KAI TULUM HOTEL

About

5.0

Excellent

126 reviews

Location

Cleanliness

Service

Value

Certificate of Excellence

A boutique hotel where modern luxury play in seamless harmony with the natural beauty of Tulum, the trendiest beach destination. Nestled in a pristine white sand Caribbean beach, this newly opened Tulum hotel features eleven elegant villas, a gourmet Mexican kitchen and a beach club at Playa Pescadores. A privileged location overlooking the Mayan Ruins.

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Bar / lounge

Beach

Babysitting

Children Activities (Kid / Family Friendly)

Pets Allowed ( Dog / Pet Friendly )

Airport transportation

Free internet

Wifi

Public wifi

Internet

Restaurant

Breakfast available

Massage

Baggage storage

Concierge

Mosquito net

Non-smoking hotel

Dry cleaning

Laundry service

Room features

Bathrobes

Air conditioning

Housekeeping

Room service

Safe

Seating area

Bath / shower

Complimentary toiletries

Sofa

Clothes rack

Room types

Non-smoking rooms

Suites

Good to know

HOTEL CLASS

Languages Spoken

English, Spanish

Location

Full view

Contact

Carretera Tulum-Boca Paila Km 0.5 Zona Hotelera Norte, Tulum 77780 Mexico

Name/address in local language

Getting there

Cancun Airport109 kmSee all flights

Aerodromo de Playa Del Carmen59 kmSee all flights

Car HireSee all Tulum car hire

See all nearby hotels

Nearby restaurants

La Malinche Art And Food

See all nearby restaurants

Nearby attractions

Tulum Archaeological Site

16 minObservation Decks & Towers

LabnaHa Cenotes & Eco Park

698 reviews

9.8 kmNature & Wildlife Areas

Batey Mojito & Guarapo Bar

590 reviews

2.9 kmBars & Clubs

See all nearby attractions

126Reviews6Q+A6Room tips

Loved it!

Absolutely loved our stay here. Right on the beach in a beautiful modern beach hut. Beautiful room with outdoor shower. Great restaurant, friendly service. In a national park with beautiful white sand and gorgeous blue water. In the evenings it’s super quiet due to this. Could walk to Tulum ruins. Too far to walk to the hotel strip with all the restaurants but we had a car and drove and just paid for parking. Beautiful spot and highly recommend.

Date of stay: December 2019Trip type: Travelled with friends

My new favorite places!

I moved to Tulum a year ago from NY and have been to many places on the beach but Kai is special! Its picturesque and charming decor set against the backdrop of the beautiful Caribbean Sea is just pure magic. Add in their pancakes, grilled tuna, or vegetarian wrap and you’re in heaven. And while many places here in Tulum have great food what also sets Kai apart is its service! Thanks to Sophia, Bety, and Santos for taking such great care of us while we were there! I will be back for sure! Ciao!

Date of stay: January 2020Trip type: Travelled with friends

+1

Amazing service, new modern room, and right on the beach!

* Pre-arrival * Great service, Hector (Experience Manager) reached out to us weeks in advance to book transportation and prepare for arrival * Arrival and check in * We chose to let Hector handle the shuttle booking and we’re so glad we did. As anyone who has flown into an airport in Mexico can attest, it can be a madhouse once you leave baggage claim with so many people soliciting you for taxis, shuttle, activities, tours, etc.! * All my wife and I had to do was keep pushing forward until we saw our driver holding a sign with our name. * On arrival to the property, there was a small mixup with the type of room we were expecting but Antonio and Hector got us straightened out. My motto is, “It’s not what happens, it’s how you handle it that counts with me.” They promptly got it resolved. * Bedroom and living space * We really loved the bohemian style of the villa. The king bed was so comfortable, there was plenty of storage, and the covered large outdoor front deck had a large day bed and 4-chair table. * The furniture was modern and still felt new, since as we later found out, Kai is one of the owners newest properties. * Bathroom likes/dislikes * It’s mostly an open floor plan, but the vanity sink and mirrors are behind a wall. There’s a pretty large shower that almost looks like you’re outside surrounded by trees for privacy, however it actually is enclosed and well designed. * Front desk service/help/issue resolution * I can’t say enough, just how helpful and responsive Hector was during our weeklong stay. He had excellent recommendations on restaurants (try BAK Steakhouse by the way, was incredible!) and made everything super easy to book, down to the taxi. * Restaurant food and service * My wife and I were actually surprised how good the food was at the in-house restaurant. We’ve stayed at resorts where the food was twice as much since they have you captive, and half as good. * Property and location likes/dislikes * The location worked out really well since once we traveled south to the main strip of beach hotels and restaurants we found that area super busy, noisy, and streets crowded with traffic. If you want to party you’ll definitely find one here, but we were so happy our resort wasn’t next to all the noise. * Kai does sit on a public beach, but as long as you get out by 10:00’ish, there are much less people and it’s pretty quiet until about 1:00 or so. Even then, I’ve been on beaches in the States where it was beach towel to beach towel and there was much more room here— even for Dec high season. * Privacy comfort and quiet * Our villa was one row back from the beach and we really liked that it felt pretty private on the property. * Check out * Check out was a breeze and Hector got us set up with the shuttle back to Cancun to fly out. * Overall * We will definitely come back to Kai and muchos kudos goes out to Hector taking such good care of us!…

Date of stay: December 2019Trip type: Travelled as a couple

Great service

Went to the beach side restaurant and had a great time. Food was great and the service was quick and well-recieved. Sofia and Bety were awesome and very respectful. Overall,I would suggest this place to a close friend and cant wait to return.

Date of stay: December 2019Trip type: Travelled with family

Hello, Thank you very much for sharing your experience at Kai Beacb Club, our main goal it´s to provide the best quality of our products and services. We will pass along your kind words to Sofia and Betty, I am sure that they are going to be really happy about your comments. I hope to see you very soon! Thank you! Hector Lizarraga Guest Experience Manager

Lunch

Amazing beach side lunch at Kai. Meet with Sofia and you’ll be taken care of ! She has amazing recommendations. Guacamole, fish of the day, and drinks. The view and white sand is a must see while in Tulum

Date of stay: December 2019Trip type: Travelled with friends

Hello, thank you very much for sharing with us your experience, we are glad you had a great time at the restaurant. We will make sure Sofia knows you had a great day. We hope to see you very soon! Happy holidays!!

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Do you have hair dryers

Yes we have. have a great day!!!!

Do you have hair dryers

Yes there are hair dryers. The staff was amazing. If they didn't have something, they went out of their way to get it.

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Did anyone have any issues with their credit card company rejecting this hotel due to fraud? My bank (capitalone) refuses to authorize charges on this hotel due to major fraud alerts. Has anyone had this experience?

We went there for lunch and I paid with my credit card and it worked. Had no problems whatsoever but I alerted my credit card company and told them that I was going to be in MEXICO.

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I booked a reservation here for April, and have been trying to contact the hotel for the last 5 days to ask a question about checkout. No one has returned my emails. Is this place legit and if so, how can you contact them and actually get a response?

sorry for the delay in answering, the check out time is at 12 a.m., if you need to leave later you must request it upon arrival at reception, and is subject to availability phone :52 9842143457

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How long of a trip from Cancun airport? How much is private transfers from and to Cancun airport?

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