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Grand Sunset Princess All Suites Resort

Bookit.comUS$240*
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Certificate of Excellence
GreenLeadersSilver level
14/06/2017 15/06/2017
1 room 2 adults 0 children
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Grand Sunset Princess All Suites Resort
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8,576 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Sunset Princess All Suites Resort
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Showing 7,083: English reviews
Reviewed 1 week ago

We stayed here for 10 days just got back the people are amazing yara in e platinum pool o my god she was amazing we stayed at the chill out corina was also truly Amazing as well the food the people were the best we have ever encountered I see negativity about this resort I just truly wonder what are...

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Helpful?
2Thank Twomainers1
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Twomainers1: Thank you for choosing Grand Riviera Princess as your holiday destination and for taking the time to share your kind comments with our Trip Advisor readers. We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We were very pleased to read you felt pampered during...

Northern B.C.
Reviewed 1 week ago

We booked this trip last minute. It isn't one I would have normally chose. We've been to Mexico 10 times, mostly in the Cancun/Playa Del Carmen area, and stayed at several resorts. We have two favorites so far. The Moon Palace is our favourite and next would have to be Riu Palace Mexico. Because of the good price we got...

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Helpful?
1Thank North54
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear North54: Thank you for choosing Grand Riviera Princess as your holiday destination and for taking the time to share your kind comments with our Trip Advisor readers. We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambiance to satisfy all...

Reviewed 1 week ago

It was supposed to be a special day, my husband's birthday however this resort transformed my vacation week in a nightmare. My flight cancelled and instead of arriving at the resort at nighttime, we arrived early morning in the next day. We called the travel agency to inform about the cancellation and they confirmed that the resort was informed. Once...

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Helpful?
4Thank Monica N
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Monica N, Thank you for taking the time to leave us your feedback on your recent experience at Grand Riviera Princess. Please accept my apologies for the discomfort we may cause you since your request could not be guaranteed. We certainly understand your frustration and have addressed your review with our manager. We train our staff to provide impeccable...

San Francisco, California
Reviewed 1 week ago

The Buffet Food here is awful ! Yuck ! Our family paid for and reserved three rooms , upon our arrival the manager Ricardo Moran stated that they only had two rooms and that they were booked and that there was nothing that they could do about it. Since we booked our vacation through Book It, Ricardo stated that he...

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Helpful?
3Thank jamilmahmood
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear jamilmahmood, First of all, thank you for choosing Grand Riviera Princess as your holiday destination and for taking the time to share your kind comments with our Trip Advisor readers. Please accept our sincerest apologies for the discomfort we may cause you since your request could not be guaranteed as was expected upon arrival. It is not a common...

Reviewed 1 week ago

We stayed at the Princess the first week of May,and i must say this was just a great place to stay.We read all the horror stories on here and were a little concerned about what we would get when we got here,but i can tell you we loved it.The resort is huge,and even though there were 2 thousand people there,...

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Helpful?
1Thank Tina F
Pilar O, Community Manager. at Grand Sunset Princess All Suites Resort, responded to this review

Dear Tina F: Thank you for taking the time to share your experiences with the Trip Advisor community. We have taken all your feedback on board and this will be used constructively to perfect our Grand Sunset Princess experience. We are absolutely delighted to read that you enjoyed your stay at Grand SunsetPrincess, and appreciate the proactivity and kindness of...

Reviewed 1 week ago

My best friend and I went on a week long vacation and we expected way less than what we received. The pools were clean and beautiful, you can tell certain locations were packed more than others, but that's just because that is where most of the fun was. They constantly had something for you to do (like what aerobics, I...

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Helpful?
1Thank Stephanie S
Pilar O, Community Manager. at Grand Sunset Princess All Suites Resort, responded to this review

Dear Stephanie S: It is wonderful to read that Grand Sunset Princess met and exceeded your expectations. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving.Francisco and Lidia will be happy of hearing your comments. It is a great pleasure to read your feedback and see that we provided...

St. Catharines, Canada
Reviewed 1 week ago

This is our second time to this resort once in December 2016 and then May 2-9 2017. This time we travelled just a group of 2. By far they have made excellent, positive changed since we have been here last which made our experience that much enjoyable. From the moment we arrived the check-in was fast and efficient. We could...

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Helpful?
1Thank JRED777
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear jennredwood, We would like to thank you for choosing again Grand Sunset Princess as your holiday destination during your recent visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We are thrilled to know you appreciated all the improvements and new features we include to...

Reviewed 1 week ago

My wife and I just returned from our niece's wedding at the Hotel Grand Sunset Princess near Playa del Carmen, Mexico. The resort itself was very nice and we enjoyed the warm waters outside our poolside swim-up suite. Unfortunately the layout of the resort, its amenities, the poor quality of its food, guest safety, and its deplorable customer service make...

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Helpful?
2Thank Ron H
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Ron H, We would like to thank you for choosing Grand Sunset Princess as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. I truly regret the inconveniences you had during their stay. We are always worried about our guest’s...

Manchester UK
Reviewed 2 weeks ago via mobile

Well where can I start, as don't want to write war and piece. We stayed in Laguna Villas which were amazing, Huge and spotless. If your in a villa you get a Black band while everywhere else on complex has other colours. Black bands for the villas are by far the best you get lots of great extras. Like Room...

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4Thank LorraineManchesterUK
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear LorraineManchesterUK, We would like to thank you for choosing Grand Sunset Princess as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It is awesome to know how much did you enjoy your Villa and the service we offered, our...

Reviewed 2 weeks ago via mobile

We stayed here April 30th thru May 6th. We booked a Platinum Suite which was well worth the little extra money. Included in our booking was roundtrip transportation from the airport to the resort. We flew nonstop direct from Buffalo/Niagara International airport. Upon arrival, everything went very smooth. Customs was not bad at all. We were approached by a few...

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Helpful?
1Thank Mike T
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Mike T, Thank you for taking the time to share your experiences with the Trip Advisor community. We have taken all your feedback on board and this will be used constructively to perfect our Grand Sunset Princess experience. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your...

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14/06/2017 15/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €158 - €418 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#30 Green Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#46 Luxury Hotel in Playa del Carmen
#54 On the Beach Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travellers.
1,177 questions
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Brooklyn, New York
over a year ago

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Questions? Get answers from Grand Sunset Princess All Suites Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book platinum as the rooms are beautiful.”
71darlenes, 21 May 2017 | Read review
“Swim out is well worth the extra money but can be noisy”
VEdmon, 18 May 2017 | Read review
“The swimout rooms are great. We left a door open on one of these rooms by mistake 1 nite & there was a theft. Was on 3rd floor loved it.”
roo201308, 17 May 2017 | Read review
“Villas are closer to Lobby, Platinum are closer to the beach.”
LuvinVegasAlberta, 17 May 2017 | Read review
“All of the rooms are great”
F8529BUdeniser, 16 May 2017 | Read review
5 of 5
Bookit.com
US$240* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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