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Hotel Palma Real

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Traveller (13)
Room & Suite (38)
Pool & Beach (9)
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Overview
  • Excellent24%
  • Very good33%
  • Average31%
  • Poor5%
  • Terrible7%
29 Jan 2018
“Lost reservation left us walking down the highway late at night”
29 Dec 2016
“"Lost" our reservation!”
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Room Service
Family Rooms
3 Star Hotel
All hotel details
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Reviews (54)
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1 - 5 of 25 reviews
Reviewed 29 January 2018

I had a prepaid reservation with this hotel through Expedia.com and received a confirmation email and confirmation number. When we arrived, the hotel had no record of my reservation. I was told that the hotel had no available rooms and we could not stay there....More

2  Thank Dr_Jigsaw
Reviewed 30 December 2016 via mobile

We made a reservation and paid for 2 rooms on Booking.com for our family and also noted that we would be arriving after 11pm. When we showed at midnight the person at the front desk, Javier, said that they were fully occupied and that there...More

3  Thank Anamika S
Reviewed 19 July 2015

We took a group of students on a trip to Mexico, Palma Real was our first stop. Nice, clean little hotel where they bend over backwards to make sure your stay in good. They arranged for a local restaurant to deliver food each night and...More

2  Thank mgreen
Response from Ernesto H, Propietario at Hotel Palma RealResponded 21 July 2015

Thank you very much for your good comments are very valuable to our company, We loved serve you and your group are very nice and friendly students that good that you felt at home and that's the intention, wish you a good trip and a...More

Reviewed 26 April 2015

Very basic (and clean) room with good wi-fi and good clean pool (its deep but there is a shallow section). Ernesto and the other staff were super nice. One thing that I noticed that I liked was that all of their linens were dried on...More

3  Thank Sapian
Response from Ernesto H, Propietario at Hotel Palma RealResponded 13 July 2015
Google Translation

Estimado huésped, nos llena de alegría saber que visitantes extranjeros aprecien nuestro hotel y nuestra gente ya que día a...More

Reviewed 29 January 2015

This is a decent hotel similar to Motel 6 or Super 8 in the states. The room is spacious and clean. The staff is also friendly. We ran out of hot water after 10 minutes of shower. The address shows Tulum but it’s really far...More

1  Thank Kin L
Response from Ernesto H, Propietario at Hotel Palma RealResponded 3 February 2015

Thank you very much for your comments.

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Most Booked Properties in Tulum, Mexico
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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Free Parking
Room Service
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Dry Cleaning
Concierge
Room Service
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Details
Price range
US$22 - US$35 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Green Hotel in Tulum
Room types
Family Rooms, Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$22 - US$35 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Green Hotel in Tulum
Room types
Family Rooms, Non-Smoking Rooms, Smoking rooms available
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Traveller (13)
Room & Suite (38)
Pool & Beach (9)
Dining (1)
Questions & Answers
Ask a question
Larry L
28 August 2015|
Answer
Response from Ernesto H | Property representative |
HI Larry with pleasure hotelpalmarealtulum # hotmail . com nice to meet you.
0
Votes
Google Translation
Sofasoda
23 February 2015|
AnswerShow all 3 answers
Response from Ernesto H | Property representative |
The hotel is located 21.5 km from the beaches and archeological site of Tulum towards the archaeological site of Coba, a reference point for any kind of transportation you decide to address; Hotel-Tulum either ADO bus which... More
1
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Google Translation
Room Tips
"This picked the room for us. Room 203 did not have a latch on the window."
Read review
"From the few rooms I saw, most had 2 queen sized beds, and hammock hooks to hold more people."
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"Get a room towards the back to avoid the road noise"
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"The further away from the road, the better"
Read review
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