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Thompson Playa del Carmen Main House

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Calle 12 entre 5ta Ave. y 10 s/n Centro, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1316)
Pool & Beach (284)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 04/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Thompson Playa del Carmen Main House
Updated 04/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#60 of 295 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
THOMPSON MAIN HOUSE Enjoy sun-splashed luxury in the heart of Riviera Maya at our dreamscape rooftop oasis on Quinta Avenida, Thompson Main House. Our adults-only urban resort is set within Playa’s vibrant central quarter known as Quinta Avenida, this refined destination is yours to explore. Rest and relax by day, then swap bathing suits for dancing shoes and take the night to another level at our rooftop pool oasis, where stunning panoramic views and danceable beats will keep you out late into the Riviera Maya night. A rare combination of lively nightlife, exquisite cuisine and space to still escape…Thompson Playa del Carmen quite literally sits above the rest on the Riviera Maya. Perfect for adventurous couple’s weekends, unforgettable bachelorette parties or large group special occasions. Encapsulated in the renowned mid-century designs of Mexico City’s Niz + Chauvet, there isn’t a detail to be missed or a moment you’ll forget.
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Room & Suite (155)155
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycles available
Airport transportation
Meeting rooms
Wifi
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Car hire
Taxi service
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Radio
iPod docking station
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Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, Spanish
Hotel links
Special Rate:NEW 3RD NIGTH FREE!
1679Reviews105Q+A100Room tips
Traveller rating
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Popular mentions
mario t wrote a review 15 Jun
New York City, New York6 contributions4 helpful votes
Hotel was fantastic. Aesthetically well rounded. Great pool club area. Service was good. Communication wasn’t great and an employee actually got combative after we were displeased with lack of Covid-19 testing communication (as they promote testing provided to get back to the states). They actually resolved our issue, but did not appreciate the way we were challenged for something we wanted clarification on.
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Date of stay: May 2021Trip type: Travelled as a couple
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Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa del Carmen Main House
Responded 4 days ago
Dear Mario T, Thank you for sharing such a great compliments about the Rooftop and Thompson Playa del Carmen facilities. On the other hand, I highly appreciate you bringing these communication issues to our attention; certainly, they are far from our standards of service and our Thompson brand ideals. Rest assured that we will be working with the Front Desk Manager and operations team to understand the breakdowns in the service and communication you experienced and further evaluate how we can prevent these unfortunate situations happening again in the future. I do hope you could give us another opportunity to erase this experience by visit us again in a next trip to Playa del Carmen. Sincerely Nadia Bolaños Manager on duty
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Carleton C wrote a review Dec 2020
4 contributions5 helpful votes
Hotel's Favourite
Everything you can see online about this property is as expected--beautiful rooms, comfortable beds, beautiful rooftop, great food at Catch. Overall, amazing and it doesn't let you down. What really makes this property the best is the people that operate it. I have to give a shoutout to everyone that played a part in making my stay special--Ana, Montserrat, Selene, Rafaul, but most of all Nadia. When I booked my reservation, Nadia was beyond helpful in booking excursions/tours, and arranging my schedule that would optimize my stay. In addition, they had an abundance of covid-19 precautions in place, that made the property feel like a safe haven. I have to give an additional shoutout to the crew working the rooftop that were super helpful--Manuel, and basically all the bartenders--Argenis, Hector, Javier, and Francisco. If you're looking to stay in Playa del Carmen, dont pass on this property. I look forward to visiting again, or potentially staying at the Beach House if it's open.
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Date of stay: December 2020
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Service
Room Tip: If they offer to double your food & beverage credit, DO IT.
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2 Helpful votes
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VT022 wrote a review 12 Jun
3 contributions
The Main House was a nice property, but it had a number of flaws that made it an OK experience. To start, the check in process was arduous given the number of forms and pages needing to be signed. This is somewhat understandable given current government regulations but it inhibited the ability to check in online like you can at most other Hyatt properties. The rooms at the Main House were spacious, well maintained, and comfortable and there wasn’t any noise as other reviewers mentioned. The rooftop was definitely the best part of the property BUT the service was slow at times and the pool closes at 6PM, even for guests which is the earliest pool closure I’ve experienced at any Hyatt property. It seemed like the hotel was more interested in catering to outside visitors rather than paying overnight hotel guests. The upside of this property is that it’s newer and the location is definitely prime, right in the center of Playa and 5th street. The Beach House (a separate but affiliated property) was disappointing. Despite being more expensive, the property was in worse condition, the restaurant wasn’t great (somehow they ran out of some items that were available an hour later at the Main House), the pool there was small, and they didn’t keep up with the sargassum (seaweed) problem at all when neighboring hotels were working around the clock to remove it from their beach. Overall, this pair of properties is in a good location, but could benefit from some more guest-friendly measures that align better with the Hyatt brand. For a short stay, the Main House is a good bet. For a longer vacation, find another property and just visit the day club to experience the pool.
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Date of stay: June 2021Trip type: Travelled with friends
Room Tip: If you’re looking for things to do after 5PM, you won’t find it at the hotel.
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Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa del Carmen Main House
Responded 4 days ago
Dear VT022, Thank you for your in depth review, I found your feedback very interesting and have learn a lot from your experiences. Frist of all, I would like to thank you for your amazing compliments about the facilities at the Thompson Main House. I appreciate that! We genuinely work each day to build a culture of service to create memorable experiences for each guest, and it is discouraging to hear we have failed to accomplish our goal on this occasion. Rest assured that we will be working with the Front Desk Manager and Alessia Manager to understand the breakdowns in the service you experienced and further evaluate how we can prevent these unfortunate situations happening again in the future and I would like to offer a sincere apology if the Thompson Beach House facilities did not offered you the experience that you were looking for. I do hope you could give us another opportunity to erase this experience, we will be more than glad to take care of your reservation and ensure you have the best of Thompson service. Sincerely Nadia Bolaños Manager on duty
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hjking0 wrote a review May 2021
1 contribution
Our room faced eaat towards fifth street and music was extremely loud until 3am every night. They do have some rooms on the other side that would have been better fir us people that go to bed around 10:00
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
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Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa del Carmen Main House
Responded 2 weeks ago
Dear Hjking0, We would like to thank you for taking the time to write your comments about your stay at Thompson Playa del Carmen. Please let me express my sincere apologies as your rest was disturbed during the time spent with us, should you come back to Playa del Carmen, we would love that you stay with us at Thompson Beach House, a more secluded beachfront property with only 27 rooms. It would be a quieter option that might fit better with the experience you are looking for. I hope that despite of this situation you afford us the opportunity to show you the Thompson Beach House experience in a future. Sincerely Nadia Bolaños Manager on duty
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Ruben V wrote a review May 2021
Fulshear, Texas29 contributions26 helpful votes
My wife and I spend a great long Memorial Day long weekend at Thompson Playa de Carmen. Great location, close to everything, good view from the swimming pool they have good food at reasonable prices. At the Catch restaurant they also have excellent live music.
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Date of stay: May 2021Trip type: Travelled as a couple
Room Tip: Enjoy diner at the Catch, enjoy live music from Electro Acoustics
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Response from Nadia Bolaños, Atención al huésped/Recepción at Thompson Playa del Carmen Main House
Responded 2 weeks ago
Dear Mr. Ruben V, I appreciate the time dedicated to write your opinion regarding your vacations at Thompson Playa del Carmen. Our main job is to make you have a memorable stay with us and we are very pleased that this was the case. It will be always a pleasure to welcome you back at Thompson Playa del Carmen. Sincerely Nadia Bolaños Manager on duty
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PRICE RANGE
US$160 - US$339 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
92
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Frequently Asked Questions about Thompson Playa del Carmen Main House
Which popular attractions are close to Thompson Playa del Carmen Main House?
Nearby attractions include Quinta Avenida (0.1 km), Playacrawl (0.07 km), and 3D Museum of Wonders (0.2 km).
What are some of the property amenities at Thompson Playa del Carmen Main House?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Thompson Playa del Carmen Main House?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Thompson Playa del Carmen Main House?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Thompson Playa del Carmen Main House?
Yes, valet parking is available to guests.
What are some restaurants close to Thompson Playa del Carmen Main House?
Conveniently located restaurants include Nørdic, Harry's, and Zitla.
Are there opportunities to exercise at Thompson Playa del Carmen Main House?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Thompson Playa del Carmen Main House have an airport shuttle?
Yes, Thompson Playa del Carmen Main House offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Thompson Playa del Carmen Main House located near the city centre?
Yes, it is 0.4 km away from the centre of Playa del Carmen.
Are any cleaning services offered at Thompson Playa del Carmen Main House?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Thompson Playa del Carmen Main House?
The staff speaks multiple languages, including English and Spanish.