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Mama's Home

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382 Reviews from our TripAdvisor Community

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Showing 288: English reviews
Trento, Italy
Reviewed 21 September 2016

The guy managing the place is putting serious effort to make Mama's a nice and enjoyable traveler's nest, and he is mostly successful. Here are my reasons for saying this. Starting from the highlight, the breakfast is really remarkable; they serve a nicely prepared dish instead of the usual hostel cereal and jam combo, and the coffee is tasty and...

Thank Ozan K
JoseatMamas, Propietario at Mama's Home, responded to this review

Hi there, First of all thanks so much for your feed-back, we take reviews really seriously. My sincere apologies for what happened. This is not acceptable at all and we will be taking further action to make sure that this is not happening again. We have rarely a bad review in terms of behaviour of one of our staff; because...

London, United Kingdom
Reviewed 21 September 2016

I stayed here with 2 friends in a private dorm and it was just perfect. It's very nicely laid out with the reception and a sociable area with hammocks and tables running through the middle of the rooms. All the staff were very friendly and answered all of our 100s of questions we had, special shout out to Arson who...

Thank Rachel M
London, United Kingdom
Reviewed 20 September 2016 via mobile

This hostel won the title of the best in all of North America, so we had high hopes and in general it lived up to them. It's got a great setup - a big long table in a central courtyard which effectively forces you to be sociable. Lots of artwork on the walls. Wonderful wonderful wonderful and inventive cooked breakfasts...

Thank peachx23
JoseatMamas, Propietario at Mama's Home, responded to this review

Hi there, First of all thanks so much for your feed-back, we take reviews really seriously. We are fixing the problem with the shower real soon. Thanks again for your review and we look forward to seeing you again. Jose Manuel Owner of Mamas Home

A TripAdvisor Member
Level Contributor
5 reviews
3 hotel reviews
1 helpful vote
Reviewed 18 September 2016 via mobile

Awesome hostel! This place has a great reputation for a reason. The staff is super friendly and nice, willing to help with everything, great atmosphere, great people, and of course - the breakfast! Just take a sit and enjoy it! 😊

Thank A TripAdvisor Member
Reviewed 15 September 2016 via mobile

This is a friendly place. Breakfast is great. The staff especially Jose are all very helpful and fun. Ask them anything about the local area, they know it all. We spent our 1st few nights in a large dorm room which was basic. But you get what you pay for. It's pretty cheap. Upgraded to a double with ensuite for...

Thank Ross L
Reviewed 11 September 2016 via mobile

I could only stay 2 nights at the hostel but would have loved to stay longer. I really enjoyed the friendliness and good vibes from all the staff. I received great advices about places to go to, where to find cheap transport, what to visit and I found it very easy to meet other people thanks to the daily activities...

Thank Gilles M
Noosa, Australia
Reviewed 3 September 2016 via mobile

This hostel is hands down one of the best places I have ever stayed. José and his staff are welcoming and friendly, readily giving any advice needed. The breakfast on offer are worth it alone. The hostel is extremely clean and in a great location. It was quiet yet still had a great vibe. It made our stay in tulum...

Thank HG1988
Reviewed 3 September 2016 via mobile

This hostel was amazing! The staff went above and beyond for anything we asked. The location was perfect. Such a great vibe. Gracias for your hospitality. Would definitely stay again! Hopefully next time we can stay longer (at least a month ;) )

Thank thedudeman89
Reviewed 31 August 2016 via mobile

Amazing staff who go out of their way to help you, are genuine and make you feel right at home. Very helpful with planning our days and advice, even offered bike rental discount. Great location and delicious free breakfast. Left with a smile everytime. Couldn't ask for more!

Thank Caitlin W
Washington DC, District of Columbia
Reviewed 25 August 2016

My friend and I found this place to be overrated, not because it failed to cover its bases as a hostel, but because at least one staff member lacked professionalism in a serious way. On two separate occasions--during a two-night stay!-- we heard him make disparaging comments about guests to other patrons at the hostel. At one point, I overheard...

Thank accebekie
JoseatMamas, Owner at Mama's Home, responded to this review

Hi there, First of all thanks so much for your feed-back, we take reviews really seriously. My sincere apologies for what happened. This is not acceptable at all and we will be taking further action to make sure that this is not happening again. This is the first time we have a bad review in terms of behaviour of one...

168 photos of this hotel

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  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Multilingual Staff

Additional Information about Mama's Home

Address: Calle Orion sur Entre Venus y Sol Oriente 316, Tulum 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: €19 - €50 (Based on Average Rates for a Standard Room)
Number of rooms: 9
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Questions & Answers

Here's what travellers have asked, with answers from Mama's Home staff and other travellers.
6 questions
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Questions? Get answers from Mama's Home staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to stay in the smaller dorms.”
 of 5 bubbles BasW130, 16 Nov 2016 | Read review
“I'd recommend the 6 bed dorms, better air con and locked in than the big dorms. Privates look amazing for couples too!”
 of 5 bubbles 380josho, 17 Oct 2016 | Read review
“Book ahead for air con rooms if you can't handle mexican summer heat”
 of 5 bubbles rachelp924, 16 Jun 2016 | Read review
“Room with ac”
 of 5 bubbles 186nadjag, 31 May 2016 | Read review
“higher floors have less noise and less people outside your room”
 of 5 bubbles vicki60Kathmandu, 11 Feb 2016 | Read review
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