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Grand Sunset Princess All Suites Resort

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Grand Sunset Princess All Suites Resort
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8,472 Reviews from our TripAdvisor Community

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Showing 6,994: English reviews
Lake Placid, Florida
Reviewed 26 July 2013

I stayed here the week of July 14 to the 23, we stayed at the Sunset side in a deluxe jr suite, we had 5 children and 6 adults, this was the second time that my family and I stayed at this resort compared from last year, The service was very good and last year was good but now was...

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Helpful?
Thank Ricardo6664
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for sharing your great review with TripAdvisor’s travelers. It is very pleasant to read that you had a wonderful stay and was better than the last year. One of our top priorities is that you and all our guests have a memorable experience to share with your family and friends. On behalf of all our staff...

Reviewed 26 July 2013

Our family stayed for a week in a junior suite at the Grand Sunset Princess. This resort is absolutely beautiful. About two days in, we decided we would definitely return here again one day. The people who work here are tirelessly waiting on you; your cup is always full and the grounds were kept immaculate. Our room was left so...

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1Thank KerryP2
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for posting your feedback about your recent stay with us. We are so happy to hear that you enjoy your stay at Grand Sunset Princess. Allow me tell you that all our staff work so hard to improve our service every day and our customers may return home fully satisfied. We hope that we will be...

Toronto, Canada
Reviewed 26 July 2013

-Incredible resort, with staff that go above and beyond. -Sunset side is much nicer to stay on than riviera side (livelier and better maintained). -Main buffet was excellent with daily changes to the menu. -Swiss Fondue/Mexican/Italian restaurants were good (not great) by US standards, but really good compared to other all-inclusives I have been to. -Pools are hopping, lots of...

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Thank rmur0
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for your feedback on your stay at the Hotel. We are delighted to hear that you have enjoyed your experience at Grand Sunset Princess. One of our top priorities is that you and all our guests have an unforgettable experience to share with their family and friends. On behalf of all our staff we give the...

Tampa, Florida
Reviewed 25 July 2013

every thing is amazing about this resort, that was my second time in the same resort, and definitely, coming back again, everything in the resort is excellent, starting form Concierge (Paco) in the platinum lounge was amazing!. room service was over excellent, food in the open buffet was even better than a la cart restaurants, just a small advice: do...

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1Thank Racetrackvet
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, We would like to thank you for write your opinion. Your constructive words are greatly appreciated as we are certain your review will prove invaluable to other travelers. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you. On behalf of all our staff we...

riverside,ca
Reviewed 25 July 2013

So after reading all the awful reviews, I was extremely nervous the whole way to the resort. Driver dropped us off in the Sunset lobby, within 5 mins we were given glasses of champagne and cool cloths. Check in was so easy and within ten mins we were in a golf cart being taken to the Riveria side to the...

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3Thank redheadsoccermom
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear guest, Thank you so very much for your lovely review about your experience with us at the Grand Sunset Princess We are happy you liked so much our buffetts and every ala carte restaurant and the service provided by our hard-working and warm staff. Reviews like yours serve to motivate us even more and improve ourselves every day. We...

Chicago, Illinois
Reviewed 24 July 2013 via mobile

We had a party of 8 at the Chill Out restaurant for dinner. The restaurant was not even close to capacity- many open tables. Our dinner was over 6000+ pesos and took 3 1/2 - 4 hours. Waiter miss charged, charged for things not ordered, and after we asked for the check 3 times finally brought it. Ridiculous! Salad had...

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Helpful?
1Thank KikiT04
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback about your recent stay at the Grand Sunset Princess. We are deeply sorry that we were not able to meet your expectations; your feedback is very important for us, as it helps to improve our services and avoid such problems in the future. If you come back...

Corbin, Kentucky, United States
Reviewed 23 July 2013

We traveled July 14th-21st. This was an anniversary trip and I read reviews before booking. Our room was beautiful; we stayed in a deluxe junior suite. I was worried about the noise from the pool area, but the pools close at 8pm and any noise was minimal. We went to the beach and larger pools daily and walked most of...

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1Thank Terina B
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for sharing your nice review with TripAdvisor’s Travelers, we are grateful for your visit at Grand Sunset Princess. Your feedback is very motivating and helps us to keep on working so hard every day. We feel honored to hear that you hope to return to Grand Sunset Princess pretty soon. Thank you very much for your...

Monessen, Pennsylvania
Reviewed 23 July 2013

We spent a week at the Princess from 7/13 to 7/20. The resort is beautiful, tons of pools, good drinks, great people, and friendly staff. The restaurants that we ate at were really good. We went for fish (ask for extra bread, it's awesome), Mexican, Chinese with cooking show, and the grill (t-bone is really good). We spoke to people...

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Helpful?
4Thank Josh T
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for posting your feedback about your recent stay with us. We are so happy to hear that you enjoy your stay at Grand Sunset Princess. Allow me tell you that we are working so hard about your comments to improve our service every day and our customers return home fully satisfied. We thank you sincerely for...

Fredericktown, Missouri, United States
Reviewed 22 July 2013

The Grand Sunset Princess was a lovely resort. The grounds were simply fantastic with palm trees, statues, flowers, fresh-cut grass, etc. The resort itself is massive and there is a lot of walking from place to place, but it never felt overwhelming. Our room was great - lots of space, nice bed, lovely bathroom with two sinks. The housekeeping wasn't...

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Helpful?
2Thank Ashley B
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for your feedback on your stay at the Hotel. We are delighted to hear that you have enjoyed your experience at Grand Sunset Princess. One of our top priorities is that you and all our guests have a memorable experience to share with their family and friends. On behalf of all our staff we give the...

Salem, Massachusetts
Reviewed 22 July 2013

Traveled Sat. 6/15/13 - Tues. 6/25/13 for our 25th anniversary and my youngest son's high school graduation with his girl friend and our twenty year old son. We requested a junior suite with ajoining rooms and pool view, in the middle of the resort. My husband and I were in room #7134 which overlooked the kids club pool and the...

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1Thank dale l
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, We would like to thank you for invert your time in this review. Your constructive kind words are greatly appreciated as we are certain your review will prove invaluable to other travelers. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you. We hope that...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €165 - €401 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#30 Green Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#45 Luxury Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travellers.
1,145 questions
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Brooklyn, New York
over a year ago

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Questions? Get answers from Grand Sunset Princess All Suites Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“only 1 elevator to go to the rooms, so make sure you don't have a bad knee.”
tiercelina, 23 Apr 2017 | Read review
“Ask for a room that is in the same building as the front desk. Everything but the pools or beach is close. It makes it easy.”
kareeng123, 22 Apr 2017 | Read review
“Don't get the Junior suite. Upgrade and get better restaurants and bars”
orrmike, 21 Apr 2017 | Read review
“Do not get a room on the ground floor”
live_lulu, 21 Apr 2017 | Read review
“Platinum suites are a must”
JoeDePlanche, 21 Apr 2017 | Read review
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