Truly an enchanting experience. This boutique is perfectly located, as it is down toward the end of the main street with most of the restaurants--close enough for an easy walk, yet JUST far enough out of the epicenter of activity to be quiet and intimate. Perfect for couples or those seeking to unplug somewhere quiet. Much more intimate than some of the other beach hotels in the area, which had more of a party vibe. To state the obvious, the property and individual units are beautiful and the private beach is lovely. Food is lovely--both the menu items and the included breakfasts, which you can take anywhere, including a beautiful outdoor covered patio overlooking the beach and ocean. Stunning views and setting. What is most underrated about Encantada, though, is the staff. Extremely friendly, diligent, and focused on making one's experience complete. As just one of many examples: I like to start the day promptly at 7am with black coffee and read on the porch. After only 1 day, the staff had noted my habits and schedule and proactively had a cup of coffee waiting for me at 7am the next day, out on the porch. (We could draw many other examples of this high attentiveness; not quite like anywhere we’ve stayed, in that regard.) What’s also great is that the team at the front desk acts as a central point of contact for everything you need—restaurant reservation, a room service order, or anything else. The rooms themselves are spacious, extremely elegant, and yet retain a local jungle vibe—far from the somewhat sterile feel of many high-end luxury hotels. Really can’t say enough good things. If I were pressed to find a suggestion for improvement, it’d be very difficult, but perhaps I’d highlight the boxed lunches that are offered if you’re checking out on your final day before breakfast and cannot eat on premises—could be larger and a bit more road-friendly (e.g., perhaps pre-cut fruit instead of a whole, unwashed piece of fruit.) I mention this only because just about everything about our stay was perfect and if I don’t offer ANY balance, no one will take this review seriously! Very hard for me to imagine not loving one’s experience at Encantada. We hope and plan to return.…
Encantada lives up to all fo the wonderful reviews. We stayed in Luna and had a view of the ocean. The bed was sooo comfortable. The beach is beautiful. The breakfast is delicious. We did two different spa treatments: the clay mud wrap and lavender oil massage which were phenomenal. Best of all is the service and the staff. Everyone was so helpful, always available to answer questions and overall just wonderful humans. I can’t wait to visit again.
My husband and I had a honeymoon trip, and it's great that we chose Encantada during 12 nights! Amazing place where everything was perfect - room, service, friendly staff, beach and food.There is no better place to be in Tulum. The hotel is truly calm and authentic - there is no extraneous noise, you feel at home and cannot believe that everything that happens to you here is true. It's amazing that the staff knows you by name, treats you like you are old good friends - we have never felt so comfortable on any vacation. We would like to say a special thank you to Eloisa, Fanny and Alfredo - it's perfect team who make Encantada is real paradise :) Hope to come back again <3
What a beautiful hotel, excellent service, gorgeous view, extremely clean with very friendly staff. We made friends with everyone. The food was exquisite. By the time we were down stairs, our table and food was already ready. All you had to do was text them what you liked. They made it all so very easy. One of the best places I've stayed.
Relaxing Hideaway for my wife and I. This was our first time in Tulum and could not have chosen a better resort to stay at. The service is excellent, warm, and welcoming. We felt like they got to know us personally. The room was romantic with an unforgettable view of the ocean which we enjoyed waking up to each morning. The staff catered to our every need and arranged our excursions, spa service including a couple massage on the beach in a private tent, and our private transportation to the airport. If you are seeking a romantic setting with luxurious accommodations look no further.