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Encantada Tulum

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Carretera Tulum-Bocapaila KM 8.7 Zona Hotelera, Tulum 77780 Mexico
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Traveller (736)
360
Panoramas (6)
Room & Suite (283)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.

About

#2 of 197 hotels in Tulum
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Our luxuriously appointed, rustic Tulum cabanas sit on a secluded stretch of white, powder-fine sand where one can enjoy the view from your private deck, steps away from the crystal clear Caribbean waters. Up and down the coastline you will find a natural peacefulness, gentle breezes and the hypnotic sounds of waves crashing against the sand, all in the simple tranquility of Tulum.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Beach
Bicycle rental
Airport transportation
Spa
Concierge
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Bicycles available
Snorkelling
Couples massage
Foot massage
Full body massage
Head massage
Massage
Mosquito net
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
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Room features
Bathrobes
Private beach
Private balcony
Safe
Bottled water
Bath / shower
Complimentary toiletries
Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL STYLE
Boutique
Hidden Gem
Languages Spoken
English, Spanish

Location

Full view
52Somewhat walkable
Grade: 52 out of 100
27Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
732Reviews65Q+A100Room tips
Traveller rating
  • 677
  • 36
  • 13
  • 3
  • 3
Time of year
Traveller type
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Popular mentions
MRT1231 wrote a review 7 Jun
Boston, Massachusetts6 contributions3 helpful votes
Truly an enchanting experience. This boutique is perfectly located, as it is down toward the end of the main street with most of the restaurants--close enough for an easy walk, yet JUST far enough out of the epicenter of activity to be quiet and intimate. Perfect for couples or those seeking to unplug somewhere quiet. Much more intimate than some of the other beach hotels in the area, which had more of a party vibe. To state the obvious, the property and individual units are beautiful and the private beach is lovely. Food is lovely--both the menu items and the included breakfasts, which you can take anywhere, including a beautiful outdoor covered patio overlooking the beach and ocean. Stunning views and setting. What is most underrated about Encantada, though, is the staff. Extremely friendly, diligent, and focused on making one's experience complete. As just one of many examples: I like to start the day promptly at 7am with black coffee and read on the porch. After only 1 day, the staff had noted my habits and schedule and proactively had a cup of coffee waiting for me at 7am the next day, out on the porch. (We could draw many other examples of this high attentiveness; not quite like anywhere we’ve stayed, in that regard.) What’s also great is that the team at the front desk acts as a central point of contact for everything you need—restaurant reservation, a room service order, or anything else. The rooms themselves are spacious, extremely elegant, and yet retain a local jungle vibe—far from the somewhat sterile feel of many high-end luxury hotels. Really can’t say enough good things. If I were pressed to find a suggestion for improvement, it’d be very difficult, but perhaps I’d highlight the boxed lunches that are offered if you’re checking out on your final day before breakfast and cannot eat on premises—could be larger and a bit more road-friendly (e.g., perhaps pre-cut fruit instead of a whole, unwashed piece of fruit.) I mention this only because just about everything about our stay was perfect and if I don’t offer ANY balance, no one will take this review seriously! Very hard for me to imagine not loving one’s experience at Encantada. We hope and plan to return.
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Date of stay: June 2021
Value
Location
Service
Room Tip: We loved our room even though it was not an ocean-view room; even the rooms without ocean views...
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1 Helpful vote
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Response from Guillaume Robert, General Manager at Encantada Tulum
Responded 1 week ago
Dear guest, thank you very much for taking the time to provide us with your feedback following your last stay at Encantada Tulum. It's an honor for us to receive such beautiful comments. We are delighted to know that you had a wonderful stay with us. We also appreciate for bringing your lunch box comments to our attention. The whole team looks forward to welcoming you back soon, warm regards.
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Escape578342 wrote a review May 2021
3 contributions3 helpful votes
Encantada lives up to all fo the wonderful reviews. We stayed in Luna and had a view of the ocean. The bed was sooo comfortable. The beach is beautiful. The breakfast is delicious. We did two different spa treatments: the clay mud wrap and lavender oil massage which were phenomenal. Best of all is the service and the staff. Everyone was so helpful, always available to answer questions and overall just wonderful humans. I can’t wait to visit again.
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Date of stay: May 2021Trip type: Travelled with friends
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Response from Guillaume Robert, General Manager at Encantada Tulum
Responded 2 weeks ago
Dear guest, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. We look forward to welcoming you again soon!
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Anna M wrote a review May 2021
1 contribution
My husband and I had a honeymoon trip, and it's great that we chose Encantada during 12 nights! Amazing place where everything was perfect - room, service, friendly staff, beach and food.There is no better place to be in Tulum. The hotel is truly calm and authentic - there is no extraneous noise, you feel at home and cannot believe that everything that happens to you here is true. It's amazing that the staff knows you by name, treats you like you are old good friends - we have never felt so comfortable on any vacation. We would like to say a special thank you to Eloisa, Fanny and Alfredo - it's perfect team who make Encantada is real paradise :) Hope to come back again <3
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Date of stay: April 2021
Location
Cleanliness
Service
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Response from Guillaume Robert, General Manager at Encantada Tulum
Responded 3 weeks ago
Dear Anna, we greatly appreciate you taking the time to share your positive feedback at Encantada Tulum! I'm glad to hear you enjoyed your accommodations, amenities, and delightful options. We love to take every opportunity to make our guests' stay memorably enjoyable, so I'm delighted to hear Fanny, Eloisa and Alfredo were able to provide such a great level of service for you. We look forward to welcoming you back soon!
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Traveler305644 wrote a review May 2021
1 contribution
What a beautiful hotel, excellent service, gorgeous view, extremely clean with very friendly staff. We made friends with everyone. The food was exquisite. By the time we were down stairs, our table and food was already ready. All you had to do was text them what you liked. They made it all so very easy. One of the best places I've stayed.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Guillaume Robert, General Manager at Encantada Tulum
Responded 3 weeks ago
Dear traveler, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!
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805dennist wrote a review May 2021
Chino Hills2 contributions
Relaxing Hideaway for my wife and I. This was our first time in Tulum and could not have chosen a better resort to stay at. The service is excellent, warm, and welcoming. We felt like they got to know us personally. The room was romantic with an unforgettable view of the ocean which we enjoyed waking up to each morning. The staff catered to our every need and arranged our excursions, spa service including a couple massage on the beach in a private tent, and our private transportation to the airport. If you are seeking a romantic setting with luxurious accommodations look no further.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Guillaume Robert, General Manager at Encantada Tulum
Responded 4 weeks ago
Dear Dennis, thank you so much for sharing your positive feedback and praises from your experience at Encantada Tulum! Providing our guests with a wonderful experience through quality service is what we strive for and I'm glad to hear that our level of service was one of the highlights of your stay with us. We certainly hope to welcome you back very soon!
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PRICE RANGE
US$335 - US$587 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Encantada Beachfront Boutique Hotel
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
8
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Frequently Asked Questions about Encantada Tulum
Which popular attractions are close to Encantada Tulum?
Nearby attractions include Ocote Gallery (0.3 km) and Mulata Tulum (0.3 km).
What are some of the property amenities at Encantada Tulum?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Encantada Tulum?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Encantada Tulum?
Yes, free parking is available to guests.
What are some restaurants close to Encantada Tulum?
Conveniently located restaurants include Loco Tulum, BAK’ by Harry's Prime Steakhouse & Raw Bar, and NÜ Tulum.
Does Encantada Tulum have an airport shuttle?
Yes, Encantada Tulum offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Encantada Tulum?
The staff speaks multiple languages, including English and Spanish.
Does Encantada Tulum have any great views?
Yes, guests often enjoy the ocean view available here.