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PavoReal Beach Resort Tulum

Carretera Federal Cancun-Tulum, km 237 Tankah III, Tulum 77780 Mexico
Overview
Carretera Federal Cancun-Tulum, km 237 Tankah III, Tulum 77780 Mexico See on map
AMENITIES
Wifi
Free Parking
Breakfast included
Beachfront
Pool
Restaurant
Suites
3.5 Star accommodation
About
Description
The PavoReal Beach Resort Tulum which has been very recently renovated and restructured (during Summer 2012) is located in the wonderful Riviera Maya, only few km North of Tulum's archeological site, surrounded More by the typical luxuriant Tropics vegetation. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Beachfront
Pool
Free Parking
Bar/Lounge
Restaurant
Breakfast included
Babysitting
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Laundry Service
Multilingual Staff
Outdoor pool
Wheelchair Access
Room Service
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Family
,
Romantic
,
On the Beach
Room types
Suites
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Family
,
Romantic
,
On the Beach
Room types
Suites
Number of rooms
110
Price range
US$124 - US$482 (Based on Average Rates for a Standard Room)
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Nearby
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Oscar & Lalo
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Nearby AttractionsSee all 286 nearby attractions
Ruins of Tulum
27,055 reviews
6.07 km away
Sac Actun
1,413 reviews
6.52 km away
LabnaHa Cenotes & Eco Park
685 reviews
2.81 km away
Parque De Cenotes Yax-Muul
133 reviews
3.46 km away
Reviews & more
1,300Reviews
2,357Photos
250Q+A
51Room tips
Traveller rating
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  • 127
  • 55
  • 65
Time of year
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  • English
Show reviews that mention
Everything was ok except when you arrive they tell you you have to pay a supplement for the drinks and they only serve drinks in one place of the hotel.
The room was regular with a small bathroom and with an empty minibar but with a nice view. The employees where courteous and po
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Response from Anna_Rita_Nicoletti, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum
Responded 3 Oct 2018
Miss Chowigg, We’d like to begin our answer thanking you for choosing our services. The price you paid depends by which formula you bought: any drink not served during the meals is not included if you bought the Full Board accommodation. On the other hand, the All inclusive Formula includes drinks along the day and night at the bars and restaurant. We’re thinking that your reservation was for a Full Board Accommodation and once you get here you asked for “All Inclusive”. Thanks a lot for appreciating our staff. Cordially The Staff and Managers PavoReal Beach Resort Tulum
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Hi was my first time at tulum with my family my kids 14,3 and 5 they enjoyed the beach , the food and snack was very good . Thank you the chefs I really enjoyed to eat all kind the spaghetti my favorite and risotto.👍👌Always the waitresses give you the best smile Irene and the
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Response from Anna_Rita_Nicoletti, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum
Responded 11 Sep 2018
Mr Journey554489, Thanks a lot for your review and for your suggestion. For sure we’ll take note of this. Mexico mood is part of us, it is inherent in anyone and anything at the PavoReal. Our best thanks to all of you. Best regards The staff and manager PavoReal Beach Resort Tulum
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Entire first floor smells like sewer. Loud AC, hard as rock, short (I'm 5'4" my feet hung off) mattresses with a sheet on bottom and sheet as blanket. Food is inedible. One buffet area some pasta, mushy fried food selection, fruit and flat sodas. There is a Mexican restaurant, it
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Response from Anna_Rita_Nicoletti, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum
Responded 12 Jul 2018
Mr tbcbbffl, We’re going to tell the true history on this review: you booked a not refundable stay for a garden view room. At you arrival you didn’t like the room, so that, the front desk guy suggested a free upgrade in a superior room. Your answer was once again “no”. So, patiently the front desk guy upgraded you in a Junior Suite. Each one can choose a not refundable or a standard rate reservation, free to prefer the first option at a cheaper price or the second option at a refundable standard price. So you’ve chosen the cheaper rate for the cheaper room. No smell, no noise and a regular mattress are the real tips of our rooms. The true story goes on with the “false review” : you are the one who threatened to write the worst of the reviews if we hadn’t refunded a part of your stay! You sent us an email threatening the bad, this bad review. We’re very sorry for you Sir, but each one of our guests appreciate our food, our rooms, our services and our staff. And the only night you stayed by us was certainly insufficient to judge any kind of service, just to be clear. And P.S.: the Mexican Restaurant is open by a reservation and you didn’t it. Best regards The management PavoReal Beach Resort Tulum
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+6
The hotel grounds, food, and staff were wonderful. The location is great for tours and Pepe from the dive shop was very accommodating with helping organize these. If going into the town of Tulum, use the colectivo (van service) as it is far cheaper than taxis. Souvenirs are much
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Response from Anna_Rita_Nicoletti, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum
Responded 21 Jul 2018
Mr Patrick P “Thank you” just doesn’t seem like enough to say thanks for this review! Your suggestions were, and are, precious to us to improve our quality of services and hospitality. We’re pleased to endorse your feelings on the seaweed: it’s a natural thing that is happening in the area now, it’s absolutely unpredictably. We love Mexico and we appreciate the beauty, and the few blemish, of the nature: the jungle, the Mayans, the ruins, the food and special tequila drinks. Best regards The staff and management PavoReal Beach Resort Tulum
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We loved our 3 days at Pavoreal! The staff was great and the food was amazing! For only $15 a person a day you get the all inclusive meal and drink plan. I usually don't like buffets, but I thought this food was really good. The drinks not so good, but for $15 what do you exp
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Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Business Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorPavoReal Beach Resort Tulum
The Standard Room at the PavoReal Beach Resort Tulum
Professional photo exclusively commissioned by TripAdvisorPavoReal Beach Resort Tulum
The Junior Suite at the PavoReal Beach Resort Tulum
Photo provided by managementPavoReal Beach Resort Tulum
Vista dalla camera
Previous
Hello, can we use your pool area if we have lunch at your restaurant? Thanks!
Hello! Yes you can!
0 votes
Hello, can we use your pool area if we have lunch at your restaurant? Thanks!
Hello, do you provide transportation from Cancun airport?
Transportation can be arranged through private companies run by Americans.
1 vote
Show all answers
How far are the mayan ruins from the hotel?
Hi, the ruins are 6km far from the Hotel
1 vote
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Do the men have to wear long pants to the restaurant?
No, it's very casual all through the resort.
0 votes
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Previous
"not a tip but they have different rates for which room you would like"
"There are 2-story cabanas near the noisy bar or a room farther away that is a solid building with hammocks on the first floor."
"There were rooms on the beach and some that weren't although they were only 90 seconds from the beach."
"NEVER stay here"
"Beach Front"
Previous
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