum
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Great external infrastructure, recreation crew isolates Italian from others
My family and I really enjoyed our 4 days at the Pavoreal, however there were some negative aspects, such as: - Recreation crew simply ignored us the 4 days when stopping by each guest to invite for whatever they planned for that day. They literally looked the other side when saw the non-Italian people. We felt bad for it. - No activities for child. Not once we saw the kids area open. - No food, fruit, coffee available between lunch and dinner, which is a very negative aspect for family with small kids - The room was small, not very clean, our shower was not working properly and either too hot or too cold. We could hear the guests next door talking like we were in the same room. Luckily there are more positive aspects which would make me come back: - Great external infrastructure - Clean large pools for adults and kids - Beatufiful beach, full of chairs to rest and enjoy the nice view - Great food and nice staff at the restaurant - Close to nice places to visit such as the Archeological Zone, Grand Cenote, Casa Cenote I would recommend as a nice and non-expensive alternative in Tulum area…
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Date of stay: December 2019Trip type: Travelled with family
Response from Anna_Rita_NCRM, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum
Responded 3 weeks ago
Mr. Ayrton R, Our best thanks for your review and suggestions. We appreciate you loved our “great external infrastructure”, as well as “clean large pools for adults and kids” and “beautiful beach, full of chairs”. We can read with pleasure that you also liked our great food and nice staff at the restaurant, as well as our location, which makes it perfect as a base for trips into the surrounding unspoilt nature and to visit the Mayan Archeological sites. Food, fruit and coffee are available between lunch and dinner, when you buy the all inclusive service, not in full board, half board or bed and breakfast accommodation. Any request can be easily solved at the front desk. Also thank you for your suggestion about entertainment staff and kids activities: it will be our utmost care working to improve our services to make the stay more enjoyable to each one of our precious guest. And again thanks a lot for recommend our PavoReal Tulum as a nice place to stay in Tulum. Greetings PavoReal Beach Resort Tulum
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Beautiful place for holidays
I was a bit worried booking this hotel after reading some negative reviews, and from my experience, it's the negative reviews you can trust the most, thankfully not this time! Hotel is so beautiful, room was comfortable, I loved all the different colours of the bungalows, the location is good, you can either take a taxi or walk 5 min to the main road and take a cheap collectivo. Beach is really large, no issued finding a beach chair, you could choose to seat close to the bar with music, but if you wanted a quiet time, you could move further and it was quiet. People were really nice, I am a vegan so I am always struggling to find a food, but people from a restaurant were really helpful and patient, showing me what I can eat. Definitely the place I would love to come back to for longer…
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Date of stay: November 2019
Response from Anna_Rita_NCRM, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum
Responded 23 Nov 2019
Mrs Ihriel1 Thank you so much for this review, we could not ask for better! About bad reviews, sometime we meet people who in life, do nothing but complain, about everything. Thanks for appreciating our staff at the restaurant and their taking care of guests needs. With great pleasure we await for you, anytime you want be back! Thank you so much, Bye for now, PavoReal Beach Resort
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2 day stay
Nice beach resort, good service. Not too big which is nice. Mostly Italian orientated with Italian animation team. Food is ok, lots of choice, fruit, vegetables. Room is pretty with good bathroom. Swimming pool is nice but music far too loud, day and night. Difficult to have a normal conversation. Unfortunately no sea swimming due to sargassum but beach beds are good. Wifi is only accessible in the lobby area and extremely slow. All round wifi access can be bought (MXP 500). Which for this type of resort is of course ridiculous. Overall good 2 day stay, booked online.
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Date of stay: August 2019
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123456…42
What is your website address?
Good morning! Our website is pavorealtulum com. Thanks for surfing.
0 votes
Hello, can we use your pool area if we have lunch at your restaurant? Thanks!
Hello! Yes you can!
0 votes
Hello, can we use your pool area if we have lunch at your restaurant? Thanks!
Hello, do you provide transportation from Cancun airport?
Transportation can be arranged through private companies run by Americans.
1 vote
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How far are the mayan ruins from the hotel?
Hi, the ruins are 6km far from the Hotel
1 vote
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123456…59
"The rooms near the beach offer fantastic views."
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"All rooms are wonderful!!"
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"No optes por este hotel"
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"not a tip but they have different rates for which room you would like"
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"There are 2-story cabanas near the noisy bar or a room farther away that is a solid building with hammocks on the first floor."
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123456…11
PRICE RANGE
€143 - €316 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
110
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Frequently Asked Questions about PavoReal Beach Resort Tulum
Which popular attractions are close to PavoReal Beach Resort Tulum?
Nearby attractions include Tulum Archaeological Site (6.0 km), Tulum Tower (6.3 km), and Cenotes Sac Actun (5.7 km).
See all nearby attractions.
What are some of the property amenities at PavoReal Beach Resort Tulum?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
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What food & drink options are available at PavoReal Beach Resort Tulum?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
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Is parking available at PavoReal Beach Resort Tulum?
Yes, free parking is available to guests.
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What are some restaurants close to PavoReal Beach Resort Tulum?
Conveniently located restaurants include La Coqueta, Cetli, and Oscar & Lalo.
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Are there opportunities to exercise at PavoReal Beach Resort Tulum?
Yes, guests have access to a pool during their stay.
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Does PavoReal Beach Resort Tulum have an airport shuttle?
Yes, PavoReal Beach Resort Tulum offers an airport shuttle for guests. We recommend calling ahead to confirm details.
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Are any cleaning services offered at PavoReal Beach Resort Tulum?
Yes, dry cleaning and laundry service are offered to guests.
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Does PavoReal Beach Resort Tulum have any great views?
Yes, guests often enjoy the ocean view available here.
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Is PavoReal Beach Resort Tulum accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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