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Grand Sunset Princess All Suites Resort

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Grand Sunset Princess All Suites Resort
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8,006 Reviews from our TripAdvisor Community

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Showing 6,600: English reviews
Edmonton, Canada
Reviewed 3 days ago NEW

I stayed here in the summer with my wife, kids, and grandkids. It's a giant resort so there was lots of walking but the people were so nice and I always tipped hen every chance I got. I've never seen such hard working people because the place was spotless. The beach was beautiful and I well definatly go back. Great...

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2Thank Dave P
Montreal, Canada
Reviewed 3 days ago NEWvia mobile

Celebrate 🎉 New Year 2017 at the Princess Hotel. Amazing staff very polite and friendly specially the bartender Gilberto famous words (Mamma Mia and Voila)check it out at the sport bar. His service impeccable and fast. Love ❤️ that guy very very funny and always with a smile.

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1Thank DF7779
Liverpool, United Kingdom
Reviewed 3 days ago NEWvia mobile

My husband took me to Mexico, Playa del Carmen for my 50th birthday. We stayed at the Grand Sunset Princess All Suites resort.....it was AMAZING....we had a swim up suite, which is the best.....plenty of activities, beach was just 5mins walk, food of every variety, staff were ALL fantastic. We watched a different show each night, la cartel meals most...

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3Thank Jayne B
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Jayne B, Thank you for taking the time to share your experiences with the Trip Advisor community. We loved how in a few words you described the incredible experience you lived at Grand Sunset Princess Hotel. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure....

Reviewed 3 days ago NEW

Just recently stayed at the Grand Sunset Princess from Jan 07-14th. (Side note- Please note that the Grand Riviera Princess is an identical hotel with the exact same room so choose the hotel that is the cheapest for your travel.) This was our third time to this hotel and we always found it to be a strong contender from the...

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5Thank Sarah M
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Sarah M, Thank you for taking the time to share your experiences with the Trip Advisor community. We have taken all your feedback on board and this will be used constructively to perfect our Grand Riviera Sunset experience. We are so glad to read, you enjoyed the service of our friendly staff, specially from Maricela Hernandez. She will be...

Reviewed 3 days ago NEWvia mobile

We went with three families and one of those families did not have kids. What was great is it suited everyone equally. This place is the perfect size with lots of amenities. Was not difficult to organize dinners or excursions. Really enjoyed our time and would visit again without hesitation. Tennis pro fellow was great as well.

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1Thank JoeHajjar
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear JoeHajjar, Thank you so much for taking the time to leave us your feedback on your recent experience at Grand Sunset Princess. We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambience to satisfy all the needs of our valued...

Reviewed 3 days ago NEW

We stayed there the week of January 2nd as part of a wedding party. The wedding was handled very well. The resort is great. The beach a little crowded. Food was over all quite good. Rooms were clean and very good. We purchased their preferred. Where this hotel falls flat on there face are several areas. The first check in....

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3Thank Jamie G
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Jamie G, We would like to thank you for choosing Grand Sunset Princess as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. With all my deepest apologies, we have spoken to our guest services team, in charge of reservations,...

Reviewed 4 days ago NEW

Barely Acceptable, not worthy of a 5-star. Can't believe this is a 5-star resort... Room large & basically clean but amenities kind of outdated, some not working. Poor quality on sound proof from neighbor guests. Beach is very so so, too many rocks on the sand. Swimming pool is ok. Food no bad, especially Mexico restaurant. Stuff mostly friendly but...

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5Thank Bing Z
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Bing Z, Your remarks are very much appreciated as the help us improve both our service and our product. The items you pointed out on a critical term we are going to review and find ways to improve. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time...

Winnipeg, Canada
Reviewed 5 days ago NEW

I went with my family of 8 people. This resort is spacious and has lots of swim up bars. Staff for the most part were friendly. Entertainment was very good. The beach was great. a few small rocks but not bad. don't need water shoes. Lots of chairs at the pools and at the beach which is a big plus!...

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4Thank debev67
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear debev67, First of all, thank you for choosing Grand Riviera Princess as your holiday destination and for taking the time to share your kind comments with our Trip Advisor readers. We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambience...

Oakville
Reviewed 5 days ago NEW

I would say that having researched MANY hotels online before we booked, we chose this one because it seemed to be good value for what you get. We booked the platinum section, which was closest to the beach, and supposedly allowed us premium service and premium alcohol. It was more convenient, and I am glad we did that, though I...

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5Thank Wanderlust32
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Wanderlust32, We truly regret the inconveniences you had during their stay. We are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience. We are sorry that we have not been able to live up to your expectations. We have carefully noted each point you mentioned in order to improve and avoid...

Saskatoon, Canada
Reviewed 5 days ago NEW

I have travelled to Mexico many times and stayed in many all inclusive resorts and this one by far is the worst. The rooms are nice and the property, however the FOOD IS SO GROSS............ It's terrible, the mini bar in your room has 4 beer in it with water. This is by far not a 5 star resort and...

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2Thank amandamayeaton
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Amanda Eaton, We are sorry to read that you did not enjoy our culinary offerings at the resort. We are sharing your comment with our food and beverage manager in order to take actions to improve. Regarding the mini bar, our standard is give in each room 2 beer, 2 waters, and 3 sodas, but if your requeriment is...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: €164 - €408 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Riviera Maya, Mexico - Playa Del Carmen
Hotel Style:
#23 Business Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#50 On the Beach Hotel in Playa del Carmen
#60 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travellers.
960 questions
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Brooklyn, New York
over a year ago

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Questions? Get answers from Grand Sunset Princess All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do NOT pick the south blocks as they are noisy.”
 of 5 bubbles bingz883, 14 Jan 2017 | Read review
“Swim up rooms look cool but not worth the extra money in my opinion”
 of 5 bubbles debev67, 13 Jan 2017 | Read review
“Try to book an upper floor if booked in Platinum - better chance of partial view and fresher air.”
 of 5 bubbles Wanderlust32, 13 Jan 2017 | Read review
“Swimouts are nice as central and access to everything”
 of 5 bubbles Redstone-MB, 13 Jan 2017 | Read review
“If you want to be near the lobby choose 1100 block rooms.”
 of 5 bubbles 802rr, 10 Jan 2017 | Read review
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