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Grand Riviera Princess All Suites Resort & Spa

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Traveller (10702)
Pool & Beach (2009)
Room & Suite (1748)
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Overview
  • Excellent45%
  • Very good31%
  • Average14%
  • Poor6%
  • Terrible4%
Travellers talk about
“sports bar”(631 reviews)
“fondue”(409 reviews)
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (9,511)
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2,257
1,050
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2,979
2,257
1,050
448
357
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All reviewssports bara la carte restaurantsfondueplatinum suitemama miaplatinum areala fleurplatinum conciergechill out barplatinum poolthe grilllas olasprivate pooldays in advancewater shoesseafoodfree room service
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2,281 - 2,285 of 7,091 reviews
Reviewed 24 July 2016 via mobile

Well what a FANTASTICO HOLIDAY .. Family holiday all 5 of us had a great time again as we visited two years ago and wanted to return , even better this time Stayed in platinum and my daughter and boyfriend stayed in Yukatan complex next...More

Thank Dazwoolley1
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded 4 January 2017

Dear Dazwoolley1 Thanks you for chossing Grand Riviera Princess as your holiday destination. I would like to thank you for your candid comments. I am happy to hear that you enjoyed several aspects of our resort, and I appreciate all your feedback as it helps...More

Reviewed 24 July 2016

We have sadly just returned from the Riviera Princess. What a lovely hotel - the staff work around the clock to keep the resort looking fabulous. we stayed in a junior suite in block 7200 where we got free wifi - especially good for our...More

Thank Caroline B
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded 25 July 2016

Dear Caroline B, We truly appreciate your feedback and have shared it internally. We work diligently in providing guests with excellent services. We have talked to the hotel management in order to keep improving. We hope you give us the chance to continue offering you...More

Reviewed 24 July 2016

A fantastic family resort and a good two weeks had by all. Very clean throughout the grounds. The Platinum suites we had were next to each other so used the interconnecting door. Recommend Xplor for a family day out was a full day and enjoyed...More

Review collected in partnership with this hotel
Thank julie_m_king
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded 25 July 2016

Dear julie_m_king Thank you for choosing Grand Riviera Princess as your holiday destination And thank you also for taking the time to write such a nice comment. Feedback like yours is what motivates our team to continue working hard for our customers. We hope to...More

Reviewed 23 July 2016

Had a fab holiday in a lovely resort from 6th-20th July the staff were fab especially Mia and Lidianna in the Lobby bar who worked tirelessly in very hot conditions. We had no problem booking into the speciality restaurants which gave a little different dining...More

3  Thank Kirsty L
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded 25 July 2016

Dear Kirsty L, We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We...More

Reviewed 23 July 2016 via mobile

The grand princess Rivera maya was clean and staff were extremely pleasant - big mention to Carlos the senior concierge he was so helpful when we had problems or needed any help. Nothing was too much trouble for him - he made our holiday. The...More

1  Thank MrsEllis1
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded 25 July 2016

Dear MrsEllis1, Thank you for taking the time to share your experiences with the Trip Advisor community. We have taken all your feedback on board and this will be used constructively to perfect our Grand Riviera Princess experience. We have carefully noted each point you...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Beachfront
Pool
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free Parking
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$168 - US$429 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Green Hotel in Playa del Carmen
#47 Top resorts Hotel in Playa del Carmen
#53 Family Hotel in Playa del Carmen
#59 Luxury Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#68 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$168 - US$429 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Green Hotel in Playa del Carmen
#47 Top resorts Hotel in Playa del Carmen
#53 Family Hotel in Playa del Carmen
#59 Luxury Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#68 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (10702)
Pool & Beach (2009)
Room & Suite (1748)
Dining (718)
Family and Play Areas (123)
Business Centre & Event Rooms (28)
Amenities (26)
Questions & Answers
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Leno44999
23 June 2018|
Answer
Response from BUDDYV | Reviewed this property |
There can be a lot at times. This is peak hurricane season also. We have been down there several times in September and most of the showers that came were short lived and actually welcome due to the heat. The biggest threat... More
0
Votes
chloeandjayc
20 June 2018|
AnswerShow all 3 answers
Response from chloeandjayc |
Fab thank you so much! I’ll get ready to sweat🙈 any sign of rain showers?
0
Votes
Room Tips
"We have stayed in their Jr Deluxe Suites on both visits and found them to be very comfortable."
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"Sometimes coffee, water enough towels - sometimes not. No tea facilities in our room."
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"get a junior suite with the jacuzzi in the room!"
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"Second floor rooms are best with middle of the resort (half way between the water and the lobby) positioning..."
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